Mitel OpenScape Contact Center Remote- and Home Office Worker Configuration (OCCHOMESDS)
Brief Description
This Web Based Training module provides some advice on how to quickly move a contact center workforce to remote work, information about remote worker setup choices in Mitel OpenScape Contact Center and how to enable selected options. The Mitel OpenScape Contact Center Remote- and Home Office Worker is a training module for service personnel and solution architects which are already familiar with Mitel OpenScape Contact Center.
The course is available in the following languages
| Mitel OpenScape Contact Center Remote- and Home Office Worker Configuration |
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Description
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Considerations to move Contact Center to remote work force
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What is the Remote Worker in Mitel OpenScape Contact Center
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The Mitel OpenScape Contact Center Remote Worker environment
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Remote Worker Agent - Configuration Requirements
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Remote Worker Supervisor or Manager - Configuration Requirements
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Network Design for OpenScape Contact Center Remote Workers
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Commercial Handling of Remote Worker Concepts
Objectives
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The participant becomes familiar with the following Remote Worker related topics:
- Considerations to move Contact Center to remote work force
- What is the Remote Worker¯ in Mitel OpenScape Contact Center
- The Mitel OpenScape Contact Center Remote Worker environment
- Remote Worker Agent - Configuration Requirements
- Remote Worker Supervisor or Manager - Configuration Requirements
- Network Design for Mitel OpenScape Contact Center Remote Workers
- Commercial Handling of Remote Worker Concepts
Prerequisites
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Expert knowledge of Mitel OpenScape Contact Center at minimum V9 R3 level:
- From either Basic and Advanced service training (OCCENBASCS and OCCENAVSCS)
- Or from the various update classes and webinars for OSCC V9 or V10
Notice
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Web Based Training:
- For participation and booking a myTraining-Account is required
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System requirements:
- PC with sound card and stereo headset / speaker is required
- Screen resolution at least 1280*1024
- Windows 7 or higher
- Browser: Chrome, Firefox, Internet Explorer 9 or higher, Safari
- Javascript has to be activated
Service
You have questions about this course? We would like to help you.
Target Group
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OpenScape Contact Center technicians and Solution Architects.
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