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OpenScape Contact Center V9 R1 - Update Training for Consulting (OCCV9R1UDC)

Brief Description

We introduce OpenScape Contact Center V9 R1 to Solution Architects. This includes the discussion of the new features "Who is typing", "Agent-to-Agent" chat and OpenMedia integration with Facebook. In addition we introduce newly supported software components and updates to OpenScape Contact Center Analytics.

The course is available in the following languages

OpenScape Contact Center V9 R1 - Update Training for Consulting
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Description

  • OpenScape Contact Center Web Collaboration "Who is Typing"
  • OpenScape Contact Center Agent to Agent Chat
  • OpenMedia Integration with Facebook
  • OpenMedia Interface
  • Supporting most recent communication platforms
  • Updates for OpenScape Contact Center Analytics

Objectives

  • Enabling participants in using OpenScape Contact Center V9 R1
  • OpenScape Contact Center Web Collaboration "Who is Typing"
  • OpenScape Contact Center Agent to Agent Chat
  • OpenMedia Interface and Integration with Facebook
  • Supporting most recent communication platforms
  • Updates for OpenScape Contact Center Analytics

Prerequisites

  • Knowledge of OpenScape Contact Center V9 R0

Notice

  • Web Based Training:
  • For participation and booking a myTraining-Account is required
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher: Internet Explorer 9 or higher
  • Possible alternative Browser: Firefox, Safari, Chrome
  • Current version of Adobe Flash Player is required
  • Javascript has to be activated

Service

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Target Group

  • Solution Architects with knowledge of OpenScape Contact Center V9 R0

Duration

  • 80.00 minutes



 

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Web-based training