Unify OpenScape Contact Center V10 R1 Fix Release 2 - Update Training for Service and Consulting (OCC1012UDS)
Brief Description
This course is only for the late features of Unify OpenScape Contact Center V10 R1 that will now be released with the Fix Release 2 of this software.
The course is available in the following languages
| Unify OpenScape Contact Center V10 R1 Fix Release 2 - Update Training for Service and Consulting |
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Description
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Support for voice recorder
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Support for social media (WhatsApp)
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Email enhancements: (Show emails with attachment in report view; add attachment clip at top of email message; support for routing to "CC" recipients (private patch - PSR)
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Support bulk skill changes for agents (private patch - PSR)
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Audio notification: for chat and for callback
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Softcom Analytics enhancement with LoC V10 (LoC, Supervisor Lite, Wallboards)
Objectives
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Enabling participants in installing and supporting Unify OpenScape Contact Center V10 R1 Fix Release 2.
Prerequisites
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Expert knowledge of the previous version Unify OpenScape Contact Center V10 R1
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Windows 2016
Notice
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Web Based Training:
- For participation and booking a myTraining-Account is required
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System requirements:
- PC with sound card and stereo headset / speaker is required
- Screen resolution at least 1280*1024
- Windows 7 or higher
- Browser: Chrome, Firefox, Internet Explorer 9 or higher, Safari
- Javascript has to be activated
Service
You have questions about this course? We would like to help you.
Target Group
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Partner technicians, Unify GO staff, System Integrators
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Consultants and/or Solution Architects
Curricula
This course is related to the following curricula:
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