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Atos Unify OpenScape Contact Center V10 R1 - Update Training for Service (OCCV101UDS)

Brief Description

While still offering all traditional roll-out techniques, OpenScape Contact Center V10 expressively extends the deployment possibilities for OpenScape Contact Center agents through the use of Web RTC integration with Circuit, and for the first time provides the ability to holistically handle contacts of all media-types in a single application. Going in hand with this, also the sign in of OpenScape Contact Center agents is done with Circuit. For existing customers there are extensive migration options with which they can migrate to the new version from their systems dating back to version 7. Additional features which are provided by this release include but are not restricted to: Open Media Contact Handling with Agent Portal Web, Social Media Connector for Twitter, Oracle Java Policy Statement and Password Policy statement. This training discovers the technical details of these features and offers you to train their implementation in practical exercises.

The course is available in the following languages

Atos Unify OpenScape Contact Center V10 R1 - Update Training for Service
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Description

  • OSCC V10 R1 Release overview
  • New features introduced with V10 R1
  • New functions introduced with V10 R1
  • Modified or changed features and functions of V10 R1
  • New or changed serviceability functions

Objectives

  • Enabling participants in installing and supporting OpenScape Contact Center V10 R1.

Prerequisites

  • Expert knowledge of the previous version OpenScape Contact Center V10 R0
  • Windows 2016

Service

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Target Group

  • Partner technicians, Unify GO staff, System Integrators

Duration

  • 50.00 minutes



 

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Certification Program

 

Web-based training