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Atos Unify OpenScape Contact Center V10 R2 - Update Training for Service (OCCV102UDS)

Brief Description

OpenScape Contact Center V10 R2 is a Minor Release that introduces a Integrated Phone as WebRTC App in the Agent Portal Web Application. The WebRTC integration becomes realized by the latest verion of the Contact Medi Service (CMS) server. On top of that HAProxy servers become officially supported to organize load balancing and redundancy in OpenSccape Contact Center deployments on a network level. With these new features and network deployment techniques the arey of operation for OpenScpe Contact Center becomes substantially extended, especially in case of Remote Workers. Later Fix Releases of OpenScape Contact Center V10 R2 will even eypand these capabilities to Video call, screen sharing and introduce an ASR and TTS capable IVR that will also become realized via CMS.

The course is available in the following languages

Atos Unify OpenScape Contact Center V10 R2 - Update Training for Service
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Description

  • Scope of the Release V10 R2
  • Upgrade and Migration
  • CMS Update to version V10 R1
  • Integrated Phone of Agent Portal Web
  • HAProxy usage scenarios for OpenScape Contact Center
  • Installing openSUSE Leap 15.1 for an HAProxy server
  • Elements of HAProxy High Availability Deployment
  • Background knowledge: HAProxy Basics
  • Network Design of OpenScape Contact Center deployments

Objectives

  • Enabling participants in installing and supporting OpenScape Contact Center V10 R2.

Prerequisites

  • Expert knowledge of the previous version OpenScape Contact Center V10 R1
  • Windows 2016

Notice

  • Web Based Training:
  • For participation and booking a myTraining-Account is required
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher
  • Browser: Chrome, Firefox, Internet Explorer 9 or higher, Safari
  • Javascript has to be activated

Service

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Target Group

  • Partner technicians, Unify GO staff, System Integrators

Duration

  • 170.00 minutes



 

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