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Atos Unify OpenScape Contact Center Enterprise for Solution Architects (OCCENTPSVC)

Brief Description

This course is the advanced part of Solution Architect training for Atos Unify OpenScape Contact Center. The participant learns about the concepts, applications, implementation and integration capabilities of Atos Unify OpenScape Contact Center Enterprise, including skill-based routing, multimedia, social media, and AI integration.

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Description

  • Overview and repetition of the basic concepts of Atos Unify OpenScape Contact Center
  • Features of Atos Unify OpenScape Contact Center Enterprise
  • Skill Based Multimedia Routing (Voice, Callback, Email, Chat, OpenMedia)
  • Integration with Atos Unify OpenScape 4000 and Atos Unify OpenScape Voice
  • Outbound and WebChat Routing
  • OpenMedia and Chatbot
  • High Availability and Central Reporting Server
  • Multitenancy and Redundancy
  • Call Director and Contact Media Service
  • Overview of integration interfaces and Professional Services
  • Implementation framework for Atos Unify OpenScape Contact Center Enterprise
  • Marketing structure Atos Unify OpenScape Contact Center Enterprise
  • Practical exercise for Routing configuration

Objectives

  • knows the concepts, applications and integration possibilities of Atos Unify OpenScape Contact Center Enterprise Version
  • knows the features of the solution and its connection with Atos Unify OpenScape 4000 and Atos Unify OpenScape Voice
  • is familiar with Skill Based Multimedia Routing and can configure simple Routing Strategies for mediatype voice
  • knows the implementation framework for Atos Unify OpenScape Contact Center (OSCC) Enterprise

Prerequisites

  • Participation of the course module Atos Unify OpenScape Contact Center Basics for Solution Architects (OCCBAS1SVC) and its prerequisites

Notice

  • This course (2 days or 4x3h SVU) is a follow up module of the course Atos Unify OpenScape Contact Center Basics for Consulting.

Service

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Target Group

  • Solution Architects

Duration

  • 2.00 days



 

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