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Atos Unify OpenScape Contact Center Social Media Integration (OCCSMINSCS)

Brief Description

Goal of this course is to learn everything about the social media features of Atos Unify OpenScape Contact Center. The participant will learn how to configure and maintain the feature set and the interface with the Facebook Twitter, and WhatsApp connector. In addition we will also train the virtual agents for Chatbot integration of Atos Unify OpenScape Contact Center. To get a deep knowledge, the participant will get the chance to go through course related practical exercises.

Dates and Details

Date Location Price Guarant. Event Lang. Seats avail. Cart
Nov 2, 2021 - Nov 4, 2021
09:00 - 17:00 W. Europe Standard Time (GMT+01:00)
DEU  Virtual Classroom  Online/SVU
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€ 1,770.00
LCP 36
Event is not guaranteed
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Description

  • Social media integration of Atos Unify OpenScape Contact Center
  • End to end setup of the Facebook connection
  • End to end setup of the Twitter connection
  • End to end setup of the WhatsApp connection
  • JSON interface
  • Setup of the virtual agent integration for Chatbot

Objectives

  • Social media integration of OSCC
  • End to end setup of the Facebook connection
  • End to end setup of the Twitter connection
  • JSON interface
  • Setup of the virtual agent integration for Chatbot

Prerequisites

  • OSCC V10 on an expert level
  • Understanding of JSON and XML data structures.
  • HTTPS encryption of Apache and Tomcat web servers.
  • Layers of a web server architecture (transport, application, data, core).

Notice

  • Social media Integration of Atos Unify OpenScape Contact Center with Facebook, Twitter, WhatsApp and JSON interface.
  • We train the end-to-end setup of this integration with Facebook, Twitter ans WhatsApp with practical exercise and discuss the capabilities of the JSON interface.
  • Please note that the WhatsApp integration will only be discussed, after it has been officially released.
  • In addition we train the setup of the virtual agents for Chatbot integration.

Service

You have questions about this course? We would like to help you.

Target Group

  • Technicians with programming or social media experience, system integrators, technical pre-sales engineers

Duration

  • 3.00 days

Curricula

This course is related to the following curricula:




 

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Certification Program

 

Web-based training