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Clever Academy for Professional Training Top Trainings 2011 Communication for the open minded Siemens Enterprise Communications https://training.siemens-enterprise.com Telefon: +49 89 7007-27007

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Training at Top Level. The Academy for Professional Training of Siemens Enterprise Communications receives the highest award in the International Training Center Rating®. Participants in training normally expect the highest standards. A suitable learning environment and exemplary customer service are also absolutely essential. The Academy for Professional Training of Siemens Enterprise Communications achieved five stars and therefore the highest rating in the PerformNet AG International Training Center Rating® (ITCR). The Premium Standard stands for an above average orientation on customers and participants as well as an exceptional learning environment. Over 120 criteria were audited and assessed according to the ITCR worldwide assessment standard. Results in single criterion, such as online information management, general infrastructure and communication, seminar room equipment, learning environment and service standards are impressive. They achieved the best scores without exception. Additionally, the Academy for Professional Training was accepted into the PerformNet AG "Hall of Fame" in which only those learning centers are accepted that demonstrate their guarantee of outstanding and market leading customer orientation, and they are officially authorized to display the star label of the International Training Center Rating®. The training centers are subjected to regular auditing. The International Training Center Rating® assesses the scope and level of study skills assistance services as well as the infrastructure of each educational institution in which seminars are held. . Customers and participants profit from this action as they learn efficiently and have the key foundations bases for making comparisons and decisions, possess reliable information of the quality, infrastructure and study skills assistance services of a training center, and are able to enjoy the above-average comfort. For further information on training opportunities please visit http://training.siemens-enterprise.com To PerformNet AG www.performnet.ch training.siemens-enterprise.com

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Welcome ... at the Academy for Professional Training of Siemens Enterprise Communications Today's working world is moving at breakneck speed: State-of-the-art, IT-based communication technologies open up extra flexibility and accessibility for us, and give a type of omnipresence for individual persons. For a long time now, employees in Sales, Consulting and Service have been using a wide variety of new communication media in addition to the classic forms during their daily work. However, changed technologies also require new knowledge. Software-based communications solutions therefore need, for instance, skills in SIP or VoIP and specialist knowledge in the integration of voice applications or virtualization. Equally, process optimizations in enterprises demand advanced knowledge of IT standards such as ITIL (Information Technology Infrastructure Library). This also generates a new trend in the training sector: "From push to pull", or in other words, knowledge is no longer conveyed from the top down, rather individually, interactively and tailored to meet demands. The Academy for Professional Training supports you throughout the world with clever training solutions for your success. Whether in the classroom, by interactive webinars or self-paced training with state-of-the-art e-learning platforms. With our e-catalog you gain a compact insight into the innovative training opportunities, training methods and services. Accompany us into the new age of learning and select the opportunity with most time and cost effectiveness for you. My global team and I wish you much pleasure in reading and success in your 2011 training. Stuart A. Marshall Director Global Academy for Professional Training For further information, bookings and contact methods please visit our website: training.siemens-enterprise.com Phone: +49 89 7007-27007

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Contents Training at Top Level Preface Contents Siemens Enterprise Communications Clever Training for More Success ­ Our Portfolio Unified Communications Training Methods of the Academy for Professional Training Guaranteed Events Training for the Target Groups of Sales, Pre-Sales & Consulting The Open Communications Channel Certification Program Cloud Communications Free OpenStage End User Trainings Learning Credit Points Satisfied Customers are Our Motivation Convenient Course Booking Online Global Network Our Locations in Germany HiPath 4000 HiPath 4000 Basic Course for Service HiPath 4000 Advanced Course for Service Update Course HiPath 4000 V 6.0 for Service HiPath 4000 System Diagnostics and Bug Fixing ­ Basics ­ Part 1 HiPath 4000 System Diagnostics and Bug Fixing ­ Basics ­ Part 2 HiPath CAP 3.0 Basic Course HiPath 4000 Basic Networking for Service HiPath 4000 Cordless Solutions for Service HiPath 4000 V5 SoftGate Installation for Service HiPath HG3530/HG3570 for Service (5 Days) HiPath HG3530/HG3570 for Service (3 Days) HiPath Gateway HG3500 Trunking SIP Security HiPath 3000 HiPath 3000 Basic Course for Service HiPath 3000 Advanced Course for Service HiPath 3000 SIP Interfaces HiPath HG 1500 Basic Course for Service HiPath HG 1500 Advanced for Service (Data) OpenScape Voice OpenScape Voice Basic Course for Customer Administrators and Service. Fundamentals of the UC Voice Solution OpenScape Voice Administration Course for Service OpenScape Voice Maintenance Course OpenScape Voice Feature Course for Service OpenScape Voice Integrated and Non-intregrated Media Server for Service OpenScape Office and Office MX OpenScape Office Contact Center for Service OpenScape Office MX Advanced Course OpenScape Office Installation Workshop Update Course OpenScape Office V3 for Service Advanced Course 2 3 4 5 5 9 14 24 25 30 31 40 42 45 47 48 49 6 6 7 8 8 9 10 10 11 11 12 12 13 15 15 16 16 17 17 18 OpenScape Xpressions OpenScape Xpressions Basic ­ Voice OpenScape Xpressions Basic ­ Unified Communications OpenScape Xpressions Advanced for Service OpenScape Xpressions Administration OpenScape Xpressions Update from V5.4 to V6.x for Service OpenScape Xpressions Connector for Exchange 2003 and 2007 OpenScape Xpressions Lotus Notes Connector OpenScape UC Application OpenScape UC Application Advanced for Service OpenScape UC Application Basics for Service Contact Center Solutions OpenScape Contact Center Basic Service Course OpenScape Contact Center Advanced Service Course OpenScape Contact Center Update Course V8 R0 OpenScape Accounting Management for Service OpenScape Contact Center Reporting HiPath MetaManagement HiPath User Manager (UM) Fault Management Service at HiPath and OpenScape Platforms from V4 HiPath 4000 Basic Administration (HiPath 4000 Assistant or HiPath 4000 Manager) HiPath 4000 Manager Administrators HiPath 4000 Manager Service HiPath Deployment Service (DLS) Basic Course HiPath Deployment Service (DLS) Advanced Course OpenScape Xpert OpenScape Xpert/HiPath Trading Basic Course for Service Voice over IP (VoIP) and Troubleshooting HiPath VoIP Readiness Course Methodic Troubleshooting in an IP Environment OpenStage End User Training End User Training OpenStage 60/80 End User Training OpenStage 40 End User Training OpenStage 15 26 26 27 27 28 28 29 29 31 31 32 33 33 34 35 35 36 37 37 38 38 39 40 41 41 43 43 44 44 45 46 46 46 46 18 19 20 20 21 22 22 23 24 25 More courses and trainings on our web site training.siemens-enterprise.com training.siemens-enterprise.com

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Siemens Enterprise Communications Why is SEN the Right Partner? Building on a heridays of more than 160 years of voice communications excellence, Siemens Enterprise Communications is one of the global leaders in unified communications solutions. We have presence in more than 90 countries, providing comprehensive communication and collaboration solutions for organizations of all sizes. Open standards Our Open Communications Architecture means that our products are built on open standards from the ground up. As regards open standards, our commitment is recognized as being second to none in the industry. This means customers benefit from knowing they can integrate best-ofbreed technologies that complement our own portfolio, that they are protected from technology lock-in and can learn from the experiences of other customers who are using similar solutions. Software-based voice, unified communications, contact center solutions and our Enterasys Networks infrastructure are the technology centerpieces of our portfolio, and these are combined with our global service network and the ability to deliver through the cloud. Customers then have total flexibility in the way they migrate to IP based unified communications. We call this flexible migration approach OpenPath. Every customer situation is unique and OpenPath enables us to deploy exactly the right technology, service and financing mix to best respond to each customer's needs while mitigating the risk of new technology deployment and minimizing cost. Academy for Professional Training We offer a comprehensive portfolio of state-of-the-art training solutions to help you choose the right mix of training, understanding where your people's abilities stand today and where you want them to be in the near future. With our experience in the training business, we are in a position to guarantee: A comprehensive portfolio of presence training and e-learning modules perfectly adapted to products and activities that can be tailored to suit your needs. Training at the lowest possible cost within the shortest possible time using the most effective teaching methods. We run one of world's largest e-learning platforms offering highquality, interactive-multimedia designed learning media using the unlimited options of the internet. We teach market-orientated, contemporary and solution-orientated, flexible and efficient. We have certified, highly motivated trainers. Our training centers and infrastructures are equipped to the state-of-the-art. Training is worldwide, in one of our centers, at a certified training partner, or if you wish at your own premises. Clever Training for More Success ­ Our Portfolio Service personnel, Sales, Consultant and Administrator training for IT and communications solutions of numerous vendors Unified communications, security, protocols, networks, virtualization, etc. Process and project management, marketing, distribution, sales training, etc. Management training, communication, personal competence, etc. Development of individual training solutions For the convenient use of software, devices & clients and communications solutions * Offering may vary depending on the country Phone: +49 89 7007-27007

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HiPath 4000 Best in class converged IP system for up to 100,000 users. HiPath 4000 is the leading converged communications platform for medium and large enterprises. That provides business process and workflow integration, high availability, strong security, powerful performance and costeffective communications and already has more than 15 million users in more than 80 countries worldwide. Providing scalability from 300 to 12,000 users on a single system and up to 100,000 networked users, the modern architecture supports a variety of flexible deployment models and offers standardsbased integration and interoperability with business-critical applications and systems. HiPath 4000 supports analog, digital, IP and SIP based users. HiPath 4000 Basic Course for Service COdE: HIP4BASIC dURATION: 10 Days TYPE: Classroom PRICE: 5,400 LCP: 109 TARgET gROUP Service personnel, self maintainers, administrators COURSE dESCRIPTION HiPath 4000 Basic Course for Service is a course for service personnel, self maintainers and administrators. The objectives include, for instance, knowledge of functional units, connection diagrams, HiPath 4000 Assistant and the basics of HiPath 4000 Expert Access. After completing the course the participant is able, for instance, to administer a preconfigured HiPath 4000 system with integrated web gUI (HiPath 4000 Assistant) and administer HiPath 4000 Expert Access (AMOs) as well as install customer specific features. CONTENT Hardware New controller boards Optional: "Old architecture" controller boards Peripheral boards TDM devices IP devices and IP attendant consoles DLS (deployment server) Introduction of the basic features Practical exercises Overview of features Subscribers Attendant console Netwide features Assistant Introduction of the HiPath 4000 Assistant User concept Administration of features Configuration of phones (including IP phones) Practical exercises Introduction of HiPath 4000 Expert Access Administration of features Configuration of phones (including IP phones) Practical exercises Backup via Assistant 4000 Introduction of the backup concept Practical exercises Introduction of the diagnosis tools of the Assistant Description of the tools Practical exercises PREREqUISITES Windows XP Basic principles of: Telephony (course: Digital Telephony (EL7201E)) ISDN (course: ISDN (EL7211)) LEARNINg OBjECTIVES The participant is able to: Name the hardware components of the HiPath 4000 system List the main voice features Administer the preconfigured HiPath 4000 system with the integrated webbased HiPath 4000 Assistant Administer the preconfigured HiPath 4000 system with the HiPath 4000 Expert Access (AMOs) Put into operation phones (analog, TDM, IP) Install customer specific features Use and adapt existing standards and derive new standards Backup data CURRICULA This course is related to the following curricula: HiPath Com Assistant Service OpenScape Alarm Response Professional (HiPath DAKS) for Service HiPath 4000 Manager Service HiPath 4000 Curriculum for Service Tech nicians, English NOTICE An online info module is available for this course. You can use the self-assessment test to check your previous knowledge free of charge. Additionally, we recommend prior study of the web-based training optiPoint 500/600 User Training (EL1240E) and WBT optiPoint 410 (EL1241E). You can find a description of LCP (Learning Credit Points) on page 42. training.siemens-enterprise.com

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HiPath 4000 Advanced Course for Service COdE: HIP4ADVS dURATION: 10 Days TYPE: Classroom PRICE: 5,400 LCP: 109 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION HiPath 4000 ­ Advanced Course for Service is a course for service personnel and self maintainers. The objectives include, for instance, system overview and structure of HiPath 4000, administration of features and maintenance procedures as well as error diagnostics. After completing the course the participant is able, for instance, to install advanced configuration of phones and trunks, list and administer complex voice features, systematically analyze hardware faults and eliminate faults. CONTENT Hardware Refreshment AMOs Installation of hardware Installation of devices Administration of features Exercises Features Local key system Advanced features depending on the HiPath version Installation of IP attendant consoles Features Introduction Protocol types (E-DSS1, ECMA-QSIG (CORNET NQ)) Dial plans ISDN and PRIVATE Local LCR (Least Cost Routing) Structures of node numbers Routing control mechanisms (least cost routing) Generation of S0 and S2 central office trunks Interfaces LAN connectivity (RMX and UW7) Hot fixes Software supply RMX and UW7 hot fixes Web tools Maintenance tool (web) Data backup Backup via Assistant and AMOs Advanced backup PREREqUISITES Windows XP HiPath 4000 ­ Basic Course for Service (HI-4BASICS) LEARNINg OBjECTIVES The participant is able to: Is able to administer the preconfigured HiPath 4000 system with AMOs Can install advanced subscriber configurations and trunk features Gains insights of the central settings of the HiPath 4000 system Can apply and administer complex voice features Is able to set up attendant consoles Is able to operate the HiPath 4000 diagnosis tools and alarm management Is able to analyze hardware faults systematically and eliminate faults Is able to install software updates and patch packages Knows the enhanced backup and restore concept CURRICULA This course is related to the following curricula: HiPath 4000 Curriculum for Service Technicians, English NOTICE You can use the self-assessment test to check your previous knowledge free of charge. Phone: +49 89 7007-27007

