Mitel OpenScape Contact Center Enterprise High Availability for service (OCCENHASCS)

Brief Description

This course deals with the feature Mitel OpenScape Contact Center High Availability (Warm Standby) from a service perspective. In this course we configure a Windows Failover Cluster with File Share Quorum for an Mitel OpenScape Contact Center High Availabilty Installation. In this framework we install and configure Mitel OpenScape Contact Center server as Cluster application with database and wave file replication between the primary and the backup server. In a subsequent step we upgrade this installation to integrate a Central Reporting server which provides consolidated historical reports for both nodes of the cluster. In addition we discuss particular DR scenarios for Mitel OpenScape 4000 and various maintenance aspects of a High Availability deployment.