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Atos Unify OpenScape Contact Center Dialer V11 - Update Training for Service and Solution Architects (OCCV11DUDS)

Brief Description

In OpenScape Contact Center V11, the OpenScape Contact Media Service has been expanded to include an outbound dialer component and the corresponding elements of its administrative processing. Further improvements have been implemented in the Contact Media Service to support call processing in the context of out-dialing campaigns, such as the definition of VoiceXML, interfaces from OpenScape Contact Center, connectivity via REST SDK with OpenScape Contact Center and an internal interface to the CMS Voice Portal. The campaign call can be processed in two modes, either (i) with OpenScape Contact Center integration or (ii) under the master control of a CMS Voice Portal IVR, with the latter providing access to the great variety of all Application Builder features such as TTS, ASR and integration features that include a second way of interacting with OpenScape Contact Center. The reporting for the dialer activities is provided by OpenScape Contact Center Analytics.

The course is available in the following languages

Atos Unify OpenScape Contact Center Dialer V11 - Updatetraining für Service und Solution Architects
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Atos Unify OpenScape Contact Center Dialer V11 - Update Training for Service and Solution Architects
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€ 0.00
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Description

  • Dialer Users and Groups
  • Dialer Campaigns and Leads
  • Handling Dialer Calls in OSCC mode
  • Handling Dialer Calls in IVR Mode
  • Interface for using remote IVR Systems
  • Configuring VoiceXML servers for Open Scape Contact Center
  • Campaign Reporting

Objectives

  • The participant can create outbound campaigns, upload leads for campaigns and start campaigns. Depending on the mode of the campaign, the subscriber can configure the handling of campaign calls in OpenScape Contact Center or in the Voice Portal IVR and handle all the interfaces required for this.The user knows the report options in OpenScape Contact Center Analytics.

Prerequisites

  • Expert knowledge OpenScape Contact Center. Useful: Knowledge of the OpenScape Contact Center Campaign Director.

Notice

  • Web Based Training:
  • For participation and booking a myTraining-Account is required.
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher
  • Browser: Chrome, Firefox, Internet Explorer 9 or higher, Safari
  • Javascript has to be activated

Service

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Target Group

  • Service and Solution Architects
  • Partner technicians
  • Unify GO employees
  • System integrators who will work with the outbound dialer

Duration

  • 77.00 minutes

Curricula

This course is related to the following curricula:




 

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Web-based training