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Update Course HiPath 4000 V 6.0 for Service COdE: H4KV6UCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION Update Course HiPath 4000 V 6.0 is a course for service technicians. The objectives include, for instance, the new Softgate 50 and 1000 (IPdA on Linux server) and the new features for native SIP trunking and SIP carriers. Additionally the signaling feature and payload separation are shown. After completing the course the participant, for instance, combines existing features with the new features of HiPath 4000 V6 and administers and uses the new features of HiPath 4000 V6. CONTENT SoftGate Mediatrix gateways 41xx and 44xx Integration of video endpoints at ISoftgate (SIP) Signaling and payload separation for IPDA New feature for SIP trunking and SIP service provider Disaster recovery Device groups HiPath 4000 assistant Exercises LEARNINg OBjECTIVES The participant is able to combine existing features with the new features of HiPath 4000 V6 and administer and use the new features of HiPath 4000 V6 on the administration interface. PREREqUISITES A good understanding of HiPath 4000 IPDA/IP trunking Networking/IP trunking Signaling/payload survivability LAN SIP Basic knowledge of Linux HiPath 4000 System diagnostics and Bug Fixing ­ Basics ­ Part 1 COdE: HIP4SYBAS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION HiPath 4000 ­ System diagnostics and Bug Fixing is a course for service personnel. The objectives include, for instance, systematic troubleshooting, production of a diagnosis, fault isolation in the periphery as well as database backup and alarm concepts. After completing the course the participant is able to perform advanced maintenance, diagnostics and bug fixing tasks as well as systematic troubleshooting of the HiPath 4000 system. Additionally, command batches can be produced for HiPath 4000. CONTENT General information on diagnostics and bug fixing with a review of old and new hardware Setup and structures of devices over different release states Interfaces to the diagnosis and extensions of ExpertAccess Insight into the operating system structure The security technology structure and setup of alarm and fault messages Issue and assignment of alarm management and fault management Validations System diagnostic aids Assistant diagnostics tools Working with patches, hot fixes and regeneration sequences Overview of the maintenance and diagnostics AMO Practical exercises LEARNINg OBjECTIVES The participant is able to: Are able to access diagnosis-related interfaces Know MML batch processing with the aid of the required access tools (ComWin) Receive overview knowledge of the structure of the operating system and security technology Are able to provide active support for RAC fault analysis Know the processing and target-oriented issue of alarm and fault messages Are able to supply preliminary diagnosis based on interpretations of faults and alarms Are fully familiarized in working with diagnostics tools and aids Are able to allocate alarm messages via validation based on subscribers and subscriber-line circuits PREREqUISITES Basic training with practical experience on System HiPath 4000 CURRICULA This course is related to the following curricula: HiPath 4000 Service Expert 3/System and Networking Experts training.siemens-enterprise.com

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HiPath 4000 ­ System diagnostics and Bug Fixing and System diagnosis ­ Part 2 COdE: HIP4SYADVS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION HiPath 4000 ­ System Technology and Software is a course for service personnel. The objectives include, for instance, interpretation of memory structures, interaction of hardware and software as well as diagnostics tools. After completing the course the participant is able, for instance, to work with native system diagnostics tools, produce software error documentation and work as a partner to the development and diagnosis department. CONTENT Setup and structures of program modules Insight into the operating system structure and CHILL OS, DH, PP, CP connections and sequences Creation and assessment of trace files Working with trace AMOs Central AMOs in the Flexama context Highways and time slot Diagnostics tools for trace processing IP-world aids Test programs and AMOs Practical exercises LEARNINg OBjECTIVES The participant is able to: Are able to work with AMO TRACE, DISP, DEBUG and PETRA Are able to set and process devices trace (OpenStage) Are able to start test routines with maintenance AMO and, for instance, use diagnostic switches and use Wireshark IP data for assessment and evaluation Are familiar with diagnostics tools in the IP-worlds PREREqUISITES Good knowledge of HiPath 4000 (HiPath 4000 ­ Basic Course for Service (HIP4BASICS), HiPath 4000 ­ Advanced Course for Service (HIP4ADVS) Good knowledge of HiPath 4000 Networ king (HiPath 4000 ­ Basic Networking for Service (HIP4NETWS) Good knowledge of HIP4SYBAS CURRICULA This course is related to the following curricula: HiPath 4000 Service Expert 3/System and Networking Experts Unified Communications Unified communications (UC) describes the integration of communication media into a common application environment. The idea behind unified communications is to merge communication services and integrate presence functions, as known in messaging methods (Skype, ICQ, Windows Live Messenger), so that communication partners can be contacted more easily regardless of where they are geographically. The result is an acceleration of business processes. UC can be regarded as being an extension to standardized communication which is based upon message integration in a portal and therefore on asynchronous communication, i.e. time delayed (e-mail), whilst UC has the goal of integration of synchronous media (chat, telephony). Phone: +49 89 7007-27007

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HiPath CAP 3.0 Basic Course COdE: HIPCAP3BAS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION A basic course for application specialists with the objective of enabling them to startup, administer and maintain HiPath CAP 3.0 for the protocol types CSTA, TAPI and jTAPI. CONTENT Overview of HiPath CAP V3.0 scenarios Functional overview Installation of HiPath CAP 3.0 inclusive all components Distributed installation Single domain and multi-domain mode for protocol types CSTA, TAPI and JTAPI Configuration Management User Management License Management Backup and restore Practical exercises LEARNINg OBjECTIVES The participant is able to: Know the functions and Features Be able to install HiPath CAP 3.0 as a stand-alone system or in a distributed environment Be able to configure the Middleware HiPath CAP on the W2K3 and XP operating systems and put an application in operation depending the protocol requirements PREREqUISITES Knowledge of HiPath 4000 or HiPath 3000 Knowledge of Windows 2000 (HIPW2PRAX) General understanding of applications and communication protocols CURRICULA This course is related to the following curricula: HiPath CAP V3.0 HiPath Com Assistant Service HiPath 4000 Basic Networking for Service COdE: HIP4NETWS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION HiPath 4000 ­ Basic Networking for Service is a course for service personnel and self maintainers. The objectives include, for instance, network synchronization, concepts of numbering, routing control mechanisms (least cost routing) and setup of a complete HiPath 4000 network. After completing the course the participant is able, for instance, to set up a network of HiPath 4000 systems, limit faults during malfunctions in the network and configure central office access for HiPath 4000 systems. CONTENT Theoretical training: Network structures, principles of networking Network synchronization, concepts of numbering Dial plans ISDN and UNKNOWN Setup of S0 and S2 digital trunks Protocol types (E-DSS1, ECMA-QSIG, CORNET NQ) Structures of node numbers Display modification Routing control mechanisms (least cost routing) Route optimization Practical exercises: Setup of a complete HiPath 4000 network Configuration of different network scenarios Adaptation of existing networks to meet customer requirements Troubleshooting in HiPath 4000 networks LEARNINg OBjECTIVES The participant is able to: Knows the basics about HiPath 4000 networking Is able to set up a network of HiPath 4000 systems Can limit faults during malfunctions in the network Knows the basics of least cost routing Can configure central office access for HiPath 4000 systems Can activate further carriers for cost optimization and availability increase Is a qualified contact person for network problems PREREqUISITES HiPath 4000 ­ Basic Course for Service (HIP4BASICS) HiPath 4000 ­ Advanced Course for Service (HIP4ADVS) CURRICULA This course is related to the following curricula: STS Curriculum for HiPath 4000 Expert Training HiPath 4000 STS Experts HiPath 4000 Curriculum for Service Technicians, English NOTICE Practical experience after the course HiPath 4000 ­ Advanced Course for Service (HIP4ADVS) is desirable. You can use the self-assessment test to check your previous knowledge free of charge. training.siemens-enterprise.com

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HiPath 4000 Cordless Solutions for Service COdE: HIP4CMIES dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION HiPath 4000 ­ Cordless Solutions for Service is a course for service personnel and self maintainers. The objectives include, for instance, the dECT standard, implementation of HiPath Cordless E and subscriber administration with CATool and HiPath 4000 Manager/ Assistant. After completing the course the participant is able, for instance, to administer the System in HiPath 4000, to configure HiPath 4000 using CAT/HiPath Assistant with roaming and handover functionality, and to perform system troubleshooting in the event of a malfunction. CONTENT DECT standard Hardware, end devices Functional sequences (roaming, handover) Connection of the base stations Subscribers administration with the Cordless Administration Tool Subscriber administration with Configura tion Management (HiPath 4000 Manager, Assistant) Fault troubleshooting Practical exercises LEARNINg OBjECTIVES The participant is able to: Knows the relevant radio basis and standards Knows the hardware components of the HiPath Cordless E V3.0 Is able to configure Cordless E V3.0 on a HiPath 4000 with CATool for roaming and handover functionality Is able to set up cordless subscribers to HiPath 4000 systems Knows the relevant settings for CMI in HiPath 4000 Assistant/Manager Perform system troubleshooting in the event of a malfunction PREREqUISITES Basic knowledge of Windows operating systems HiPath 4000 ­ Basic Course for Service (HIP4BASICS) HiPath 4000 ­ Advanced Course for Service (HIP4ADVS) CURRICULA This course is related to the following curricula: HiPath 4000 Service Expert 1/CMI, Fees HiPath 4000 V5 Softgate Installation for Service COdE: H4KSGSCS dURATION: 2 Days TYPE: Classroom PRICE: 1,080 LCP: 22 TARgET gROUP Service personnel COURSE dESCRIPTION HiPath 4000 ­ Softgate for Service is a course for service personnel. The main objective of the course is the setup of a Softgate in a virtual machine. Therefore a virtual machine will be configured. This course is an addon to the e-learning module H4kV5R1UdS. CONTENT Overview of vSphere 4.0 components Setup of a virtual machine Overview of SoftGate features Configuration of a SoftGate based on a virtual machine Practical exercises LEARNINg OBjECTIVES The participant is able to: Knows the virtualization basics of a SoftGate Is able to set up a virtual machine for the SoftGate Is able to configure a SoftGate in a virtual machine Knows the features of a SoftGate PREREqUISITES Good knowledge of: HiPath 4000 Setup of IP phones and IPDAs in a HiPath 4000 Basic principles of: SoftGate Virtualization technology Linux Windows knowledge CURRICULA This course is related to the following curricula: HiPath 4000 Service Expert 2/IP and Non Voice Phone: +49 89 7007-27007

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HiPath Hg3530/Hg3570 for Service COdE: HG35BAS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 44 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION HiPath Hg3530/Hg3570 for Service is a course for service personnel and self maintainers. The objectives include, for instance, setup of the V2 features Standby HFA and Mobile HFA as well as the handling of additional tools. After completing the course the participant is able, for instance, to install and administer the Hg3530 and Hg3570/Hg3575 gateways and integrate them into existing networks, to install and administer the optiPoint 410, 420, optiPoint 600 and optiClient 130 IP phones as well as perform backup on FTP servers. CONTENT Installation and configuration of HG3530 HFA Setup of the V2 features Standby HFA and Mobile HFA Installation and configuration of optiPoint 400/410/420 HFA, optiPoint 600 HFA Installation and configuration of optiClient 130 on Windows 2000 (XP) Installation and configuration of HG3570 with AMOs and IPDA Wizard Installation and configuration of HG3575 in the AP3700 (AP3500) with AMOs and IPDA Wizard Configuration of the TAP access from Access Point to the HiPath 4000 Wizard Configuration of codecs Configuration of direct nedia connections (DMC) Configuration of the Resource Manager Handling of additional tools Backup/upgrade of particular components Practical exercises LEARNINg OBjECTIVES The participant is able to: The installation and administration of the HG3530 and HG3570/ HG3575 gateways and their integration into existing networks The startup and administration of the optiPoint 400, 410, 420, optiPoint 600 and optiClient 130 IP phones The usage of the IPDA Wizard for administration of IPDA The configuration of the TAP connection (PPP) from the IPDA to the host The configuration of direct media connections The configuration of Resource contacts The backup/upgrade procedures The handling of tools necessary for valid administration of the entities PREREqUISITES Good knowledge of: HiPath 4000 (HiPath 4000 ­ Basic Course for Service (HIP4BASICS) HiPath 4000 ­ Advanced Course for Service (HIP4ADVS)) Networking (HiPath 4000 ­ Basic Networking for Service (HIP4NETWS)) LAN/WAN Windows 2000 Professional Basic knowledge in VoIP CURRICULA This course is related to the following curricula: HiPath 4000 IP Solution STS Curriculum for HiPath 4000 IP Solutions HiPath 4000 Service Expert 2/IP and Non Voice training.siemens-enterprise.com

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HiPath Hg3530/Hg3570 for Service COdE: HG35ADVS dURATION: 3 Days TYPE: Classroom PRICE: 1,620 LCP: 33 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION HiPath Hg3530/Hg3570 for Service is a course for service personnel and self maintainers. The objectives include, for instance, the configuration of signaling, payload survivability and Access Point Emergency. After completing the course the participant can install and administer all emergency concepts for IPdA and integrate them into existing networks. CONTENT Installation and configuration of signaling survivability Installation and configuration of payload survivability Installation and configuration of Access Point Emergency including out-of-service Practical exercises The configuration of the "subscriber out-of-service" feature in an emergency situation LEARNINg OBjECTIVES The participant is able to: The configuration of the signaling survivability feature The configuration of the payload survivability feature The configuration of an Emergency Access Point PREREqUISITES Good knowledge of: HiPath 4000 (HiPath 4000 ­ Basic Course for Service (HIP4BASICS), HiPath 4000 ­ Advanced Course for Service (HIP4ADVS)) Course HG35BASS or corresponding knowledge from MKHIPV20S Networking (HiPath 4000 ­ Basic Networking for Service (HIP4NETWS)) LAN/WAN Basic knowledge in VoIP CURRICULA This course is related to the following curricula: HiPath 4000 IP Solution STS Curriculum for HiPath 4000 IP Solutions STS Curriculum for HiPath 4000 Update Course Service HiPath 4000 delta courses, Curriculas for service technicians, English HiPath 4000 Service Expert 2/-IP and Non Voice HiPath gateway Hg3500 Trunking SIP Security COdE: HG35GWSS dURATION: 4 Days TYPE: Classroom PRICE: 2,160 LCP: 44 TARgET gROUP Service personnel COURSE dESCRIPTION This course is for service technicians. The objectives include, for instance, the configuration of Hg3500 for trunking with SIP-q or H.323 Annex, the configuration of a trunking by use of OpenScape Voice as registrar and a Hg3500 connection to a native SIP internet service provider (ISP). After completing the course the participant is able, for instance, to use the web based management (WBM) of the Hg3500. He can back up and upgrade the Hg3500. The participants learn, for instance, how to configure signaling and payload encryption, to add SIP native subscribers and analog stations to the Mediatrix 4104 SIP gateways. CONTENT Configuration of HG3500 for trunking Configuration of IP trunking between HiPath 4000 with H.323 Annex and SIP-Q WBM of HG3500 inclusive software supply and backup/restore SIP-Q trunking between HiPath 4000 with OpenScape Voice as registrar SIP native connection to the internet service provider (ISP) Configuration of signaling and payload encryption (certificate-based) Configuration example for SIP subscribers LEARNINg OBjECTIVES The participant is able to: Configure a network with HG3500 between HiPath 4000 systems with SIP-Q Configure a network with HG3500 between HiPath 4000 systems with H.323 Annex Use the HG3500 WBM Back up and upgrade the HG3500 Configure a network with HG3500 between HiPath 4000 systems with SIP-Q and an OpenScape Voice as registrar Configure the connection between HG3500 and a native SIP internet service provider Configure the signaling and payload encryption for HG35xx Gateways and HFA subscribers PREREqUISITES Good knowledge of: HiPath 4000 HiPath 4000 networking Deployment Service (DLS) VoIP knowledge CURRICULA This course is related to the following curricula: HiPath 4000 IP Solution STS Curriculum for HiPath 4000 IP Sol. STS Curriculum for HiPath 4000 Update Course Service HiPath 4000 delta courses, Curriculas for service technicians, English HiPath 4000 Service Expert 2/-IP and Non Voice Phone: +49 89 7007-27007

