Hotline Academy:
Hotline Certification:


Please find below the frequently asked questions. We have structured them into categories. Click to find the answer to the topic. If you find any items that are missing please feel free to Contact Us.

General FAQ

Registration Question FAQ

Where do I find out the courses offered, time schedules, and seat availability?

To search for a course, please use the course catalog on the left-hand side of the webpage. You may choose from one of the standard catalog views or search with your own criteria using the advanced search function on the right-hand side of the screen. Once you find the course you need, you may view the schedule (if applicable) by clicking on the View Schedule button. The availability of seats will be indicated.

Do I have to prearrange payment before I can register for a course?

Billing requirements imposed by Unify will be presented to you during the registration process and can differ from country to country due to local laws and taxes.

Please follow your company procedures to ensure your tuition will be paid. Unify employees should gain approval from their management prior to enrolling in any training.

How do I know the tuition fee of the class I want to attend?

Tuition fees can be found in each course description. Please note: these are catalog prices only. Your contract with Unify may entitle you to a discount price which will be reflected as soon as you log in to the Academy website.

How do I enroll in a course?
  • You must first locate the course you would like to enroll in. One way to locate a course is to use the course catalog menu to the left. There you will be able to view courses by product category, product name or learning option. Alternatively you can search the course catalog entering your own search criteria on the basic or advanced search on the right-hand side of the website.
  • Once you have located the appropriate course, click the View Schedule link (for instructor-led training) or the Order link (for self-paced training). If you clicked the Order link, skip the next step.
  • If there are classes available, click the Register link.
  • Follow the instructions to complete the registration process.

FAQ Training Policies

Can Unify change or cancel classes?

Unify reserves the right to change or cancel classes.

In such cases that a class must be cancelled or changed, every effort will be made to contact the students via the telephone number or email information provided to us during registration.

Unify does not recommend purchasing non-refundable airline tickets or hotel reservations. Unify is not responsible for any associated cancellation charges.

This can differ from country to country due to local laws and taxes.

What is the dress code for classroom training?

The dress code for students is business casual which is defined as casual wear such as slacks, sweaters and jackets.

Leisure or recreational attire, such as overalls, running suits, or shorts of any kind are not appropriate.

Clothing should be orderly, clean and in good repair. Outer wear must not carry logos, advertisements, or personal or political statements.

Shirts with collars (no T-shirts or tank tops) are required. For safety reasons, please wear closed shoes (no sandals).

What is Unify cancellation policy?

No cancellation charges will be applied if the Unify Academy receives the written cancellation notice by the customer no later than 28 calendar days prior to the start of the training.

If the notice of cancellation is received any later, 50% of the course fee will be charged. If notice of cancellation is received less than 14 calendar days prior to the start of the event, participants fail to attend, or attendance is terminated prematurely, the course fee will be invoiced in full.

This can differ from country to country due to local laws and taxes.

Who can enroll in the training offered by the Academy?

We provide training for:

  • Employees and customers of Unify and its partners
  • Employees, customers and partners of Enterasys
  • New customers not listed on the embargo list

E-learning FAQ

Which courses are delivered as web-based training?

You can find a complete list of all web-based training courses by choosing "Web-Based Training" from the drop-down list at the advanced search.

When should I use web-based training?

When the content is fairly stable and frequent delivery or review is needed. It is not recommended to use a WBT when a live demo is required or when the content undergoes frequent changes.

How much time should be spent narrating each Web-based Training slide?

How much time should be spent narrating each Web-based Training slide?

What are the recommended font sizes in PowerPoint for a Web-based Training?

Headings should be at least 32 point; body text should be 20-30 point; footer text should be 14-18 point.

When is it appropriate to use Web-based Training?

When the content is fairly stable and frequent delivery or review is needed. It is not recommended to use if a Live Demo is required or if the content undergoes frequent changes.


Where can I learn more about the LCP program?

Please visit the LCP page for more information:

In what amounts can I purchase LCP?

LCP can be purchased in increments of 1.

Can I also purchase larger amounts of LCP?

You can purchase any amount of LCP you like.

How much does a training course cost in LCP?

The value of a training course in LCP will be shown directly below the price in Euro or Dollar.

Which training courses can I pay with LCP?

As long as a course displays the LCP cost, it can be paid with LCP.

When do I see the LCP information link in my profile?

The LCP information in your profile is visible as soon as you have received LCP for the first time. The LCP information link gives you an overview of your LCP purchases, redemptions and transfers.

Can I buy LCP with LCP?

No, the purchase of LCP with LCP is not allowed.

When can I use my LCP for the first time?

You can use your LCP immediately after the acquisition or transfer and our credit check.

How long are the LCP valid?

The LCP validity is dependent on regional / country specific offers. Please check your local policies on our website or get in touch with your local contact person.

In which countries do I get LCP and where can I use it?

The LCP solution is available in Germany, Austria and the United States.


Training Partner FAQ

What does a Training Partner status requires?

A Unify Training Partner status requires completion of the Training Partner Agreement, qualification and certification of specified named trainers referring to the Unify product lines.

Will the Partner receive a certified Training Partner certificate from the Unify Academy?

Yes, as soon as all requested steps are fulfilled.

How the Training Partner obtain the student training material and what's the lead time?

It is important to receive your order for courses and participants at least 5 days before the course should begin.

Please send us an email to

All participants need an e-mail address to receive the electronic documentation - three working days before the course starts. The trainer receives a special Trainer documentation at the same time.

How the Training Partner obtain training certificates for students?

At the last day of the course every participant receives an online questionnaire. As soon as the participant has completed the questionnaire he will receive his personal certificate.


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