back

Atos Unify OpenScape Contact Center Enterprise for Solution Architects (OCCENTPSVC)

Brief Description

This course is the advanced part of Solution Architect training for Atos Unify OpenScape Contact Center. The participant learns about the concepts, applications, implementation and integration capabilities of Atos Unify OpenScape Contact Center Enterprise, including skill-based routing, multimedia, social media, and AI integration.

Waiting List

Currently no dates are available.

You can add yourself to the waiting list.

Add to Waiting List

Prices

Description

Overview and repetition of the basic concepts of Atos Unify OpenScape Contact Center
Features of Atos Unify OpenScape Contact Center Enterprise
Skill Based Multimedia Routing (Voice, Callback, Email, Chat, OpenMedia)
Integration with Atos Unify OpenScape 4000 and Atos Unify OpenScape Voice
Outbound and WebChat Routing
OpenMedia and Chatbot
High Availability and Central Reporting Server
Multitenancy and Redundancy
Call Director and Contact Media Service
Overview of integration interfaces and Professional Services
Implementation framework for Atos Unify OpenScape Contact Center Enterprise
Marketing structure Atos Unify OpenScape Contact Center Enterprise
Practical exercise for Routing configuration

Objectives

knows the concepts, applications and integration possibilities of Atos Unify OpenScape Contact Center Enterprise Version
knows the features of the solution and its connection with Atos Unify OpenScape 4000 and Atos Unify OpenScape Voice
is familiar with Skill Based Multimedia Routing and can configure simple Routing Strategies for mediatype voice
knows the implementation framework for Atos Unify OpenScape Contact Center (OSCC) Enterprise