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Training Methods of the Academy for Professional Training Regardless of how flexible you are timewise, the speed at which you prefer to learn or your previous knowledge, we always have the right training for you. The Academy for Professional Training offers a multifaceted portfolio of state-of-the-art training methods that can be completely tailored to your individual requirement. Our blended learning concept gives you a choice: you can use presence training or e-learning ­ or simply combine the two: Presence training Instructor led training Interactive training E-learning Online Web-based Training (WBT) Self paced learning without instructor Presence training ­ interactive, instructor led training Intensive, personal and direct: Our Academy's presence training offers you the opportunity of direct interaction with our highly qualified, certified trainers. They respond openly to your requirements and your personal needs. What is more, you profit from the dialog with the other participants. The following methods of presence training are available: Classroom A state-of-the-art training environment and modern methods: Our trainer-led courses make for an individually tailored learning experience and holistic, active communication between trainer and participants. You can visit our classroom training in our training centers or at one of our Certified Training Partners (CTPs) all over the world. On request, training can also take place at your own premises. Virtual classroom/webinar Progressive training in a virtual room: We offer innovative courses with our trainers ­ regardless of where you or your team are at the time. To ensure optimal training success, we use and combine many different types of media. We teach current subjects in interactive online sessions, imparting compact training units systematically and professionally. Webcast ­ fast and effective We hold compact online training courses for you which you can follow live on your computer or call up later. A moderator leads you entertainingly through the training units and imparts the necessary knowledge in an interesting way. Webcasts are also ideal for including prominent experts as speaker who would not otherwise be available for personal training. E-learning ­ self paced learning without instructor You are frequently out and about and would prefer to learn at your own pace? Then we have the right training for you: e-learning. You decide yourself whether, when and how you want to do the training units. With our state-of-the-art, web-based online training, you personally dictate the speed at which you learn ­ irrespective of where you are and the time of day. We offer you the following methods: Podcast ­ simple and direct Simple and direct: We deliver the training content to you as an audio or video file ­ you can decide freely when, where and how often you want to do the podcast training. Your learning is left up to your own time budget and pace. WBT Entry ­ the fast path to learning success With our entry-level web-based training, you get an e-learning module that imparts the most important information to you in a direct and simple way. WBT Standard ­ independent and interactive learning The Academy for Professional Training's standard-level web-based training courses are superior e-learning modules that impart training information to you speedily and systematically using animations and video. You also participate in the training interactively, thus ensuring your learning success. WBT Advanced ­ the most efficient path to learning success High-end, premium-quality training: Our advanced and intensive webbased training imparts structured knowledge to you by means of an individual didactic concept of the highest quality. The training content is prepared for you in the form of videos and animations. Diverse opportunities for interaction, such as questions, analyses and simulations intensify your learning success. d-Lab Service On top of these methods we offer also Distant electronic Laboratory (D-Lab) which means online training by using remote equipment. training.siemens-enterprise.com

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HiPath 3000 A flexible communications platform for small and medium-sized businesses that scales up to 500 users. HiPath 3000 is a modular communications platform that delivers an industry-leading feature set for small and mid-sized businesses of up to 500 users. And, support for any combination of TDM, analog and IP telephones, PC clients and cordless phones make it ideal for heterogeneous communication environments. HiPath 3000 Basic Course for Service COdE: HIP3BASICS dURATION: 4 Days TYPE: Classroom PRICE: 2,160 LCP: 44 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION HiPath 3000 Basic Course for Service is a course for service personnel. The objectives include, for instance, system architecture and hardware variants, HiPath 3000 Manager E and Assistant T as well as optiPoint Attendant. After completing the course participants are able to install HiPath 3000 with connected workpoints and implement the basic configuration of the system and workpoints. The prerequisites for this course are, for instance, basic knowledge of telecommunications, ISdN and LAN, digital Telephony (CR7201E) and HiPath Local Area Networks ­ Practical Applications (HIPLANPRAX). CONTENT System architecture and hardware variants HiPath 3000 Manager E and Assistant T System startup HiPath 3000 HiPath License Management HiPath Cordless Office Software update HiPath 3000 Station features optiPoint Attendant Workpoint HiPath 3000 Adapter Overview of Remote Service Overview of IP workpoints Data backup Practical exercises LEARNINg OBjECTIVES The participant is able to: Install and put into operation HiPath 3000 with the connected workpoints Implement the basic configuration of the system and workpoints PREREqUISITES Basic knowledge of: Telecommunication ISDN, LAN, PC Windows Digital Telephony (EL7201E) ISDN (EL7211E) DECT basic knowledge (WBT: HiPath cordless E (EL1611E)) IP Principles (EL7107E) HiPath Local Area Networks ­ Practical Applications (HIPLANPRAX) CURRICULA This course is related to the following curricula: HiPath ProCenter Compact Service Curriculum for OpenScape Office Contact Center for Service, English Curriculum OpenScape Contact Center V8 for Service OpenScape Alarm Response Professional (HiPath DAKS) for Service HiPath 3000 Curriculum for Service Technicians, English NOTICE The prerequisites of the course are mandatory for successful participation. An online info module is available for this course. You can use the online pretest to check your previous knowledge free of charge. Phone: +49 89 7007-27007

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HiPath 3000 Advanced Course for Service COdE: HIP3ADVS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION HiPath 3000 Advanced Course is a course for service personnel. The objectives include, for instance, mobility features, multi-SLC configuration and team functions. After completing the course the participant is able to configure and operate the advanced features of the HiPath 3000 VoIP communication platform, install and administer the integrated cordless multi-SLC system and to use maintenance features. CONTENT Code restriction and class of service UCD groups optiClient Attendant Mobility feature of IP workpoints Mobility entry and myPortal entry web services Cordless multi-SLC configuration Executive-Assistant functions Team functions Basics of least cost routing Internet Telephony Service Provider (ITSP) Call data recording Software version upgrade HiPath 3000 Maintenance procedures Practical exercises LEARNINg OBjECTIVES The participant is able to: Configure and operate the advanced features of the HiPath 3000 VoIP communication platform Install and administer the integrated cordless system (CMI) Use maintenance procedures PREREqUISITES Basic knowledge of: HiPath 3000 (HiPath 3000 Basic Course for Service (HIP3BASICS)) HiPath Gateway HG 1500 V3.0 (HG 1500 Basic Course for Service (HG15BASS)) CURRICULA This course is related to the following curricula: OpenScape Office Contact Center for Service, English Recommended course chain for the certificate SOCA Open & Converged Networks SMB HiPath 3000 HiPath 3000 Curriculum for Service Technicians, English HiPath 3000 Curriculum for Service Technicians, English NOTICE The prerequisites of the course are mandatory for successful participation. HiPath 3000 SIP Interfaces COdE: H3KSIP dURATION: 3 Days TYPE: Classroom PRICE: 1,620 LCP: 33 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION HiPath H3kSIP is a course for service personnel and self maintainers. The course covers the basics of internet telephony, connectivity versions to the SIP carrier and SIP-based network scenarios. Moreover, any arising problematics in the VoIP environment and solution statements are dealt with. CONTENT SIP basics Internet Telephony Service Provider (ITSP) with connection to a PBX Networking with SIP trunking and different connectivity versions Features of the helper protocols, e.g. STUN SIP problematics and solutions in the VoIP environment Practical exercises LEARNINg OBjECTIVES The participant is able to: Know the most important functions and features of the SIP protocol Are able to connect a PBX to an internet telephony service provider Are able to network the system using the SIP protocol Are able to implement the learnt theoretical knowledge in practical exercises Identifies problematics in the VoIP envi ronment and supplies solution statements PREREqUISITES Good knowledge of HiPath 3000 and HG 1500 HiPath 3000 ­ Basic Course for Service (HIP3BASICS) HiPath HG 1500 Basic Course for Service (HG15BASS) HiPath HG 1500 Advanced for Service (Data) (HG15ADVS) IP Principles (EL7107E) Good IP/LAN knowledge NOTICE The prerequisites of the course are mandatory for successful participation. training.siemens-enterprise.com

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HiPath Hg 1500 Basic Course for Service COdE: HG15BAS dURATION: 3 Days TYPE: Classroom PRICE: 1,620 LCP: 33 TARgET gROUP Service personnel COURSE dESCRIPTION The course covers the first startup and administration of the voice and router gateway Hg1500, the setup of VoIP phones and practical applications. CONTENT Overview of HG 1500 system features CLI, Boot CLI and Web Based Management (WBM) HG 1500 first startup Software update HG 1500 Overview of IP workpoints Software update IP workpoints Overview of administration tools HG 1500 data backup Practical exercises LEARNINg OBjECTIVES The participant is able to: Install the HiPath HG 1500 and take it into operation Update HG 1500 and configure VoIP clients in the HiPath 3000 system CURRICULA This course is related to the following curricula: Recommended course chain for the certificate SOCA Open & Converged Networks SMB HiPath 3000 HiPath 3000 Curriculum for Service Technicians, English PREREqUISITES HiPath 3000 basic knowledge (corrsponding to HiPath 3000 Basic Course for Service (HIP3BASICS)) IP Principles (IP Principles (EL7107E)) Course: HiPath Local Area Networks ­ Practical Applications (HIPLANPRAX) Basic PC and Windows knowledge NOTICE A further prerequisite is the successful completion of the admission test before this course. HiPath Hg 1500 Advanced for Service (data) COdE: HG15ADVS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION HiPath Hg 1500 Advanced for Service (data) is a course for service personnel who should administer the IP routing, internet access and non-voice features of the Hg 1500. CONTENT Overview of non-voice features of HG 1500 Secure administration via SSL IP routing Teleworker Remote Service DSL internet access DynDNS SNTP (time server) T.38 fax transfer Statistics and payload Maintenance Trace options Multi-gateway admin Security/Firewall SNMP administration vCAPI application Practical exercises LEARNINg OBjECTIVES The participant is able to: Configure the non-voice features of HG 1500 and adapt them according to customer requirements CURRICULA This course is related to the following curricula: HiPath 3000 Ausbildungsweg für Service personnel, deutsch PREREqUISITES Fundierte Kenntnisse: HiPath 3000 (HiPath 3000 Basiskurs für Service (HIP3BASICS) HiPath HG 1500 Basiskurs für Service (HG15BASS) HiPath 3000 Aufbaukurs für Service (HIP3ADVS) Microsoft Windows LAN/WAN-Kenntnisse (TCP/IP) NOTICE A further prerequisite is the successful completion of the admission test before this course. Phone: +49 89 7007-27007

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OpenScape Voice Comprehensive voice and unified communications in computer centers that scales up to 100,000 users. Changing the way that you deploy voice communications can have an exponential effect on your business productivity and reduce cost. OpenScape Voice lets you provide voice functions from a central computer center and easily integrate them in your IT infrastructure ­ as is also done for other business applications, for instance at SAP. You can achieve significant cost savings of up to 30 % or more. At the same time you can provide standardized functions and GUIs over your entire network as well as for distant branches and home-office users. OpenScape Voice Basic Course for Customer Administrators and Service. Fundamentals of the UC Voice Solution. COdE: OSVBASSSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION This course is intended for service personnel and self maintainers. It covers the basic configuration steps to be able to understand the system and also carry out the most important administrator tasks. Some of these are: Configuration of subscribers and frequent features as well as basic know how of the SEN standard routing. Call authorizations and introduction of the standard display number modification are also included. CONTENT Overview of architecture, solution com ponents, IP addresses, networks etc. Introduction to the Common Management Portal (CMP) Creation of administrative accounts with profiles Connectivity to a DLS server Connectivity of the OpenScape Voice with CMP Knowledge about business group, numbering plan, office code, main and branch offices HomeDN and business group with default parameters Numbering plans Feature profile (default) Subscriber with default parameters OpenStage configuration Manual configuration of OpenStage parameters for startup (default) Server based features Licensing (license management) Add additional feature profiles CSTA configuration of subscribers Number/name (caller ID) delivery Call forwarding (basics) Call transfer Call pick-up Hunt group linear/cyclic (basics) Keyset/DSS keys Internal routing based on the SEN Standard Routing document Routing to an endpoint (e.g. gateway) based on the SEN Standard Routing document Routing options Toll and call restrictions Classes of restriction (traffic types) Call forwarding restrictions Originator attributes Code index Code processing Time of day routing Display number modification for standard scenarios (3 tables) Troubleshooting Subscribers and OpenStage Routing (simulated dial) PREREqUISITES Basic principles: LAN/WAN VoIP SIP optiPoint/OpenStage series Telephony basics LEARNINg OBjECTIVES The participant is able to: Know the OpenScape Voice components Know the Common Management Portal (CMP) Are able to add additional administrative accounts (CMP) Know the licensing of subscribers Are able to manage and administer OpenScape Voice (Basics) Are able to explain and configure the basic features of OpenScape Voice Know and are able to configure and modify the SEN standard routing Know and are able to configure the standard display number modification Are able to startup and register OpenStage devices Are able to execute the daily administrative tasks CURRICULA This course is related to the following curricula: OpenScape Voice for Self Maintainers, Customer Administrators, Service OpenScape Voice for UC Implementation Engineer OpenScape Voice for Application Specialist OpenScape Voice for Solution Integrator training.siemens-enterprise.com

