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OpenScape 4000 Call Center Administration (OS4ACDADM)

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OpenScape 4000 Call Center Administration
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Description

  • This SVU On-Demand course will take approximately 2 hours to complete and will provide the tools necessary for an ACD Supervisor or System Administrator to effectively manage and maintain ACD Administration for the OpenScape 4000.

Objectives

  • Upon completion of this course, the student will be able to:
  • Identify the OpenScape 4000 ACD features
  • Identify the OpenScape 4000 ACD call process
  • Identify the tools available for making ACD changes in the switch
  • Perform ACD moves, adds, and changes in the OpenScape 4000
  • Identify the connectivity between the OpenScape 4000 and the OpenScape Contact Center Server

Notice

  • This course requires the AT&T Connect Participant application to run. If not already installed on your computer, you can download the Participant here: AT&T Client Download

Service

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Target Group

  • Customers who are responsible for their company's call center operation and want more control over making changes to ACD Call routing. This includes changes to ACD Groups, Agents, Route Control Groups, Shift Sets and ACD Routing Tables.

Duration

  • 2.00 hours



 

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