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OpenScape Contact Center Social Media Integration (OCCSMINSCS)

Brief Description

Goal of this course is to learn everything about the new social media features in relationship with OpenScape Contact Center. The participant will learn how to configure and maintain the featureset and the interface. To get a deep knowledge, the participant will get the chance to go through course related practical exercises.

Dates and Details

Date Location Price Guarant. Event Lang. Seats avail. Cart
May 18, 2020 - May 19, 2020 DEU  München 
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$ 1,300.71
LCP 24
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Jul 15, 2020 - Jul 16, 2020 DEU  München 
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$ 1,300.71
LCP 24
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Oct 14, 2020 - Oct 15, 2020 DEU  München 
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$ 1,300.71
LCP 24
Event is not guaranteed
#
# #

Description

  • Social media integration of OSCC
  • End to end setup of the Facebook connection
  • JSON interface

Objectives

  • Social media integration of OSCC
  • End to end setup of the Facebook connection
  • JSON interface

Prerequisites

  • OSCC V9 on an expert level
  • Understanding of JSON and XML data structures.
  • HTTPS encryption of Apache and Tomcat web servers.
  • Layers of a web server architecture (transport, application, data, core).

Notice

  • Social media Integration of OpenScape Contact Center with Facebook and JSON interface.
  • We train the end-to-end setup of this intgration with facebook with practical exercise and discuss the capabilities of the JSON interface.

Service

You have questions about this course? We would like to help you.

Target Group

  • Technicians with programming experience, system integrators, technical pre-sales engineers

Duration

  • 2.00 days



 

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Certification Program

 

Web-based training