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OpenScape Contact Center V9 R2 for Solution Architects (formerly Pre-Sales and Technical Sales) (OCCV9R2UDC)

Brief Description

We describe the architecture changes in OpenScape Contact Center V9 R2, in which the Contact Media Service replaces all currently used Voice Processors. This changes leads to improvements regarding the ownership of the code, security enhancement and the possibility to use custom Call Director languages.

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OpenScape Contact Center V9 R2 for Solution Architects (formerly Pre-Sales and Technical Sales)
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Description

  • Architecture changes
  • Contact Media service (CMS)
  • Encryption for CMS
  • Manger Changes
  • Mandatory phase-out of all Interalia based voice processors (XMU+, SBX and CDSS)
  • Custom Call Director languages
  • Snapshot of current plans for late features

Objectives

  • Activate participants for OpenScape Contact Center V9 R2
  • Architecture changes
  • Contact Media service (CMS)
  • Encryption for CMS
  • Manger Changes
  • Mandatory phase-out of all Interalia based voice processors (XMU+, SBX and CDSS)
  • Custom Call Director languages
  • Snapshot of current plans for late features

Prerequisites

  • OpenScape Contact Center V9 R1 on a solution architects level

Service

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Target Group

  • Solution Architects (formerly Pre-Sales and Technical Sales)

Duration

  • 1.50 hours



 

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