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Market Introduction OpenScape Contact Center V10R3 for Solution Architects (OCCV103MVC)

Brief Description

OpenScape Contact Center V10 R3 is a Minor Release that extends business continuity in terms of remote and distributed options for agent device selection by extending the existing integrated phone of the Agent-Portal-Web to the Open Scape 4000 platform and ntroducing the first phase of an Agent-Portal-Web mobile app for Android and IOS, which offers elementary functions for processing voice contacts. In addition, the self-service and artificial intelligence capabilities of OpenScape Contact Center are enhanced with the introduction of Speechbots, which are integrated with Google's AI services. Finally, the future-proof of the entire OpenScape Contact Center solution rcomes continued with the support of Windows 2019 Server.

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Description

  • Scope of the Release V10 R3
  • Spport for Windows 2019 Server
  • Istallation and Upgrade
  • Agent-Portal-Web Integrated Phone for OpenScape 4000
  • Agent Portal Web Mobile App (1st phase)
  • Speechbots

Objectives

  • Enabling participants in planning and supporting OpenScape Contact Center V10 R3.

Prerequisites

  • Expert knowledge of the previous version OpenScape Contact Center V10 R2
  • Windows 2019

Service

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Target Group

  • Solution Architects (formerly consultants, pre sales and technical sales)

Duration

  • 2.00 hours



 

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