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OpenScape Voice Administration Course for Service COdE: OSVADVSSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION This course is an advanced OpenScape Voice course for system specialists who are responsible for configuring a system specific to customers in compliance with the SEN standard. It covers the complete display number modification, call admission control as well as further special system/subscriber functions and features. CONTENT Introduction to the preconfigured customer scenario system Call Admission Control (CAC) Display number modification (complete) Routing for emergency calls (Emergency Calling E.911) Routing over a dedicated/central gateway Callback to non-DID subscribers Export & import Addition, modification, copying of mandatory subscriber data System features BG main number Class of service switchover VIP monitoring Subscriber features Large conference Network-wide call pickup Call forwarding remote activation Call forwarding internal/external Selective call forwarding Speed dial Do not Disturb (DND) Executive busy override Selective call acceptance/rejection Further country-specific features (e.g. call park on server) Backup and restore Archives Schedules Database and system backup Transfer backups to external server TLS/SRTP Upload certificates (default) Create certificates Activate TLS/SRTP Best effort SRTP Troubleshooting System control (srxqry/srxctrl) Symphonia control LEARNINg OBjECTIVES The participant is able to: Know OpenScape Voice Are able to configure the Call Admission Control (CAC) functionality Are able to configure the full display number modification Are able to set up an emergency call routing (Emergency Calling) Are able to export, modify, duplicate and reimport the mandatory subscriber data Are able to set up advanced system and subscriber features Are able to activate and configure TLS/ SRTP Are able to backup and restore a system (restore in theory) Are able to identify and change the system and symphonia status PREREqUISITES Courses: OpenScape Voice Basic Course for Service (OSVBASSSCS) Basic principles: LAN/WAN basics TCP/IP protocol VoIP principles SIP protocol Deployment Service (DLS) Linux (SLES 9 or SLES 10), see, e.g. SUSLINFUND optiPoint SIP, optiClient SIP, OpenStage SIP administration CURRICULA This course is related to the following curricula: OpenScape Voice for UC Implementation Engineer OpenScape Voice for Solution Integrator OpenScape Voice for Application Specialist Curriculum OpenScape Contact Center V8 for Service Curriculum for the OpenScape UC Suite Phone: +49 89 7007-27007

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OpenScape Voice Maintenance Course COdE: OSVMAINSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION This course provides the participants with knowledge of the different maintenance, troubleshooting, backup/restore and software update procedures that are used and required for operating the OpenScape Voice server. CONTENT Tools Putty (SSH shell), WinSCP (file transfer tool), etc. Linux and Linux accounts Linux specific commands for the OpenScape Voice server OpenScape Voice File system structures Symphonia logging Alarm management Licensing GUI trace tool Backup/restore (Backup/ Recovery) NCPE update feature Troubleshooting Software update Patch-set installation MOP installation Application DVD update LEARNINg OBjECTIVES After completion of this course the participant is able to: Use the standard tools for administration of the OpenScape Voice server Know the internal structures of the OpenScape Voice server Know the different logging features of the OpenScape Voice server and the CMP Backup and restore the system Install software updates and know the upgrade routes Execute different traces on network and application levels PREREqUISITES Linux administration OpenScape Voice basics OpenScape Voice Administration Course for Service (HIP8ADVS or OSVADVSSCS) CURRICULA This course is related to the following curricula: OpenScape Voice for Solution Integrator OpenScape Voice Feature Course for Service COdE: OSVFEATSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 TARgET gROUP Service personnel, administrators LCP: 55 COURSE dESCRIPTION This course provides the participants with a detailed insight of the system and SIP end point station features of the OpenScape Voice solution. Participants are shown the steps required to add, modify and delete services and features of the business group, part of the business group and individual subscribers of the OpenScape Voice solution. Furthermore, the interaction between the stations and system features is discussed. CONTENT Multi Line Hunt Group (MLHG) Keyset function Call completion services (callback on busy/no answer) Display number modification Call number/name transfer Hot desking Large conference (preconfigured media server) Selective caller rejection/acceptance Parallel ringing, serial ringing, music on hold Class of service Project code Authorization code System parameters required for these features Important newly released features LEARNINg OBjECTIVES After completion of this course the participant is able to: Describe the prerequisites for adding a feature in the OpenScape Voice server Describe the activated features and describe the prerequisites for setting up a feature Know the parameters necessary to confi gure and activate features Use the common management portal and service documentation to configure, activate, modify, and display a feature PREREqUISITES OpenScape Voice Overview OpenScape Voice Basic Administration (HIP8BASS) OpenScape Voice Advanced Administration (HIP8ADVS) OpenStage SIP Administration CURRICULA This course is related to the following curricula: OpenScape Voice for Solution Integrator NOTICE This feature course is the last one in this form. The main features are trained in OSVBASSSCS and OSVADVSSCS after this course. training.siemens-enterprise.com

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OpenScape Voice Integrated, Non-intregrated Media Server for Service COdE: OSVMEDISCS dURATION: 2 Days TYPE: Classroom PRICE: 1,080 LCP: 22 TARgET gROUP Service personnel COURSE dESCRIPTION This course covers the installation, configuration and maintenance of the integrated and non-integrated media server (HMS). Scenarios with one or multiple media servers (HMS) are included. Setup of the media server(s) is carried out by script and manually, and customer-individual announcements are installed. The interworking of the media server with OpenScape Voice is also explained. CONTENT Theory: Network architecture Administration of integrated, non-integrated media servers Interworking between the media server and OpenScape Voice V5 Practice: Installation of the media server Configuration of the media server Maintenance of the media server LEARNINg OBjECTIVES Describe the activated features and the prerequisites for setting up a feature. CURRICULA This course is related to the following curricula: OpenScape Voice for Solution Integrator PREREqUISITES Course OSVADVSSCS or OSVBASSSCS LAN / WAN basics VoIP basics OpenScape Voice gateways ­ Installation and Configuration for Service COdE: OSVGWMISCS dURATION: 3 Days TYPE: Classroom PRICE: 1,620 LCP: 33 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION A course for OpenScape Voice service personnel and self maintainers for the Hg3500 V5 / Mediatrix 3631 / Mediatrix 4402 / Mediatrix 4102 gateways. The course covers the first startup and configuration of these gateways (Hg3500 only web configuration, no AMOs) and the required routing configuration in OpenScape Voice. Maintenance tasks (level 1) for the gateways are also covered. CONTENT Theory: Introduction to the concept of HG3500 V5, Mediatrix 3631, Mediatrix 4402, Mediatrix 4102 First startup of the above gateways Connectivity to OpenScape Voice V5 Administration of gateways Backup/restore Standard maintenance tasks Practice: First startup of gateways. For HiPath 4000 only the gateways and not the system are discussed Connectivity to OpenScape Voice V5 Backup/restore Standard maintenance tasks LEARNINg OBjECTIVES Knows the parameters necessary to configure and activate features PREREqUISITES Course OSVADVSSCS or OSVBASSSCS Basic principles: TCP / IP VoIP SIP LAN/WAN ISDN Configuration of OpenStage SIP end point stations CURRICULA This course is related to the following curricula: OpenScape Voice for UC Implementation Engineer OpenScape Voice for Solution Integrator Phone: +49 89 7007-27007

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OpenScape Office and Office MX The unified communications (UC) solutions built specifically for small and medium sized businesses. With OpenScape Office small to medium-sized businesses can get more done each day, improve customer service and save money. OpenScape Office is a user-friendly unified communications solution that offers extensive features: Integrated voice and conference services, e-mail, fax, SMS and MMS messaging methods, call forwarding settings, multimedia contacts management and presence status. The Microsoft Outlook interface delivers these cutting-edge UC capabilities to users in small businesses. OpenScape Office Contact Center for Service COdE: OSOC-23SCS dURATION: 3 Days TYPE: Classroom PRICE: 1,620 LCP: 33 TARgET gROUP Service, self maintainers, IT technicians COURSE dESCRIPTION OpenScape Office Contact Center is a course for service personnel. The objectives include, for instance, explanation of the operating principles and features of the Contact Center in OpenScape Office V2 and OpenScape Office MX. After completing the course the participants can configure customer requirements for OpenScape Office Contact Center to implement configurations, take them into operation and explain the functions to customers. CONTENT Overview of the features of the Contact Center and its clients Explanation of the operating principles of the Contact Center Configuration and usage of OpenScape Office Contact Center Configuration and usage of myAgent/ agent workplace including wallboard Configuration and usage of myReports/ reporting stool Exemplary description of the standard reports from myAgent and myReports Presentation of options for adapting reports Settings specific for the Contact Center in HiPath 3000 with OpenScape Office V2 and OpenScape Office MX Practical exercises on implementation of customer requirements in OpenScape Office Contact Center configurations LEARNINg OBjECTIVES The participant is able to use the common management portal and service documentation to configure, activate, modify, and display a feature. CURRICULA This course is related to the following curricula: OpenScape Office Contact Center for Service, English PREREqUISITES For OpenOffice MX technicians: WBP single modules or full EL1413 (single module) EL1414 (single module) EL1415 (single module) The advanced seminar HiPath OpenOffice Installation Workshop (HPOPOFAWSEN4211) is recommended For HiPath 3000 technicians: HIP3BASICS HG15BASS HiPath 3000 OpenScape Office Basic Course (OSOA-24CS) NOTICE The prerequisites of the course are mandatory for successful participation. The knowledge is confirmed in a final test. training.siemens-enterprise.com

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OpenScape Office MX Advanced Course COdE: OOMX-20SCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel, self maintainers, IT technicians COURSE dESCRIPTION The course is for service personnel and self maintainers. It has the objective of accomplishing expert level for this product. The course content includes, for instance, system architecture, hardware and software components. The course also covers advanced features such as telephony features, LdAP connectivity, mobility entry and VPN. A further focus is the OpenScape Office Application Suite with subjects such as time-controlled Auto Attendant, e-mail to SMS, Exchange integration. After completing the course the participant has very good knowledge of advanced usage/features options of OpenScape Office. Advanced diagnosis (partial expert mode) is also possible. CONTENT Overview of OpenScape Office Hardware components Software components First startup prerequisites Advanced features for the system and Application Suite Tips and tricks Add-ons (e.g. VPN scenario) Execute required configurations/ modifications in expert mode Execute system/application diagnosis LEARNINg OBjECTIVES The participant is able to: Put into operation advanced features for the system Put into operation advanced features for the Application Suite (OpenScape Office) Execute advanced basic configurations and backup PREREqUISITES Entry prerequisites OpenScape Office e-learning modules ­ single modules: EL1413 (single module) EL1414 (single module) EL1415 (single module) The advanced seminar OpenScape Office Installation Workshop (OOMX-22SCS) is recommended Basic knowledge of: Telecommunication such as ISDN, SIP ­ e.g. SIP, NAT connectivity (SIPNATCON) LAN, WAN, WLAN Operating systems such as Win XP and Linux Recommended WBTs: Digital Telephony (EL7201E) ISDN (EL7211E) OpenStage Administrator (EL1355E) WLAN Phone WL2 (EL1273) IP Principles (EL7107E) WLAN Basics (EL7584E) HiPath WLAN Standalone Access Point AP2630 and AP2640 (HIPWLANAP1) CURRICULA This course is related to the following curricula: OpenScape Office MX Curriculum for Service Technicians, English NOTICE The prerequisites of the course are mandatory for successful participation. Phone: +49 89 7007-27007

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Guaranteed Events Training dates with a guarantee to be held. Today, every enterprise needs reliable planning when it comes to advanced training for its people. We would like to support you in this and are now offering a guarantee that selected courses will be held, regardless of the number of participants. Courses with this guarantee are identified in the brief description of the schedule by this symbol. OpenScape Office Installation Workshop COdE: OOMX-22SCS dURATION: 3 Days TYPE: Classroom PRICE: 1,620 LCP: 33 TARgET gROUP Service personnel, self maintainers, IT technicians COURSE dESCRIPTION The course is for service personnel and self maintainers and is to be regarded as a practical extension of the e-learning module(s). It provides the participant with the opportunity of deepening the acquired theoretical knowledge with practical examples. The course content includes, for instance, a brief summary of the e-learning modules, first startup of the system including commonly used components such as ISdN, dSL and internet telephony as well as IP workpoints. This course also covers the integrated Application Suite ­ OpenScape Office ­ with the components myPortal, Outlook Integration, and Attendant Console. After completing the course the participant is able to install OpenScape Office with connected workpoints and implement the basic configuration of the system and workpoints as well as the basic configuration of Application Suite componets. CONTENT Questions and answers based on the web presentation Customer scenario IP workpoints First startup telephony First startup Application Suite Backup and restore Update Remote access Implement the basic configuration of the system and workpoints Perform diagnose/maintenance environment Take the Application Suite into operation Establish the remote capability of the system ­ example configuration CURRICULA This course is related to the following curricula: Curriculum for OpenScape Office Contact Center for Service, English OpenScape Office MX Curriculum for Service Technicians, English LEARNINg OBjECTIVES The participant is able to: Incorporate the OpenScape Office with the connected workpoints into a complex customer infrastructure PREREqUISITES HiPath 3000/4000 (OpenScape Voice knowledge as required) W2003 Server Course HIPW2PRAX (or comparable knowledge) CBT optiClient 130 NOTICE A further prerequisite is the successful completion of the admission test before this course. training.siemens-enterprise.com

