Atos Unify OpenScape Contact Center Enterprise High Availability for service (OCCENHASCS)

Brief Description

This course deals with the feature Atos Unify OpenScape Contact Center High Availability (Warm Standby) from a service perspective. In this course we configure a Windows Failover Cluster with File Share Quorum for an Atos Unify OpenScape Contact Center High Availabilty Installation. In this framework we install and configure Atos Unify OpenScape Contact Center server as Cluster application with database and wave file replication between the primary and the backup server. In a subsequent step we upgrade this installation to integrate a Central Reporting server which provides consolidated historical reports for both nodes of the cluster. In addition we discuss particular DR scenarios for Atos Unify OpenScape 4000 and various maintenance aspects of a High Availability deployment.