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Mitel OpenScape Contact Center V11 R1 - Update Training for Service (OCCV111UDS)

Brief Description

Upgrading to the V11 R1 release of Mitel OpenScape Contact Center can be done from all relevant previous releases. The release itself introduces the features Recording on Demand and the telephony Hot Standby for the GEMMA NG911 + NG112 integration. These features are supplemented by the MS Teams Integration that has already been made available in advance in a late Fix Release (FR3) of V11 R0.

The course is available in the following languages

Mitel OpenScape Contact Center V11 R1 - Update Training for Service
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Description

  • Scope of the Release V11 R1
  • Installation and Upgrade
  • Technical Upgrade Concept
  • MS Teams Integration
  • Recording on Demand
  • GEMMA NG911 Integration

Objectives

  • Enabling participants in installing and supporting Mitel OpenScape Contact Center V11 R1.

Prerequisites

  • Expert knowledge of the previous version Mitel OpenScape Contact Center V11 R0.

Notice

  • General:
  • This web based training is only available in English language.
  • Web Based Training:
  • For participation and booking a myTraining-Account is required
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher
  • Browser: Chrome, Firefox, Internet Explorer 9 or higher, Safari
  • Javascript has to be activated

Service

You have questions about this course? We would like to help you.

Target Group

  • Partner technicians, Mitel GO staff, System Integrators

Duration

  • 71.00 minutes

Curricula

This course is related to the following curricula:




 

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