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Update Course OpenScape Office V3 for Service Advanced Course COdE: OOMXAV3SCS dURATION: 4 Days TYPE: Classroom PRICE: 2,160 LCP: 44 TARgET gROUP Service personnel, self maintainers, IT technicians COURSE dESCRIPTION The OpenScape Office Advanced Course is a course for service personnel and self maintainers. It has the objective of teaching the use of the V3 functions and features in practice. The main focus is the subject of networking systems in different versions. Furthermore, you receive a brief introduction into the subject of virtualization. CONTENT Advanced features of the system, OpenScape Office UC and clients MPP myPortal for Mobile & OpenStage OSO LX (Soft PBX) Network design scenarios Serviceability SIP subscribers Virtualization LEARNINg OBjECTIVES The participant is able to: Set up the new V3 components and features Install and integrate the Soft PBX (OpenScape Office LX) Set up complex network installation Carry out diagnosis and bug fixing PREREqUISITES Entry prerequisites are the following OpenScape Office MX training courses: System Overview and Service (EL1413) Configuration Wizards (EL1414) Communication and Applications (EL1415) OpenScape Office MX V2 Update Course for Service (OOMXV2UDS) OpenScape Office MX V3 Update Course for Service (OOMXBV3UDS) SVU on demand OpenScape Office MX Advanced Course (OOMX-20SCS) Basic knowledge of: Telecommunication such as ISDN, SIP LAN, WAN, WLAN Operating systems such as Windows XP, Windows 7 and Linux Recommended WBTs: HiPath VoIP Readiness Course (HIPVOIPRES) SIP NAT Connectivity (SIPNATCON) Digital Telephony (EL7201E) ISDN (EL7211E) OpenStage Administrator (EL1355E) WLAN Phone WL2 (EL1273) IP Principles (EL7107E) WLAN Basics (EL7584E) HiPath WLAN Standalone Access Point AP2630 and AP2640 (HIPWLANAP1) Advantageous: HiPath 3000 knowledge NOTICE Delta training required, i.e. good knowledge of the previous version. Training for the Target Groups of Sales, Pre-Sales & Consulting Sales competence and technical expertise for increasing sales and customer bonding. As a salesperson, you are the driving force in the identification and expansion of existing and new business. Our modular training program supports you in optimizing your sales competencies and increasing your sales and customer bonding through target-oriented argumentation. This is why we have developed a mix of web-based e-learning, webinars and presence training for you optimized for time, cost and effectiveness. You firstly receive a fundamental understanding of the technologies and architectures used for SEN products, solutions and services. Building up on this, you acquire knowledge of the primary business benefits and targets as well as marketing strategies to provide better understanding of your customers. Let us together arrange your business growth. Sales support and design of solutions at the highest level in presales & consulting. It is no easy thing to convince customers of the added value of new technologies and solutions. Whether your colleagues in sales are looking for better arguments, or need support during customer meetings or customer workshops ­ you are the specialist in pre-sales and consulting for assessment of customer requirements and preparing the suitable customer solutions. In our basic courses you acquire the necessary in-depth knowledge of the SEN products, solutions and services. Building up on this, design workshops will give you the ability to integrate you solution concepts into a new or existing IT infrastructure at your customers. We wish you much success in sales support and solving your customers' business problems. Phone: +49 89 7007-27007

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OpenScape Xpressions deploy unified communications (UC) ­ quickly and simply. OpenScape Xpressions is a packaged unified communication solution designed for organizations that need a self-contained full-featured solution which can be easily deployed into their existing telephony and IT environment. The solution covers functions integrated for voice and conference services, e-mail, fax, SMS and MMS messaging methods and presence status as well as for audio and web conferences. OpenScape Xpressions Basic ­ Voice COdE: XPRBASVSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION The OpenScape Xpressions Voice-only system is a messaging system for an announcement and voice recording service on a Windows Server 2003/2008 platform with connectivity to a communication platform such as Hicom/HiPath or OpenScape. In this course you learn the installation and startup of the OpenScape Xpressions server as well as the measures required for administration and maintenance. Your knowledge is firmed up by practical and customer-oriented exercises in test scenarios. CONTENT OpenScape Xpressions Voice Features Voice installation to HiPath 3000/4000 and OpenScape Voice ISDN dialogic driver IP/H.323/SIP connectivity Server components for voice only Xpressions Monitor Configuration of IsdnApl/IPAPL Configuration for phonemail/VMS Voicemail profiles MWI messaging User Admin Web assistant Central user/welcome announcements Group-based speed dials Group voice boxes MTA (central system settings) Easy backup System tools CTI installation CTI user installation for optiClient 130 Give customers a short introduction to system functions Clear level 1 errors LEARNINg OBjECTIVES The participant is able to: Install OpenScape Xpressions Voice Configure connectivity to HiPath 3000/4000 and OpenScape Voice Configure system components for phonemail and VMS Perform voice-user administration Configure full CTI on a server Set up voice/CTI functions on a installation Perform maintenance and test environment PREREqUISITES HiPath 3000/4000 (OpenScape Voice knowledge as required) W2003 Server Course HIPW2PRAX (or comparable knowledge) CBT optiClient 130 CURRICULA This course is related to the following curricula: OpenScape Xpressions for Service training.siemens-enterprise.com

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OpenScape Xpressions Basic ­ Unified Communications COdE: XPRBASUSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION An OpenScape Xpressions Unified Messaging System combines the voicemail, fax, e-mail and Short Message Service (SMS) services on a Windows Server 2003/2008 platform with connectivity to a communication platform such as Hicom/HiPath or OpenScape. In this course you learn the startup and administration of these OpenScape Xpressions server services as well as the measures required for maintenance. Your knowledge is firmed up by practical and customer-oriented exercises in test scenarios. CONTENT OpenScape Xpressions unified messaging features Unified messaging installation to HiPath 3000/4000 and OpenScape Voice Server components for unified messaging Configuration for unified messaging (IsdnApl/IPAPL) Xpressions Monitor Fax G3/4, SMS, e-mail boxes SMTP connectivity to Exchange server Outlook connectivity to Xpressions URL message access on SMTP server AutoAttendant functions with Application Builder Text to speech Printer connection (PrintApl) Service provider profiles Communications client (administrator) LEARNINg OBjECTIVES The participant is able to: Install OpenScape Xpressions Unified Messaging Configure system components for Unified messaging Set up Fax G3 /4, SMS and e-mail installation Configure SMTP connectivity to Exchange server Configure Outlook connectivity to Xpressions Configure URL message access on SMTP server Configure AutoAttendant functions with Application Builder Configure text to speech PREREqUISITES Course XPRBASVSCS CURRICULA This course is related to the following curricula: OpenScape Xpressions for Service OpenScape Xpressions Advanced for Service COdE: XPRADVSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION Through its modular, scalable client/server architecture OpenScape Xpressions allows optimal adaptation of a networked communication solution to meet customer requirements. In this course you learn how to set up the OpenScape Xpressions server services in large customer environments with customized adaptations. Furthermore, you learn the installation and configuration of the voice/ web collaboration server and the web client CTI server with connectivity to the HiPath 3000/4000 and OpenScape Voice telecommunications systems. Your knowledge is firmed up by practical and customer-oriented exercises in test scenarios. CONTENT OpenScape Xpressions in large environ ments (system networking, NCO) Networked PBX systems to Xpressions Routing rules Distributed Xpressions installation Phone queries from Outlook calendars Voice conference server (media server) Web conference server (tunnel server) CTI server (web server) Voice conference configuration with web client and Outlook plug-in Web conference configuration with Xpressions extensions (OC130) and Outlook plug-in LEARNINg OBjECTIVES The participant is able to: Install the web conference server (tunnel server) Install the CTI server (web server) Configure routing rules Configure a distributed Xpressions installation Configure phone queries from Outlook calendars CURRICULA This course is related to the following curricula: OpenScape Xpressions for Service NOTICE Note for participants of the former advanced course HIPXPRESSA: Application Builder is only briefly covered in this course. It is part of course XPRBASUSCS. PREREqUISITES Course XPRBASVSCS Course XPRBASUSCS Course HIPXPRESS Phone: +49 89 7007-27007

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OpenScape Xpressions Administration COdE: XPRADMSCS dURATION: 4 Days TYPE: Classroom PRICE: 2,160 LCP: 44 TARgET gROUP Administrators, consultants COURSE dESCRIPTION OpenScape Xpressions combines the voicemail, fax, e-mail and Short Message Service (SMS) services on a Windows Server 2003/2008 platform with a communication platform such as Hicom/HiPath or OpenScape Voice. due to its modular, scalable client/ server architecture OpenScape Xpressions allows optimal adaptation of a networked communication solution to meet customer requirements. In this course you learn the daily administrative tasks such as operation, maintenance, troubleshooting and debugging and are able to advise users. Your knowledge is firmed up by practical and customer-oriented exercises in test scenarios. CONTENT Xpressions features Central administration tasks User management with web assistant and Active Directory tasks Become acquainted with the operation and functions with client applications from the user point of view Web assistant Web client Xpressions extensions optiClient extensions/SMTP forms Troubleshooting, monitoring tool, hot fixes Data backup LEARNINg OBjECTIVES The participant is able to: Complete administrative tasks Configure users, groups, authorizations and functions Perform daily administrative environment Perform maintenance and test environment Clear level 1 errors PREREqUISITES Knowledge of Windows XP, Windows 2003 User management in Active Directory General knowledge of Outlook 2003 NOTICE This course is not suitable for service technicians. They should attend the course HIPXPRESS. OpenScape Xpressions Update from V5.4 to V6.x for Service COdE: XPR5460UCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION An update course for product specialists, to learn the delta from version 5.4 to version 6.x. In this course you learn the process for updating a HiPath Xpressions server to an OpenScape Xpressions system with extension of the server services for voice / web collaboration server as well as the web client CTI server with connectivity to the HiPath 3000/4000 and OpenScape Voice telecommunications systems. Your knowledge is firmed up by practical and customer-oriented exercises in test scenarios. CONTENT Voice conference server (media server) Web conference server (tunnel server) CTI server (web server) Voice conference configuration with web client and Outlook plug-in Voice conference configuration with Xpressions Extensions (OC130) and Outlook plug-in AutoAttendant (Application Builder) Easy backup LEARNINg OBjECTIVES The participant is able to: Install the voice conference server (media server) Install the web conference server (tunnel server) Install the CTI server (web server) Use the web client Install Xpressions extensions Configure AutoAttendant (Application Builder) Configure easy backup easyBackup einrichten PREREqUISITES Course HIPXPRESS CURRICULA This course is related to the following curricula: OpenScape Xpressions for Service training.siemens-enterprise.com

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OpenScape Xpressions Connector for Exchange 2003 and 2007 COdE: XPREXCSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Application specialists COURSE dESCRIPTION An advanced course for product specialists to set up the integrated/true unified messaging functions between an OpenScape Xpressions server and an Exchange 2003/2007/2010 server. In this course you learn the installation and configuration of the OpenScape Xpressions Exchange Connector including user administration with the aid of LdAP replication to a Windows Active directory server. Your knowledge is firmed up by practical and customer-oriented exercises in test scenarios. CONTENT LDAP Connector Exchange 2003 Connector Exchange 2007 Foreign Connector Integration of a customer Xpressions Exchange 2003 Connector environment on an Xpressions V5R4/V6 Exchange 2007 Connector environment True unified messaging CTI integration with Xpressions optiClient extensions optiClient 130 LEARNINg OBjECTIVES The participant is able to: Install and configure the Xpressions Exchange 2003 Connector Understand and configure the true unified messaging principle Perform integration from an Exchange 2003 Connector environment to an Xpressions Exchange 2007 Connector installation Install and configure the Xpressions V5R4/V6 Exchange 2007 Connector Install and configure user replication via the LDAP Connector Install and configure CTI integration Install and configure optiClient extensions Install and configure optiClient 130 as a CTI client PREREqUISITES Microsoft Windows 2003 Server Microsoft Windows Exchange 2003/ 2007, e.g. course EXCHBASICS for Exchange 2007 Xpressions basic knowledge, e.g. course HIPXPRESS or XPRBASVSCS and XPRBASUS-CS WBT optiClient 130 V5.0 for Service and administrators WBT optiClient 130 V5.0 User Training CURRICULA This course is related to the following curricula: OpenScape Xpressions for Service OpenScape Xpressions Lotus Notes Connector COdE: XPRLOTCSCS dURATION: 4 Days TYPE: Classroom PRICE: 2,160 LCP: 44 TARgET gROUP Service personnel COURSE dESCRIPTION The OpenScape Xpressions Lotus Notes Connector extends your existing Lotus domino application by the features of an advanced unified messaging system that integrates all communication services (telephony, e-mail, voicemail, fax and SMS) on a single platform. In this course you learn the installation and configuration of the OpenScape Xpressions Lotus Notes Connector with customerindividual adaptations. Your knowledge is firmed up by practical and customer-oriented exercises in test scenarios. CONTENT Connectivity principle Architecture of the Connector communication Gateway to unified messaging Unified / integrated / true unified messaging Software installation Software requirements for the installation Lotus Notes client, APL and true unified messaging APL Configuration on the Lotus Notes server Configuration of the Lotus Connector Extension of the Lotus Notes clients CTI light integration (Xpressions) LEARNINg OBjECTIVES The participant is able to: Understand the Connector connectivity to unified messaging Understand the gateway architecture of the Connector Know the differences between Unified, integrated and true unified messaging Install the Lotus Notes extensions inclu ding CTI light (Xpressions) Configure the settings on the Lotus Notes server and client Configure the Connector and Xpressions as the customer needs PREREqUISITES Microsoft MCP or similar OpenScape Xpressions 5.0/6.0 Competent knowledge of Lotus Notes Administration (course SOLOTUSAD) CURRICULA This course is related to the following curricula: OpenScape Xpressions for Service NOTICE This course replaces the former Lotus Connector course XPLOTCON. Phone: +49 89 7007-27007

