Unify OpenScape Contact Center V11 R0 - Update Training for Service (OCCV110UDS)

Brief Description

Unify OpenScape Contact Center V11 R0 is a new major version of Unify OpenScape Contact Center, which is not only the successor to Unify OpenScape Contact Center V10 R4, but also the successor to the Unify OpenScape Campaign Director product line. Upgrading from previous versions of Unify OpenScape Contact Center to Unify OpenScape Contact Center V11 is straightforward. The main new features are support for OAuth authentication for logging into Office 365, which replaces basic authentication and changes to enable users to log off properly from Agent Portal Web and the use of the latest openSUSE Leap 15.3 operating system on the Unify OpenScape Contact Media Service Server.Further innovation in the Contact Media Service (CMS) includes a completely new component - the outbound dialer, that can also be used independently and which also succeeds the Unify OpenScape Campaign Director. This outbound dialer was implemented via the CMS and offers extensive options for designing, executing and monitoring outbound campaigns. The CMS Voice Portal has also been enhanced to support additional languages and improvements in the Application builder. The reporting tool Unify OpenScape Contact Center Analytics has been expanded accordingly to offer special reports on outbound campaigns in addition to its previous features.