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Mitel OpenScape Contact Center V11 R1 Fix Release 5 - 11 � Update Training for Service (OCC1115UDS)

Brief Description

We discuss the Late Features that were introduced in Mitel OpenScape Contact Center V11 R1 with the Fix Releases 5 to 10. These so-called Late Features cover productivity enhancements in the Agent Portal Web and for Supervisors, support for additional languages, security updates and interface enhancements to improve the integration capabilities of Mitel OpenScape Contact Center.

The course is available in the following languages

Mitel OpenScape Contact Center V11 R1 Fix Release 5 - 11 � Update Training f�r Service	Please login to display your price $ 0.00 LCP 0
Mitel OpenScape Contact Center V11 R1 Fix Release 5 - 11 � Update Training for Service	Please login to display your price $ 0.00 LCP 0

Description

Supporting Dutch language in Agent Portal Web
Supporting Catalan language in Agent Portal Web and as Voice Portal Nuance language
Extending the OSCC callback validity period
Supporting of Whisper Coach for Supervisors
Exchange Calendar integration for Agent Portal Web
SMTP without OAuth (only IMAP)
Enabling the COM SDK to work with OAuth2.0 and email multiple accounts
NG911 REST SDK - Calls in Queue Event Reporting
REST SDK - add new command GetRoutingState and CallIds to new command GetQueueData
Mitel OpenScape Contact Media Service - Custom Tomcat port
Updating OpenSSL for version 3.0.0 or newer for OSCC applications
Closing Security vulnerability: curl / libcurl