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Market Introduction Atos Unfify OpenScape Contact Center V11R0 for Solution Architects (OCCV110MVC)

Brief Description

OpenScape Contact Center V11 R0 is a new major version of OpenScape Contact Center, which is not only the successor to OpenScape Contact Center V10 R4, but also the successor to the OpenScape Campaign Director product line. Upgrading from previous versions of OpenScape Contact Center to OpenScape Contact Center V11 is straightforward. The main new features are support for OAuth authentication for logging into Office 365, which replaces basic authentication and changes to enable users to log off properly from Agent Portal Web and the use of the latest openSUSE Leap 15.3 operating system on the OpenScape Contact Media Service Server.Further innovation in the Contact Media Service (CMS) includes a completely new component - the outbound dialer, that can also be used independently and which also succeeds the OpenScape Campaign Director. This outbound dialer was implemented via the CMS and offers extensive options for designing, executing and monitoring outbound campaigns. The CMS Voice Portal has also been enhanced to support additional languages and improvements in the Application builder. The reporting tool OpenScape Contact Center Analytics has been expanded accordingly to offer special reports on outbound campaigns in addition to its previous features.

Dates and Details

Date Location Price Guarant. Event Lang. Seats avail. Cart
Oct 4, 2021
15:00 - 18:00 W. Europe Daylight Time (GMT+02:00)
DEU  Virtual Classroom  Online/SVU
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€ 0.00
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Available seats: 0
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Oct 4, 2021
09:00 - 12:00 W. Europe Daylight Time (GMT+02:00)
DEU  Virtual Classroom  Online/SVU
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€ 0.00
Event is not guaranteed
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Available seats: 9
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Description

  • Scope of the Release V11 R0
  • Installation and Upgrade
  • Support for new openSUSE Leap 15.3 for CMS
  • Improvements for Agent Portal Web: Forced Logout, Tone notification on new contact
  • Support for OAuth Authentication for Office365
  • Outbound Dialer as Successor of Campaign Director
  • Outbound Dialer - CMS part
  • Outbound Dialer - OSCC part
  • Outbound Dialer - OSCC Analytics part

Objectives

  • Enabling participants in planning and supporting OpenScape Contact Center V11 R0.

Prerequisites

  • Expert knowledge of the previous version OpenScape Contact Center V10 R4. Optionally, knowledge of OpenScape Campaign Director.

Service

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Target Group

  • Solution Architects (formerly consultants, pre sales and technical sales)

Duration

  • 3.00 hours



 

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