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OpenScape Contact Center Enterprise High Availability for service (OCCENHASCS)

Brief Description

This course deals with the feature OpenScape Contact Center High Availability (Warm Standby) from a service perspective. In this course we configure a Windows Failover Cluster with File Share Quorum for an OpenScape Contact Center High Availabilty Installation. In this framework we install and configure OpenScape Contact Center server as Cluster application with database and wave file replication between the primary and the backup server. In a subsequent step we upgrade this installation to integrate a Central Reporting server which provides consolidated historical reports for both nodes of the cluster. In addition we discuss particular DR scenarios for OpenScape 4000 and various maintenance aspects of a High Availability deployment.

Dates and Details

Date Location Price Guarant. Event Lang. Seats avail. Cart
Mar 3, 2020 - Mar 6, 2020 DEU  München 
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$ 2,733.70
LCP 50
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Sep 29, 2020 - Oct 2, 2020 DEU  München 
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$ 2,733.70
LCP 50
Event is not guaranteed
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Description

  • Concepts and Features of OpenScape Contact Center High Availability
  • Configure a Windows Failover cluster with File Share Quorum for an OpenScape Contact Center High Availabilty Installation
  • Install OpenScape Contact Center for High Availability
  • Configure OpenScape Contact Center as Cluster Application
  • Configure and Remove Standard Replication
  • Configure DFS Replication for wave files
  • Basic configuration of OpenScape Contact Center in case of High Availability
  • Understand failover scenarios
  • Configure and Remove Replication for Central Reporting
  • Patching an OpenScape Contact Center High availability installation
  • Maintaining Informix database replication
  • Other Maintenance aspects of high availability
  • Particular Disaster Recovery Scenarios for OpenScape 4000

Objectives

  • The participant is able to understand and / or work with:
  • Concepts and Features of OpenScape Contact Center High Availability
  • Configure a Windows Failover cluster with File Share Quorum for an OpenScape Contact Center High Availability Installation
  • Install OpenScape Contact Center for High Availability
  • Configure OpenScape Contact Center as Cluster Application
  • Configure and Remove Standard Replication
  • Configure DFS Replication for wave files
  • Basic configuration of OpenScape Contact Center in case of High Availability
  • Understand Failover scenarios
  • Configure and Remove Replication for Central Reporting
  • Patching an OpenScape Contact Center High availability installation
  • Maintaining Informix database replication
  • Other Maintenance aspects of high availability
  • Particular Disaster Recovery Scenarios for OpenScape 4000

Prerequisites

  • Expert knowledge of
  • Windows 2008 R2 / 2012 / 2012 R2 Server
  • OpenScape Contact Center, e.g. from courses OCCENBASCS and OCCENAVSCS

Service

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Target Group

  • Application Specialists

Duration

  • 4.00 days

Curricula

This course is related to the following curricula:




 

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