Atos Unify OpenScape Contact Center Reports (OCCREPORTS)
Brief Description
This instructor led webinar course contains Report Analysis information for OpenScape Contact Center V7, V8 and V9.
Description
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This instructor led webinar course will be delivered in 4 to 5 hour session for 2 consecutive days.
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This course is designed to provide an understanding of the Report Center in the OpenScape Contact Center V9 Manager application.
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This course will explain the benefits of the Reports as a tool to better manage the Contact Center and provide an explanation of the fields on the report templates.
Objectives
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At the completion of this course, the student will be able to complete the following tasks:
- Describe the effect of configuration changes on the OpenScape Contact Center.
- Define Terms associated with OpenScape Contact Center.
- Request Historical, Real-time, Cumulative and Activity Reports from OpenScape Contact Center Manager using report templates.
- Select data for Custom Reports using Manager Application of OpenScape Contact Center.
- Describe the data for managing a contact center that can be found on the OpenScape Contact Center
Prerequisites
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It is recommended but NOT required that the student have attended one of the following courses:
- HPPC70MAN -OpenScape Contact Center V7.0 R3 and HiPath ProCenter 7.0 Manager with Skills or Group Based Routing.
- OSCCADMIN - OpenScape Contact Center V7.0 R3 /V8 Manager -SVU or
- OCCADMIN - OpenScape Contact Center Manager Administration
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The student should also be familiar with their company Service Obectives and Routing Strategy and Queue Processing Workflows
Notice
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Prior to attending this instructor led webinar course you may be required to download and print the Student Guide.
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Students attending this course should have access to the OpenScape Contact Center V9 Manager Application for completing instructor guided exercises.
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This course applies to V7, V8 and V9 customers.
Service
You have questions about this course? We would like to help you.
Target Group
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This course is recommended for Contact Center Managers, Supervisors and OpenScape Contact Center Designers
Curricula
This course is related to the following curricula:
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