Unify OpenScape Contact Center V10 Release 3 - Update Training for Service (OCCV103UDS)

Brief Description

Unify OpenScape Contact Center V10 R3 is a Minor Release that extends business continuity in terms of remote and distributed options for agent device selection by extending the existing integrated phone of the Agent-Portal-Web to the Unify OpenScape 4000 platform and ntroducing the first phase of an Agent-Portal-Web mobile app for Android and IOS, which offers elementary functions for processing voice contacts. In addition, the self-service and artificial intelligence capabilities of Unify OpenScape Contact Center are enhanced with the introduction of Speechbots, which are integrated with Google's AI services. Finally, the future-proof of the entire Unify OpenScape Contact Center solution rcomes continued with the support of Windows 2019 Server.

Note!
The course is being updated and at this time the student kit PDF file is the only deliverable for the course.
You received the download link for the student kit when you booked the WBT.
The Web Based Training and updated student kit will be made available upon release of the updated course.