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Webinar OpenScape Contact Center V9R0 for Pre-Sales and Consulting (OCCV9R0UVC)

Brief Description

This market introduction course OpenScape Contact Center V9 for Consultants puts emphasis on changes, new features and their benefits for the customers compared to the previous Version 8 R2. Furthermore the course provides insights to the product which are necessary for supporting the presales, the sales and the consulting phase. It is assumed that the participants do have a profound knowledge and understanding of OpenScape Contact Center V8. In this Market Introduction course the participant conducts detailed exercises with the new "Circuit-like" User interface of Agent Portal. The required infrastructure is offered by the Unify Academy on a web based platform. Features like Mobile Supervisor and 360 Degree Customer view, which are released in later versions, are covered theoretically.

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Description

  • Introduction - Highlights - Positioning
  • 360 Degrees Customer View
  • Security Enhancements
  • Agent Portal (web based Agent desktop with Circuit-like UX)
  • V9 Software Licensing Concept
  • Mobile Supervisor
  • Co-existence of UC's and Contact Center's One Number Services
  • Supported Hardware, Software and Communication Platforms
  • Exercises on a live system in the cloud

Objectives

  • The participant understands the new features of OpenScape Contact Center V9 compared to the previous version OpenScape Contact Center V8 R2 and is able to display them to the customer. Furthermore he knows how to support the sales organisations and how to deal with the new features in the implementation process.

Prerequisites

  • Profound knowledge of OpenScape Contact Center V8 R2

Notice

  • In this Market Introduction course the participant conducts detailed exercises with the new "Circuit-like" User interface of Agent Portal. The required infrastructure is offered by the Unify Academy on a web based platform. Features like Mobile Supervisor and 360 Degree Customer view, are covered theoretically.

Service

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Target Group

  • Communication Consultants with knowledge of OpenScape Contact Center V8 R2

Duration

  • 1.00 days



 

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Web-based training