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Market Introduction OpenScape Contact Center V10R2 for Solution Architects (formerly Pre-Sales and Technical Sales) (OCCV102MVC)

Brief Description

OpenScape Contact center V10 R2 is a Minor Release that introduces a Integrated Phone as WebRTC App in the Agent Portal Web Application. The WebRTC integration becomes realized by the latest verion of the Contact Medi Service (CMS) server. On top of that HAProxy servers become officially supported to organize load balancing and redundancy in OpenSccape Contact Center deployments on a network level. With these new features and network deployment techniques the arey of operation for OpenScpe Contact Center becomes substantially extended, especially in case of Remote Workers. Later Fix Releases of OpenScape Contact Center V10 R2 will even eypand these capabilities to Video call, screen sharing and introduce an ASR and TTS capable IVR that will also become realized via CMS.

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Description

  • Scope of the Release V10 R2
  • Upgrade and Migration
  • CMS Update to version V10 R1
  • Integrated Phone of Agent Portal Web
  • HAProxy usage scenarios for OpenScape Contact Center
  • Installing openSUSE Leap 15.1 for an HAProxy server
  • Elements of HAProxy High Availability Deployment
  • Background knowledge: HAProxy Basics
  • Network Design of OpenScape Contact Center deployments

Objectives

  • Enabling participants in planning and supporting OpenScape Contact Center V10 R2.

Prerequisites

  • Expert knowledge of the previous version OpenScape Contact Center V10 R1
  • Windows 2016

Service

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Target Group

  • Solution Architects (formerly consultants, pre sales and technical sales)

Duration

  • 2.00 hours



 

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Web-based training