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OpenScape Contact Center Networking for Service (OCCENNESCS)

Brief Description

Networked contact center with OpenScape Contact Center is a course for application specialists. The objectives are among others configuration of OpenScape Contact Center for networked contact centers, scheduling historical reports from a Central Report Server and monitoring the network traffic and the status of the individual sites using the OpenScape Contact Center Manager application. After completing this course, the participant is able to install and maintain a Central Report Server, to schedule net wide reports and to monitor the network traffic and the status of the individual sites using the OpenScape Contact Center Manager application.

Description

  • Configuration of OpenScape Contact Center for networked contact centers
  • Installation and maintenance of a Central Report Server
  • Scheduling historical reports from a Central Report Server
  • Monitoring the network traffic and the status of the individual sites using the OpenScape Contact Center Manager application

Objectives

  • The participant is able to:
  • Configure OpenScape Contact Center for networked call centers
  • Install and maintain a Central Report Server
  • Schedule net wide reports using the OpenScape Contact Center Manager application
  • Monitor the network traffic using the OpenScape Contact Center Manager application

Prerequisites

  • Installation and configuration of OpenScape Contact Center as covered by the courses OpenScape Contact Center Basic Service (OCCENBASCS) and OpenScape Contact Center Extended Service (OCCENAVSCS).

Service

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Target Group

  • Application specialists

Duration

  • 3.00 days



 

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Web-based training