Hotline Academy:
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OpenScape Contact Center Extensions V3R1 delta course (OCEV3R1UDV)

Brief Description

OpenScape Contact Center Extensions (OSCC-E) is a modular, fast to implement solution suite. By using this solution our customer will get competitive advantages by integration of our solution in business applications and also to improve customers' services. In this training the participants will be informed on the new functionalities of OpenScape Contact Center Extensions V3R1 (OSCC-E). Especially Concierge Plus and Concierge Professional are described in detail. Thereby the sales representative will be enabled, to identify customer needs and customer benefits of OSCC-E solutions, in order to successful argument the benefits to the customer.The consultant and other participants will get sales oriented and further information to support the sales representative in the pre-sales phase.

The course is available in the following languages

OpenScape Contact Center Extensions V3R1 Delta-Kurs
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OpenScape Contact Center Extensions V3R1 delta course
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$ 0.00
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  • Overview
  • System Enhancements, New Components and Features
  • Use cases / Customer Benefit
  • Comparison Concierge Plus vs. Concierge Professional
  • Supported platforms, OSCC Versions and Operating Systems
  • License and upgrade model
  • Sales Tools


  • The participant gets a fundamental understanding about OpenScape Contact Center Extensions V3R1 including Concierge Plus and Professional and important information for sales and consulting


  • Sales methods
  • Presentation skills
  • Helpful: Experience in Sales or Consulting of Call Center solutions and projects
  • Helpful: Knowledge about OpenScape Contact Center Extensions V3R0


  • Web Based Training:
  • For participation and booking a myTraining-Account is required
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher: Internet Explorer 9 or higher
  • Possible alternative Browser: Firefox, Safari, Chrome
  • Current version of Adobe Flash Player is required
  • Javascript has to be activated


You have questions about this course? We would like to help you.

Target Group

  • Sales, Consultants, Engineering, Technical Sales Experts and Engineers, Solution Architects


  • 70.00 minutes


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Certification Program


Web-based training