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The Certification Program Open Communications Channel Certification Expert staff is critical to business success! Looking forward to certification? We can support you optimally. We ensure your staff have the correct skills and expertise to develop and sell Siemens Enterprise Communications products, and offer the necessary support and service. Furthermore, we are closely networked with the experts of the award winning "GoForward" Channel Partner Program to intermesh training and certification optimally. Certification reflects expertise A certificate is a visible proof of knowledge, skills and experience and gives the holder a clear competitive advantage. The business and technology orientation of our certificates enhances market value and career prospects. Expert personnel reduce support costs, enhance brand and market reputation, generate more business and sustainable improve customer satisfaction. And having a certified staff is a convincing argument in new customer acquisition. Certification is based on carefully formulated questions that assess personal competence; it aims to avoid the situation where someone completes training, takes a test and then forgets what he or she learned a few weeks later. Each of our certificates is a guarantee of your route to the top. The benefits Competitive advantage Value proposition Proof of competence Higher market reputation Increased customer satisfaction SOCE Expert Level Audit/Exam SOCP Advanced Level Vue Exam Courses & Long-Term Experience SOCA Basic Level Vue Exam Courses & Field Experience SOCP Certifications are not interdependent and can be performed separately from each other. Courses SOCA SOCA SOCA: Siemens Open Communication Associate SOCP: Siemens Open Communication Professional SOCE: Siemens Open Communication Expert training.siemens-enterprise.com

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OpenScape UC Application Open and flexible solution for unified communications (UC) and collaboration solution (computer-supported group work) that integrates with all your existing applications. OpenScape UC Application is a flexible Unified Communications and Collaboration (UCC) solution that can integrate into diverse IT and telephony environments and existing Microsoft or IBM unified communication applications. In addition, it gives enterprises access to integrated Communications-Enabled Business Processes (CEBP) for their business processes by integrating seamlessly with in-place and complex database systems such as workflow, ERP, vertical, and many other business applications. OpenScape UC Application Advanced for Service COdE: OSAADVSSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION This course is advanced training for service personnel with the objective of installation and configuration of the OpenScape UC Application Large System and integration of the following products: OpenScape Xpressions, FastViewer, Facade server with mobile clients, web connectors, openFire server and the UC openStage plug-in. The learning objective is achieved through theoretical and practical exercise units for each of the subjects. CONTENT Installation of a Large Environment with V3R2 GA Configuration of multiple media servers and front-end servers openFire server integration Desktop client and web client with instant messaging OpenScape Xpressions integration Installation and configuration of Facade server (mobile clients) FastViewer integration Integration of WebEx, LiveMeeting and Sametime server (web connectors) OSC OpenStage plug-in Virtualization with VMware Practical exercises LEARNINg OBjECTIVES The participant is able to: Know the Large Environment with all servers Are able to install and configure the system Are able to integrate OpenScape Xpressions and FastViewer Are able to integrate the web connectors for WebEx, Live Meeting and Sametime Are able to integrate IM with the openFire server Are able to install and configure the Facade server and the mobile client PREREqUISITES OpenScape UC Application Basics for Service (OSA31BASCS or OSABASSSCS) CURRICULA This course is related to the following curricula: OpenScape Voice for Application Specialist Cloud Communications Use software, applications or entire IT infrastructure services on-demand directly in the internet and only pay for what is really needed: This is offered by the OpenScape Cloud Services from Siemens Enterprise. OpenScape Cloud Solutions Business Applications Premise Hybrid Cloud Deployment Deployment Deployment Cloud Services Consistent User Experience Integrated Wired and Wireless Enterasys Networks Phone: +49 89 7007-27007

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OpenScape UC Application Basics for Service COdE: OSABASSSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION This course is training for service personnel with the objective of being able to install and configure OpenScape UC application V3R2 gA and associated clients in a customer environment. Additionally the handling of the system and clients are shown in detail in theoretical and practical units. CONTENT General overview of OpenScape UC Application V3R2 GA Installation of Unified Communications Application DVD/Text to Speech Connectivity to OpenScape Voice V4R1 Configuration of OpenScape users and devices Required configuration of OpenScape Voice V4R1 for OpenScape Installation and configurationof the desktop client web embedded Configuration and functions of the web client Configuration of the voice and conference portals MS Exchange 2003/2007 integration Outlook conference plug-in LDAP integration E/A Cockpit configuration (Executive/Assistant) Practical exercises PREREqUISITES Course OpenScape Voice Administration for Service (HIP8ADVS or OSVADVSSCS) Linux Basics SLES 9/10 Good LAN/WAN knowledge Good TCP/IP and QoS knowledge LEARNINg OBjECTIVES The participant is able to: Know the general concept of OpenScape UC Application V3R2 GA Are able to install and configure the system Are able to configure and explain the V3R2 GA features CURRICULA This course is related to the following curricula: OpenScape Voice for Application Specialist training.siemens-enterprise.com

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Contact Center Solutions Our contact center solutions are designed to help you retain, grow, and increase customer loyalty. Customers evaluate the quality of service on their total experience with you. It is the sum total of impressions made throughout the relationship, across multiple channels, over time. Which is why it's important to have a call center management solution in place that integrates easily, is user-friendly, allows for performance monitoring and maximizes your investment in people and technology. From the customer services call center right up to a debt collection agency, we have all of the critical business CRM applications required to bond and expand your regular customer base. OpenScape Contact Center Basic Service Course COdE: OCCENBASCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION This course covers the concepts and functionalities of OpenScape Contact Center, the installation and startup of the OpenScape Contact Center server as well as the connectivity of the third-party supplier components XMU+, Call director SIP Service (CdSS), wallboard and LdAP are learnt in theory and practice. The basic configuration of OpenScape Contact Center for voice media is discussed and the configuring of simple routing strategies and queue processes exercised (without access to external databases and user-defined functions). Tasks such as maintenance, backup, patches, and troubleshooting for OpenScape Contact Center with voice media in a simple Windows environment are also covered, as are the functions of the ProCenter client, partner, and attendant console desktops for the features discussed in this course. The participant is also able to work with the specific user and contact states of OpenScape Contact Center. This course is the first part on the learning path to the SOCP Service Contact Center certificate which can be obtained by passing a final text after the course OCCENAVSCS (subsequent advanced service course). CONTENT Upgrade from earlier versions to OpenScape Contact Center Overview of OpenScape Contact Center Licensing of OpenScape Contact Center, license obtained from CLS, licensing for CDSS Configuration of the OpenScape Voice or HiPath platform, with practical exercise Setup of XMU+ for Call Director and synchronous announcements (only H3K), with practical exercise Alternatively: Installation and basic configuration of the CDSS, with practical exercise Preparation of Windows Server for instal lation of OpenScape Contact Center, with practical exercise Installation of the OpenScape Contact Center Agile/Enterprise server, with practical exercise Integration of OpenScape Contact Center in a simple Windows environment, with practical exercise Basic configuration of OpenScape Contact Center, with practical exercise User handling with the client desktop Usage of OpenScape Contact Center Enterprise, with practical exercise Connectivity of wallboards, with practical exercise Connectivity of LDAP directories and pre sence integration, with practical exercise Backups, with practical exercise Diagnostic files, maintenance, AutoPA, with practical exercise Handover to customers LEARNINg OBjECTIVES The participant is able to: Describe the concepts and functionalities of OpenScape Contact Center Perform the installation and startup of the OpenScape Contact Center servers as well as the connectivity of the third-party supplier components XMU+, Call Director SIP Service (CDSS), wallboard and LDAP Perform the basic configuration of OpenScape Contact Center for voice media Configure simple routing strategies and queue processes (without access to external databases and user-defined functions) Perform tasks such as maintenance, backup, patches, and troubleshooting for OpenScape Contact Center with voice media in a simple Windows environment Use and explain the functions of the ProCenter client desktop for the features discussed in this course Work with the user and contact states of OpenScape Contact Center PREREqUISITES Good knowledge of: Windows Server Elementary knowledge of: openSUSE Linux OpenScape Voice, HiPath 4000 or HiPath 3000 UCD functionality HiPath 3000 or ACD functionality HiPath 4000 or OpenScape Voice CURRICULA This course is related to the following curricula: OpenScape Contact Center V8 for Service NOTICE This course is the first part on the learning path to the SOCP Service Contact Center certificate which can be obtained by passing a final text after the course OCCENAVSCS (subsequent advanced service course). Knowledge of the UCD or ACD routing mechanisms (or hunt groups for OpenScape Voice) in the communication platform is mandatory for understanding the course content! Phone: +49 89 7007-27007

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OpenScape Contact Center Advanced Service Course COdE: OCCENAVSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel, self maintainers COURSE dESCRIPTION In this course skills based routing is explained and implemented in practical exercises. Complex routing scenarios for voice media with database queries, user-defined functions and Call director components as well as routing scenarios with database components are discussed and configured in practice. Participants are further able to work with client-capable systems and different time zones. Callback media (including outgoing), e-mail and web interaction (including web collaboration, web callback and VXML) are discussed and configured in practice. Handling of corresponding contacts is also discussed. Furthermore covered: Integration with HiPath FM, IT security, auxiliary servers and interfaces. After this course participants have the opportunity of obtaining the SOCP Service Contact Center certificate. The test requires this course and the previous basic course OCCENBASSC. In contrast to the usual exams at external test centers, the exam for this certificate consists of the final test of your course. There is no additional exam fee. CONTENT Configuring of skills-based routing, skill scoring, distribution scenarios, with practical exercise Design of complex routing scenarios for voice media, including database operations, user-defined functions and Call Director nodes, with practical exercises Client capability Time zones Configuring of the connection to the enterprise e-mail server, routing and scenarios for e-mail media, with practical exercise Handling of e-mails, with practical exercise Configuring of routing of callbacks, with practical exercise Handling of callbacks, with practical exercise Installation of example pages for web interaction, with practical exercise Configuring of routing of web contacts, with practical exercise Handling of web collaboration contacts, with practical exercise Windows policies and implementation of IT security in OpenScape Contact Center, with practical exercise Auxiliary servers, with exercise Connectivity of OpenScape Contact Center to HiPath FM, with practical exercise Overview of interfaces LEARNINg OBjECTIVES The participant is able to: Configure and explain skills-based routing Design complex routing scenarios for voice media with database queries, userdefined functions and Call Director nodes Design routing scenarios with database components Work with client-capable systems Work with different time zones Configure routing of e-mail contacts Handle e-mails in the client desktop Configure routing of callback contacts Work with callback handling in the client desktop Work with "outgoing" feature Install the example pages for web integration Configure routing of web contacts Integrate OpenScape Contact Center with HiPath FM Implement IT security in OpenScape Contact Center Work with auxiliary servers Understand/know an overview of capabi lities offered by the interfaces for customizing OpenScape Contact Center PREREqUISITES Course OCCENBASCS or comparable knowledge CURRICULA This course is related to the following curricula: OpenScape Contact Center V8 for Service NOTICE After this course you have the opportunity of obtaining the SOCP Service Contact Center certificate. The test requires this course and the previous basic course OCCENBASSC. In contrast to the usual exams at external test centers, the exam for this certificate consists of the final test of your course. There is no additional exam fee. You must have a valid MyTraining Account and know your password for the final test. training.siemens-enterprise.com

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OpenScape Contact Center Update Course V8 R0 COdE: OCCV8R0UCS dURATION: 4 Days TYPE: Classroom PRICE: 2,160 LCP: 44 TARgET gROUP Technicians, service personnel COURSE dESCRIPTION This course upgrades the knowledge of technicians from Stand OpenScape Contact Center V7 R3 to V8 R0. It covers the installation and configuration of version V8 R0 of OpenScape Contact Center as well as the new Calldirector SIP Services, which replaces the combination of Mediatrix gateway and XMU+ for implementations on OpenScape Voice. All new features of OpenScape Contact Center V8 version R0 are discussed as is also the upgrade to OpenScape Contact Center V8 R0. After this course you have the opportunity of obtaining the SOCP Service Contact Center certificate. In contrast to the usual exams at external test centers, the exam for this certificate consists of the final test of your course. There is no additional exam fee. CONTENT Installation of OpenScape Contact Center V8 R0 Installation of OpenScape Contact Center SIP Service New features of OpenScape Contact Center V8 R0 CallDirector SIP Service interface New routing and post processing state concepts in V8 R0 New reporting concept in V8 R0 Upgrade to OpenScape Contact Center V8 R0 PREREqUISITES Knowledge of the used server operating systems (Windows Server 2003 and 2008, openSUSE Linux 11.1) Knowledge of OpenScape Contact Center V7 R3 at expert level, e.g. from the courses HPPC70BS and HPPC70ES Knowledge of the communication plat form OpenScape Voice (or HiPath 4000 or HiPath 3000) and of the call distribution system LEARNINg OBjECTIVES The course enables participants to install, configure and use OpenScape Contact Center V8 R0. CURRICULA This course is related to the following curricula: OpenScape Contact Center V8 for Service NOTICE For this upgrade course, your standard training environment is provided on the OpenScape Voice platform. If you prefer a training environment on a different communication platform (HiPath 4000 or HiPath 3000), we ask you inform your instructor beforehand. After this course you have the opportunity of obtaining the SOCP Service Contact Center certificate. In contrast to the usual exams at external test centers, the exam for this certificate consists of the final test of your course. There is no additional exam fee. OpenScape Accounting Management for Service COdE: OACOUNTSCS dURATION: 2 Days TYPE: Classroom PRICE: 1,080 LCP: 22 TARgET gROUP Service personnel COURSE dESCRIPTION HiPath AM V2.0 is a course for service specialists. The objectives include, for instance, a system overview of HiPath AM V2.0, master data maintenance and system maintenance. After completing the course the participant is able, for instance, to install HiPath AM V2.0 versions, perform data maintenance and run security programs. CONTENT System overview of HiPath AM V2.0 Hardware and software overview Features Startup Configuration of: HiPath AM V2.0 with HiPath 4000 Manager HiPath AM V2.0 with HiPath 4000 Assistant HiPath 4000 call data recording features HiPath COL with features Master data maintenance Default settings System maintenance LEARNINg OBjECTIVES The participant is able to: Install the HiPath AM V2.0 Light and Full versions Set up connectivity to HiPath 4000 Assistant/Manager Set default settings Run data maintenance and security programs Perform initial instruction at customers PREREqUISITES Knowledge of the communication platform OpenScape Voice (or HiPath 4000 or HiPath 3000) and of the call distribution system Phone: +49 89 7007-27007

