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Atos Unify OpenScape Contact Center V10 Release 3 - Update Training for Solution Architects (OCCV103UDC)

Brief Description

OpenScape Contact Center V10 R3 is a Minor Release that extends business continuity in terms of remote and distributed options for agent device selection by extending the existing integrated phone of the Agent-Portal-Web to the Open Scape 4000 platform and introducing the first phase of an Agent-Portal-Web mobile app for Android and IOS, which offers elementary functions for processing voice contacts. In addition, the self-service and artificial intelligence capabilities of OpenScape Contact Center are enhanced with the introduction of Speechbots, which are integrated with Google's AI services. Finally, the future-proof of the entire OpenScape Contact Center solution rcomes continued with the support of Windows 2019 Server.

Note!
The course is being updated and at this time the student kit PDF file is the only deliverable for the course.
You received the download link for the student kit when you booked the WBT.
The Web Based Training and updated student kit will be made available upon release of the updated course.

The course is available in the following languages

Atos Unify OpenScape Contact Center V10 Release 3 - Update Training for Solution Architects
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Description

  • Scope of the Release V10 R3
  • Spport for Windows 2019 Server
  • Istallation and Upgrade
  • Agent-Portal-Web Integrated Phone for OpenScape 4000
  • Agent Portal Web Mobile App (1st phase)
  • Speechbots

Objectives

  • Enabling participants in planning and supporting OpenScape Contact Center V10 R3.

Prerequisites

  • Expert knowledge of the previous version OpenScape Contact Center V10 R2
  • Windows 2019

Notice

  • Note!
  • The course is being updated and at this time the student kit PDF file is the only deliverable for the course.
    You received the download link for the student kit when you booked the WBT.
    The Web Based Training and updated student kit will be made available upon release of the updated course.

Service

You have questions about this course? We would like to help you.

Target Group

  • Solution Architects (formerly consultants, pre sales and technical sales)

Duration

  • 2.00 hours



 

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Web-based training