Atos Unify OpenScape Contact Center Version 10 Release 4 - Update Training for Service (OCCV104UDS)

Brief Description

OpenScape Contact Center V10 R4 is a minor release, which continues, supplements and rounds off the topics of the previous V10 releases. Business continuity with regard to remote and distributed options for the selection of agent workstations is expanded again. This time through the mobile app “Agent-Portal-Lite” and through the “Agent-Portal-Web Desktop Application”, which enables classic properties of a Windows application to become merged with those of a modern, contemporary web application. The expanded option for providing a larger number of OpenMedia connectors serves to improve the use of social media integrations in a multi-tenancy environment. The Basic Voice Recording of the CMS will be extended to the Open Scape 4000 platform and is now available for all Unify enterprise communication platforms. In addition, the voice portal IVR, which is embedded in the CMS server, is expanded to include a built-in Nuance server and the provision of application builder scripts is simplified.