Unify OpenScape Contact Center Networking for Service (OCCENNESCS)

Brief Description

Networked contact center with Unify OpenScape Contact Center is a course for application specialists. The objectives are among others configuration of Unify OpenScape Contact Center for networked contact centers, scheduling historical reports from a Central Report Server and monitoring the network traffic and the status of the individual sites using the Uninfy OpenScape Contact Center Manager application. After completing this course, the participant is able to install and maintain a Central Report Server, to schedule net wide reports and to monitor the network traffic and the status of the individual sites using the Unify OpenScape Contact Center Manager application.