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OpenScape Contact Center Reporting COdE: OCCENRESCS dURATION: 4 Days TYPE: Classroom PRICE: 2,160 LCP: 44 TARgET gROUP Application specialists, consultants COURSE dESCRIPTION The participant is able to perform the reporting configuration in OpenScape Contact Center, work with performance routing and understand the different report types in OpenScape Contact Center (real-time, cumulative, activity and historic reports), and in particular to configure and run OpenScape Contact Center reports including sending historic reports by e-mail. The course covers in detail the influence of different time zones on OpenScape Contact Center reports, data retention periods, user and contact states. Moreover, we discuss how peg counts are made in OpenScape Contact Center reports, how to reproduce the calculation of performance statistics in OpenScape Contact Center reports and how to understand the time statistics in OpenScape Contact Center. Additionally, the basic structure of the OpenScape Contact Center database is covered as well as establishment of an OdBC connection to the OpenScape Contact Center database, and interpretation of the data shown in OpenScape Contact Center reports is discussed. CONTENT Reporting configuration in OpenScape Contact Center Performance routing Report types in OpenScape Contact Center Configure and run OpenScape Contact Center reports, including sending historic reports by e-mail Influence of different time zones on OpenScape Contact Center reports Understanding and configuring data retention periods User and contact states Peg counts in OpenScape Contact Center Performance statistics in OpenScape Contact Center Time statistics in OpenScape Contact Center Basic structure of the OpenScape Contact Center database ODBC connection to the OpenScape Contact Center database Interpretation of OpenScape Contact Center reports LEARNINg OBjECTIVES The participant is able to: Perform reporting configuration in OpenScape Contact Center Work with performance routing Understand report types in OpenScape Contact Center: Real-time, cumulative, activity and historic reports Configure and run OpenScape Contact Center reports, including sending historic reports by e-mail Understand the influence of different time zones on OpenScape Contact Center reports Understand and configure data retention periods Understand user and contact states Evaluate peg counts in OpenScape Contact Center reports Reproduce the calculation of perfor mance statistics in OpenScape Contact Center reports Understand the calculation of time statistics in OpenScape Contact Center Understand the basic structure of the OpenScape Contact Center database Establish ODBC connection to the OpenS cape Contact Center database Interpret the data shown in OpenScape Contact Center reports PREREqUISITES Knowledge of OpenScape Contact Center V7 R3 at expert level, e.g. from the courses HPPC70BS and HPPC70ES CURRICULA This course is related to the following curricula: OpenScape Contact Center V8 for Service training.siemens-enterprise.com

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HiPath MetaManagement The HiPath MetaManagement Suite is a comprehensive and complete management solution for standardized administration of all HiPath platforms and applications. HiPath Accounting Management is the billing application for processing and analysis of call data for incoming and outgoing voice calls over different carriers, as well as all internal connections in stand-alone HiPath systems and HiPath networks. HiPath Fault Management supports and simplifies network management through the graphical display of the entire communication network which visualizes the status of every network element. A special feature extension (plug-in) enables optimal identification, diagnosis and clearance of faults. It also monitors hardware and software of other manufacturers. HiPath User Management provides a simplified higher-level solution for the cross-platform and cross-application creation, deletion and modification of personal data and computer configurations in a HiPath network. All relevant user data are stored on a directory server making them available to all HiPath applications. HiPath User Manager (UM) COdE: HIPUMSE dURATION: 3 Days TYPE: Classroom PRICE: 1,620 LCP: 33 TARgET gROUP Service personnel COURSE dESCRIPTION HiPath User Manager is a course for service technicians. The objectives include, for instance, startup with HiPath 4000 Manager, transfer of user data from HiPath 4000 Manager, and Corporate directory standard connectivity to User Management. After completing the course the participant is able, for instance, to establish connectivity to HiPath 4000 Manager transfer user data from it, configure HiPath User Management for connectivity to a corporate directory and configure stations using HiPath User Management. CONTENT Overview of application capabilities of User Management Functional overview Installation of HiPath User Management Startup with HiPath 4000 Manager Transfer of user data from HiPath 4000 Manager Corporate Directory Standard connectivity to User Management Transfer of user data from Corporate Directory Practical exercises LEARNINg OBjECTIVES The participant is able to: Install and startup HiPath User Management Establish connectivity to HiPath 4000 Manager transfer user data from it Configure HiPath User Management for connectivity to a Corporate Directory Configure stations using HiPath User Management PREREqUISITES HiPath 4000 knowledge HiPath 4000 Manager knowledge CURRICULA This course is related to the following curricula: HiPath User Management Service NOTICE The latest released version of the product is used during the course. Connectivity of HiPath User Management to a corporate directory generally requires the support from Professional Services who are familiar with the operation and administration of the corporate directories. Phone: +49 89 7007-27007

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Fault Management Service at HiPath and OpenScape Platforms from V4 COdE: HP&OSFMS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION HiPath Fault Management Service is a course for service personnel. The objectives include, for instance, setup of plug-ins for OpenScape Voice, HiPath 3000, HiPath 4000, MAR and for host resources, HiPath Fault Management and OpenScape Voice interaction, HiPath 4000 Manager and HdMS and data backup/restore for the HiPath Fault Management database. After completing the course, the participant is able for instance to use and administer the desktop features, as well as discover, supervise and administer IP and voice networks (OpenScape Voice, HiPath 4000, Hicom 300) and understand the interaction between the SNMP proxy agent and the subagents. CONTENT Installation of HiPath Fault Management on PCs with Windows and Unix machines with UW7 Configuration of the plug-ins for HiPath 3000, HiPath 4000, MAR and for host resources Configuration of the plug-ins for OpenScape Voice and Layer 2 Manager Desktop features Interaction of HiPath Fault Management and HiPath 4000 Manager and HDMS Interaction of HiPath Fault Management and OpenScape Voice Features for topology, Layer 2 Manager, Online Data Export modules, Report Manager Troubleshooting HiPath Fault Management Configuration of new users and user rights Data backup and restore for the HiPath Fault Management database Practical exercises PREREqUISITES HiPath4000 Manager LEARNINg OBjECTIVES The participant is able to: Install HiPath Fault Management software on different platforms (HiPath 4000 Manager, Win NT) Use and administer desktop features Configure and understand the functio nal operation of the different plug-in modules Discover, supervise and administer IP and voice networks (OpenScape Voice, HiPath 4000 and Hicom 300) Understand the interaction between the SNMP proxy agent and the subagents CURRICULA This course is related to the following curricula: Fault Management at HiPath and OpenScape Platforms for Service NOTICE The course is held using the software version released at the course date. An online product presentation is available for your use. HiPath 4000 Basic Administration (HiPath 4000 Assistant or HiPath 4000 Manager) COdE: HIP4MAAD1 dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Administrators COURSE dESCRIPTION HiPath 4000 Basic Administration (HiPath 4000 Assistant or HiPath 4000 Manager) is a course for administrators (level 1). The objectives include, for instance, subscriber line modules of HiPath 4000, Assistant/Manager 4000 in general and configuration management. After completing the course, the participant is able to administer subscriber and local groups in daily operation after the groups have been preconfigured by service personnel. CONTENT HiPath 4000 subscriber line modules Features Assistant/Manager 4000 in general Configuration management Upload Templates Configuring subscribers (optiPoint, IP) Device combination (add-on devices, adapters) WABE COS, COS changeovers Key assignment (TAPRO) Time order Local groups (AUN, SA, CHESE, communication group) Data backup CURRICULA This course is related to the following curricula: Curriculum for HiPath 4000 Manager for Administrators LEARNINg OBjECTIVES The participant is able to administer subscriber and local groups in daily operation after the groups have been preconfigured by service personnel. PREREqUISITES PC basic knowledge NOTICE The course is not suitable for service technicians whose tasks include the installation and maintenance of the telecommunications system! Bug fixing and diagnosis are not covered. Course HiPath 4000 ­ Basic Course for Service (HIP4BASICS) is available for service technicians. training.siemens-enterprise.com

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HiPath 4000 Manager Administrators COdE: HIP4MAAD2 dURATION: 5 Days TYPE: Classroom PRICE: 2,700 TARgET gROUP Administrators LCP: 55 COURSE dESCRIPTION This course is for administrators (level 1) who manage networked HiPath 4000 and Hicom 300 systems in daily operation. The objectives include, for instance, System Management (SysM), Configuration Management (CM) and Fault Management (FM). After completing the course the participant is able to perform daily management tasks on HiPath 4000 Manager. CONTENT User administration (SecM) Setup of users, assignment of permissions System Management (SysM) Direct dialog Configuration Management (CM) Setup of domains and systems Subscriber move in the network Parameter synchronization between standalone systems Netwide features (SA, AUN, as well as team groups) Personal data Protocols Time order Client management Editor for customer-specific faults User settings Call data recording (COL) Data transfer testing Fault Management (FM) Evaluation of alarms and faults and im plementation of measures Performance Management (PM) Request and assessment of reports Software management Data backup User utilities LAA Export table client XIE Practical exercises CURRICULA This course is related to the following curricula: Curriculum for HiPath 4000 Manager for Administrators LEARNINg OBjECTIVES The participant is able to perform daily management tasks on HiPath 4000 Manager. PREREqUISITES Course HiPath 4000 Basic Administration (HiPath 4000 Assistant or HiPath 4000 Manager, HIP4MAAD1) NOTICE Knowledge in the management of HiPath 4000 as instructed in course HiPath 4000 ­ Basic Course for Service (HIP4BASICS) is an essential prerequisite. This includes: HiPath 4000 Assistant, subscriber configuration, administration of features, data backup. This means: Configuration of subscriber lines and other features in standalone systems using Configuration Management is not instructed in this course! A product presentation is available for your use. Phone: +49 89 7007-27007

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HiPath 4000 Manager Service COdE: HIP4MASE dURATION: 10 Days TYPE: Classroom PRICE: 5,400 LCP: 109 TARgET gROUP Service personnel COURSE dESCRIPTION HiPath 4000 Manager Service is a course for service personnel. The objectives include, for instance, connectivity to Hicom 300 and HiPath 4000 systems, call data recording and collecting (COL) and HiPath 4000 Fault Management. After completing the course the participant is able, for instance, to install HiPath 4000 Manager software on released hardware platforms, connect client PCs over LAN to the server, install and configure necessary software on Windows PCs, and set up different services with adaptation to customer requirements. CONTENT Connectivity to Hicom 300 and HiPath 4000 systems User administration (SecM) System Management (SysM) Subscriber management (CM) Call data recording and connection (COL) Traffic measurement (PM) Partner interface (API/XIE) Batch generator SNMP proxy agent Software management (SWT/SWA) Insight into the central database (CDB) Data backup and restore (HBR) Practical exercises Connect HiPath 4000 Manager to an existing HiPath/Hicom network Connect client PCs over LAN to the server, install and configure necessary software on Windows PCs Set up different services with adaptation to customer requirements Understand the functional operation of different services and their dependencies Perform system data backup and restore Windows 2000 knowledge (course: HiPath Windows 2000 Practical Use for Service Technicians (HIPW2PRAX)) CURRICULA This course is related to the following curricula: HiPath User Management Service Fault Management at HiPath and OpenScape Platforms for Service HiPath 4000 Manager Service LEARNINg OBjECTIVES The participant is able to: Install HiPath 4000 Manager software on released hardware platforms PREREqUISITES HiPath 4000 Assistant, knowledge of UW7 in HiPath 4000 systems (course: HiPath 4000 ­ Basic Course for Service (HIP4BASICS)) Basic knowledge of call data recording (course: HiPath 4000 ­ Call Data Recording for Service (HIP4CDRES)) Basic knowledge of Unix in general NOTICE The software version released at the date of the course is used during the course. An online info module is available for this course. Free OpenStage End User Trainings Fast and efficient communication at the workplace pays off. This is especially true if the user takes advantage of all innovative options and functions. Our web-based training (WBT) gives you a detailed overview of the telephone functions and how to operate them. The full training course is available in our premium version. You can also find some of these on page 46. The free standard version does not contain some of the contents. These sections are marked with an asterisk (*) in the chapter structure. Check OpenStage Web Based Training Click on the banner on our home page go to the overview of our Web Based Training. training.siemens-enterprise.com

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Deployment Service deployment Service (dLS) is a management application for administration of IP phones is a network. Deployment Service is a Java-based application with a web-based user interface integrated functionally in OpenScape Voice Assistant. Deployment Service is required to support and provide the feature on Siemens phones and end point stations. It makes options available for migration of existing phones and implementation of standards for mobile workstations and users. The additional important DLS functions include software provisioning, administration of inventory data, configuration management and Plug & Play support. HiPath deployment Service (dLS) Basic Course COdE: DLSBASSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION deployment Service (dLS) is a central component for administration of device and qoS parameters and software deployment of IP devices. dLS integration into the customer network makes it possible to takes stock of manage the entire IP device structure. After completion of this course the participant is able to perform a dLS basic installation. The course covers the operation and basic functions of dLS based on service examples and practical exercises. CONTENT Introduction, overview and use of the user interface Installation and licensing User permissions concept (including password policy) Device interaction Parameter and software deployment Working with DLS templates and device profiles DHCP settings for DLS addresses and VLAN ID Element Manager (synchronization from telecommunications system) Auto configuration/Plug & Play DLS CMP connectivity via API interface DLS HiPath 4000 Manager connectivity via API interface Maintenance (backup, restore, tracing, alarm handling PREREqUISITES Knowledge of: IP phones / IP clients (optiPoint, optiClient 130, OpenStage) Windows 2003 Server LEARNINg OBjECTIVES The participant is able to install HiPath 4000 Manager software on released hardware platforms. CURRICULA This course is related to the following curricula: OpenScape UC Suite Curriculum for HiPath Deployment Server HiPath 4000 Service Expert 2/IP and Non Voice HiPath deployment Service (dLS) Advanced Course COdE: DLSADVSCS dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel COURSE dESCRIPTION The knowledge for dSL first start up covered in the dLS Basic Course dLSBASSCS is expanded in this advance course. This includes link up of a remote database, HiPath 4000 Manager and IP clients. Additionally, maintenance subjects such as backup/restore, tracing and alarm configuration are covered. Service examples and practical exercises are used to instruct these functions. CONTENT Gateway connectivity to DLS Signaling and SPE payload encryption 802.1x security Multi-tenancy WPI interface secure mode optiClient 130, OpenScape client and DLS SIP mobility HiPath 8000/OpenScape Voice server Salerno Support Location Service Remote database connectivity DLS on SUSE Linux with SolidTech DB DLS Multinote installation ­ load balancing (theoretical) DLS database mirroring (theoretical) XML applications PREREqUISITES IP phones, IP clients LAN Windows 2003 Server LEARNINg OBjECTIVES The participant is able to connect HiPath 4000 Manager to an existing HiPath/Hicom network. CURRICULA This course is related to the following curricula: Curriculum for HiPath Deployment Server HiPath 4000 Service Expert 2/IP and Non Voice Phone: +49 89 7007-27007

