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OpenScape Contact Center Enterprise

Curriculum Paths and Courses

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  • Number

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  • Type

_OpenScape Contact Center Administration - North America OSCCV8V7 #
Curriculum Path
Shows the full curriculum for each product or solution
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_OpenScape Contact Center for Service - North America OSCC-SVC #
Curriculum Path
Shows the full curriculum for each product or solution
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Curriculum OpenScape Contact Center CUROCC_SE_E #
Curriculum Path
Shows the full curriculum for each product or solution
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Unify Implementation & Support Expert OpenScape Contact Center CUR_CERT_450_E #
Curriculum Path
Shows the full curriculum for each product or solution
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Unify Technical Sales Expert OpenScape Contact Center CUR_CERT_420_E #
Curriculum Path
Shows the full curriculum for each product or solution
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Unify Technical Sales Expert OpenScape Contact Center CUR_OCC_CONS_E #
Curriculum Path
Shows the full curriculum for each product or solution
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Automatic Call Distribution in OpenScape 4000, ACD Principles OS4ACD1SCS  
Classroom training
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Market introduction OpenScape Concierge V4R0 for Solution Architects (formerly Pre-Sales and Technical Sales) OCEV4R0MVC  
Online-Session
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Market Introduction OpenScape Contact Center V10R0 for Solution Architects (formerly Pre-Sales and Technical Sales) OCCV100MVC  
Online-Session
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OpenScape 4000 Call Center Administration OS4ACDADM  
Web-based training - Online training software
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OpenScape Concierge V4 R0 - Update Training for Service OCEV4R0UDS  
Web-based training - Online training software
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OpenScape Concierge V4 R0 - Update Training for Solution Architects OCEV4R0UDC  
Web-based training - Online training software
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OpenScape Contact Center Administrations Course OCCADMISCU  
Classroom training
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OpenScape Contact Center Advanced Service Course OCCENAVSCS  
Classroom training
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OpenScape Contact Center Basic Service Course OCCENBASCS  
Classroom training
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OpenScape Contact Center Basics for Pre-Sales and Consulting OCCBAS1SVC  
Online-Session
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OpenScape Contact Center COM Control SDK OCCSDK1SVP  
Online-Session
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OpenScape Contact Center Enterprise for Solution Architects OCCENTPSVC  
Online-Session
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OpenScape Contact Center Enterprise High Availability for service OCCENHASCS  
Classroom training
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OpenScape Contact Center Extensions V3R1 delta course OCEV3R1UDV  
Web-based training - Online training software
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OpenScape Contact Center Manager Administration OCCADMIN  
Online-Session
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OpenScape Contact Center Networking for Service OCCENNESCS  
Classroom training
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OpenScape Contact Center Reporting OCCENRESCS  
Classroom training
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OpenScape Contact Center Reports OCCREPORTS  
Online-Session
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OpenScape Contact Center Social Media Integration OCCSMINSCS  
Classroom training
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OpenScape Contact Center update course V9R0 for Service OCCV9R0UCS  
Classroom training
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OpenScape Contact Center V10 R0 - Update Training for Solution Architects OCCV100UDC  
Web-based training - Online training software
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OpenScape Contact Center V10R0 Update for Service OCCV100UCS  
Classroom training
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OpenScape Contact Center V8 E-mail and Web Collaboration OCCV8EWC  
Web-based training - Online training software
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OpenScape Contact Center V8 Manager OCCV8MAN  
Online-Session
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OpenScape Contact Center V8 Reports OCCV8REP  
Online-Session
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OpenScape Contact Center V9 R0 SP1 OCC9001SDS  
Web-based training - Online training software
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OpenScape Contact Center V9 R1 - Update Training for Consulting OCCV9R1UDC  
Web-based training - Online training software
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OpenScape Contact Center V9 R1 Update Training for Service OCCV9R1UDS  
Web-based training - Online training software
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OpenScape Contact Center V9 R2 Feature Pack 2 for Service OCC92F2UDS  
Web-based training - Online training software
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OpenScape Contact Center V9 R2 for Service OCCV9R2UDS  
Web-based training - Online training software
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OpenScape Contact Center V9 R2 for Solution Architects (formerly Pre-Sales and Technical Sales) OCCV9R2UDC  
Web-based training - Online training software
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OpenScape Contact Center V9 R3 Update Training for Service OCCV9R3UDS  
Web-based training - Online training software
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OpenScape Contact Center V9 R3 Update Training for Solution Architects OCCV9R3UDC  
Web-based training - Online training software
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Pearson VUE Exam - Unify Certified Implementation and Support Expert OpenScape Contact Center STI-450  
Online assessment - qualification test that can be stored online
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Unify Certified Technical Sales Expert OpenScape Contact Center STI-420  
Online assessment - qualification test that can be stored online
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Webinar OpenScape Contact Center V9R0 for Pre-Sales and Consulting OCCV9R0UVC  
Online-Session
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Certification Program

 

Web-based training