OpenScape Contact Center V9 R1 - Update Training for Consulting (OCCV9R1UDC)
Brief Description
We introduce OpenScape Contact Center V9 R1 to Solution Architects. This includes the discussion of the new features "Who is typing", "Agent-to-Agent" chat and OpenMedia integration with Facebook. In addition we introduce newly supported software components and updates to OpenScape Contact Center Analytics.
The course is available in the following languages
| OpenScape Contact Center V9 R1 - Update Training for Consulting |
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Description
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OpenScape Contact Center Web Collaboration "Who is Typing"
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OpenScape Contact Center Agent to Agent Chat
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OpenMedia Integration with Facebook
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OpenMedia Interface
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Supporting most recent communication platforms
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Updates for OpenScape Contact Center Analytics
Objectives
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Enabling participants in using OpenScape Contact Center V9 R1
- OpenScape Contact Center Web Collaboration "Who is Typing"
- OpenScape Contact Center Agent to Agent Chat
- OpenMedia Interface and Integration with Facebook
- Supporting most recent communication platforms
- Updates for OpenScape Contact Center Analytics
Prerequisites
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Knowledge of OpenScape Contact Center V9 R0
Notice
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Web Based Training:
- For participation and booking a myTraining-Account is required
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System requirements:
- PC with sound card and stereo headset / speaker is required
- Screen resolution at least 1280*1024
- Windows 7 or higher: Internet Explorer 9 or higher
- Possible alternative Browser: Firefox, Safari, Chrome
- Current version of Adobe Flash Player is required
- Javascript has to be activated
Service
You have questions about this course? We would like to help you.
Target Group
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Solution Architects with knowledge of OpenScape Contact Center V9 R0
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