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Learning Credit Points Extra flexibility with your training planning. The Academy for Professional Training makes it much easier to plan, purchase and book training by offering Learning Credit Points. Instead of complex booking of single training courses, the Credit Points are used to purchase a quota to allow planning on demand. Why Learning Credit Points? Training is frequently purchased at the same time a new IT or telecommunications solution is bought. However, the exact training requirement or final participant number is frequently not known at that time. And this is why we have developed Learning Credit Points: With a defined budget you purchase a corresponding number of Credit Points you can use later for exactly the right training. The benefits Improved flexibility Learning Credit Points are purchased once and used later on demand. They can simply be transferred to team members and other workers for use as they wish. Easier handling A training campaign consisting of the widest range of courses for several participants is secured uncomplicatedly with only one ordering and billing process. Cost reduction Our discount system becomes effective at a low ordering quantity of Learning Credit Points. Coming so on! June 2011 Application example The CEO of a call center with over 350 workers at different locations in Germany invests in a new UC solution. However, at the date of the purchase he does not yet know which service employees and technicians from the different departments have to be trained intensively and in which subject. For this reason he opts to buy Learning Credit Points in line with a defined training budget. After implementation of the new solution he simply uses these Learning Credit Points for the required individual training requirement. The one-time purchase of Credit Points allows the business to book the right training targeted and effectively, and also the administration has less work. This is how Learning Credit Points work Purchase: You obtain Learning Credit Points directly from our websi te or through your sales contact or partner, or from the Academy for Professional Training hotline. Validity: Learning Credit Points can be used for every training course. Currency: In the future the prices of our training will be shown in national currencies as well as in LCP (Learning Credit Points). Transferability: Learning Credit Points can be transferred flexibly to team leaders and single workers so they can book training themselves. training.siemens-enterprise.com

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OpenScape Xpert Advanced multi-line communications in trading floors or control centers. OpenScape Xpert is an industry first, best-in-class, pure IP solution that addresses two distinct markets: Trading floors (e.g. financial services): Speech Monitoring gives simultaneous management of several calls simultaneously and sharing of information in close collaboration with internal colleagues over intercom. Control centers (e.g. police, fire brigade, airports, command and control for military, utilities and transport networks): OpenScape Xpert helps all involved persons work together via phone lines, radio control and video surveillance. OpenScape Xpert/HiPath Trading Basic Course for Service COdE: OXPHTRBASS dURATION: 5 Days TYPE: Classroom PRICE: 3,000 LCP: 70 TARgET gROUP Service personnel COURSE dESCRIPTION The course OXPHTRSYSS is the basis for system administration of HiPath Trading V3 or OpenScape Xpert V4 products. In addition to the subjects of system overview and hardware components, the knowledge is instructed to perform simple administration and troubleshooting. Furthermore, participants are familiarized with the basic functions of different SEN Trading and Xpert solutions. Course OXPHTRBASS for service technicians advances the training to become Trading and Xpert application specialists. CONTENT Introduction System overview of V3/V4 hardware and software Basics of system components (HiPath/ server/MLC) Features of HiPath Trading and OpenScape Xpert Installation of terminals Operation of System Manager and terminals Administration of the system and terminals Repetition, exercises, troubleshooting DLS database mirroring (theoretical) XML applications LEARNINg OBjECTIVES The participant is able to connect client PCs over LAN to the server, and install and configure the necessary software on Windows PCs. PREREqUISITES Good PC knowledge CURRICULA This course is related to the following curricula: OpenScape Xpert/HiPath Trading for Service Phone: +49 89 7007-27007

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Voice over IP (VoIP) and Troubleshooting Voice over IP (VoIP), also known as internet telephony, is a technology to allow realization of the telephone service on an IP infrastructure thus replacing the usual telephone technology and all of its components. In telecommunication networks the Quality of Service (QoS) of a communication service must always work from the user viewpoint. Troubleshooting methods, which include analyses of networks, embrace all processes for investigation of data transmitted and received over the local data network media. This does not mean spying on private data, rather it is the technical monitoring and diagnosis of technical faults that degrade the availability and/or security of data and services. HiPath VoIP Readiness Course COdE: HIPVOIPRES dURATION: 5 Days TYPE: Classroom PRICE: 2,700 LCP: 55 TARgET gROUP Service personnel, consultants COURSE dESCRIPTION HiPath VoIP Readiness is a course designed for service personnel and consultants. The objectives include, for instance, LAN technologies, quality of Service and security. After completing the course the participant is able, for instance, to subdivide IP environments using VLANs and a hierarchical IP Address design and can plan these changes to the customer network with the customer administrator. He knows the various possible VoIP implementation options and their respective components, and understands the necessity of implementing quality of Service and knows the various qoS mechanisms. CONTENT Web-based admission test LAN technologies Hubs & switches VLANs Design IP design refresher VLAN design Voice over IP H.323 SIP MGCP MeGaCo/H.248 Quality of Service 802.1 q DiffServ model Queuing mechanisms Traffic shaping mechanisms QoS in HiPath Security Scenario of possible threats Securing servers with virus scanners Types of firewalls, their operating princip les and impacts on VoIP networks Public key infrastructures (PKI) LEARNINg OBjECTIVES The participant is able to perform system data backup and restore. PREREqUISITES Basic knowledge of: IP LAN Knowledge of: Windows 2000 HiPath product HiPath IP Refresher (HIPIPREF) HiPath Local Networks ­ Practical Applications (HIPLANPRAX) HiPath Windows 2000 Practical Use for Service Technicians (HIPW2PRAX) CURRICULA This course is related to the following curricula: HiPath TDM/VoIP Curriculum from TDM technician to VoIP technician STS Curriculum for HiPath 4000 IP Solutions HiPath OpenOffice EE Curriculum for Service Technicians, English OpenScape Office MX Curriculum for Service Technicians, English HiPath 4000 Service Expert 2/IP and Non Voice NOTICE Fulfilment of prerequisites is an essential requirement for this course! training.siemens-enterprise.com

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Methodic Troubleshooting in an IP Environment COdE: HIPIPNINFS dURATION: 4 Days TYPE: Classroom PRICE: 2,160 LCP: 44 TARgET gROUP Service personnel COURSE dESCRIPTION Methodic Troubleshooting in an IP Environment is a course for service personnel. The objectives include, for instance, deepening and expanding IP networking basic knowledge for troubleshooting, network monitoring and functions, characteristics and capabilities of quality of Service. After completing the course the participant is able, for instance, in a HiPath IP infrastructure to perform troubleshooting in the scope of IP networks by employing suitable troubleshooting methods, configure qoS parameters in HiPath components, and understand the problems of a convergent network. CONTENT Deepening and expanding IP networking basic knowledge for troubleshooting Functions, characteristics and capabilities of a hub and switch VLANs (802.1Q) Functions, characteristics and capabilities of a router Network monitoring Use of network monitoring tools Troubleshooting in the network Functions, characteristics and capabilities of Quality of Service DiffServ model Packet marks QoS in HiPath Methodic troubleshooting Usage of a troubleshooting model Practical exercises for all subjects in typical customer scenarios Assistance of Technical Support with systematic information collections LEARNINg OBjECTIVES The participant is able to: Troubleshoot within a HiPath IP infra structure in the scope of IP networks Employ suitable troubleshooting methods Configure QoS parameters in HiPath components Understand the problems of a convergent network and optimize it in its working environment CURRICULA This course is related to the following curricula: HiPath cross-platform course HiPath TDM/VoIP ­ Curriculum from TDM technician to VoIP technician STS Curriculum for HiPath 4000 IP Solutions HiPath 4000 Service Expert 2/IP and Non Voice OpenScape Voice for Solution Integrator PREREqUISITES LAN knowledge of HiPath Local Networks ­ Practical Applications (HIPLANPRAX) Windows knowledge of HiPath Windows Practical Use for Service Technicians (HIP W2PRAX) Basic knowledge VoIP (HIPVOIPRES) NOTICE The course is suitable, for example, for technicians who support the following products: HiPath 3000/5000, HG 1500, HG 35x0, OpenScape Voice, HiPath Xpressions. The course is part of the curriculum CURHIPIP_SE_GE and is therefore not suitable for trained network technicians. Satisfied Customers are Our Motivation! Phone: +49 89 7007-27007

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OpenStage End User Training get to know and optimally use your phone online! Fast and efficient communication at the workplace pays off. This is especially true if the user takes advantage of all the phone's innovative options and functions. Our web-based training (WBT) gives you a detailed overview of the telephone functions and how to operate them. Course description OpenStage phones are explained with the aid of many animations, interactions and simulations. The objectives include, for instance, an overview of the chosen OpenStage product family, the innovative controls, basic and enhanced call functions, call lists, programmable function keys, individual settings and much more. After completing the learning program the participant knows and is able to use the functions and features of OpenStage phones. End User Training OpenStage 60/80 COdE: EL1354 dURATION: 1.5 hours TARgET gROUP End users, administrators TYPE: EL PRICE: 100 End User Training OpenStage 40 COdE: EL1353 dURATION: 1 hour TARgET gROUP End users, administrators TYPE: EL PRICE: 100 End User Training OpenStage 15 COdE: EL1358 dURATION: 1 hour TARgET gROUP End users, administrators TYPE: EL PRICE: 100 Are you familiar with our special service for medium-sized and large enterprises? We customize web-based training for your communication needs. We would be happy to adapt the content as well as the look and feel of our WBTs to your enterprise, for instance, with your company logo, company operation or in language. training.siemens-enterprise.com

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Convenient Course Booking Online Visit the Academy for Professional Training's website where you will find further courses and the current schedule. Use the online ordering system to find out about training and secure your place on a course. Log into your portal now or later. Navigate to the required course or use the search box. Click on the course title to read a course description and find out about the objectives. Click on the Shopping Cart symbol to add your course to the Waiting List. Book your course in the Shopping Cart. Phone: +49 89 7007-27007

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Global Network At 29 locations throughout the world we offer your our Service, Consultant and Sales training courses for Siemens Enterprise Communications products. On request we are pleased to hold training at your company premises. We will bring along mobile networks as required or rely on our remote d-Lab service. For information on our global locations please visit us in the internet at www.training.siemens-enterprise.com 1 APT Headquater 16 APT Training Centers 12 Certified Training Partners Where you'll find us Algeria Argentina Australia Belgium Brazil China Germany France UK Italy India/APAC Columbia Luxembourg Morocco Mexico Netherlands Austria Portugal Russia South Africa Spain Switzerland Ukraine USA The Academy for Professional Training offers excellent training solutions worldwide. Wherever your company is based, we are nearby. Standardized training programs and strict quality controls guarantee the top-class training of course participants. training.siemens-enterprise.com

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Our Locations in Germany Munich Berlin Paderborn 70 HiPath 3000 and 60 HiPath 4000 systems in all extension stages Several HiPath 8000 OpenScape voice systems High availability of current end devices D-lab for special applications Flying classrooms for HiPath OpenOffice, HiPath 2000 and HiPath WLAN Applications such as HiPath Xpressions, HiPath ProCenter, MetaManagement HiPath 4000 WLAN availability Relax zones and smoking areas Lunch possible at Siemens Restaurants and snack bars close to the training center Free parking, subway station only 300 meters away Premises for disabled persons (toilet, elevator, parking lot) Infrastructure for all HiPath 4000 training courses WLAN available Restaurants and snack bars in the area Lunch possible at Siemens facilities Bus and subway stations within 100 meters Premises for disabled persons (toilet, training course in the first floor) Infrastructure for all HiPath 4000 training courses WLAN available Restaurants and snack bars close by Lunch possible at Siemens facilities Bus and subway stations within 100 meters Premises for disabled persons (parking, training course in the first floor, showers, elevator, toilets) Phone: +49 89 7007-27007

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Visit us at the Academy for Professional Training. Our teams are looking forward to meeting you! Munich Academy for Professional Training Baierbrunnerstraße 29 81379 München Berlin Academy for Professional Training Wernerwerkdamm 5 13629 Berlin Paderborn Academy for Professional Training Heinz-Nixdorf-Ring 1 33106 Paderborn Contact us directly: Hotline: +49 89 7007-27007 E-mail: training@siemens-enterprise.com Siemens Enterprise Communications is a leading provider of end-to-end solutions for business communications. Open, standards-based architectures to unify communications and business applications, enabling efficient collaboration throughout the enterprise. The award-winning Open Communications, concept of Siemens Enterprise Communications gives its customers easy-to-implement solutions that fit seamlessly into their existing IT environments, increase productivity and save costs. It is the foundation for the OpenPath commitment from Siemens Enterprise Communications that enables customers to mitigate risk and cost-effectively adopt unified communication. These solutions are supported by the OpenScale service with extensive managed services and outsourcing opportunities. Siemens Enterprise Communications is owned by a joint venture of The Gores Group and Siemens AG. This joint venture also encompasses Enterasys Networks, which provides network infrastructure and security systems, delivering a perfect basis for joint communications solutions. For more information about Siemens Enterprise Communications or Enterasys please visit www.siemens-enterprise.com/open and/or www.enterasys.com Notice: Siemens Enterprise Communications & Co. KG ist ein Markenlizenznehmer der Siemens AG. HiPath, OpenOffice, OpenScape und OpenStage sind eingetragene Marken der Siemens Enterprise Communications GmbH & Co. KG oder verbundener Unternehmen. Alle anderen Firmen-, Marken-, Produkt- und Service-Namen sind unter Umständen Marken oder eingetragene Marken ihrer jeweiligen Inhaber. Die aktuellen AGB´s entnehmen Sie bitte von unserer Webseite. www.training.siemens-enterprise.com © Siemens Enterprise Communications GmbH & Co. KG Hofmannstraße 51 D-81359 München Communication for the open minded Siemens Enterprise Communications www.siemens-enterprise.com training.siemens-enterprise.com