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Atos Unify OpenScape Concierge V4R2 - Update Training for Service (OCEV4R2UDS)

Brief Description

With version V4 R2, the Concierge software will be adapted to the new software versions of the accompanying products with regard to the support of MS-SQL-Server 2019 and OpenScape Contact Center V11. The MS Teams integration and the Concierge Internet Browser replacement improves Concierge user productivity. The support of the VMWare Storage API as well as the new Concierge Tools section in the SWS make work easier for the technicians in charge. System Management and Data Center adjustments as well as the new Time-Zone handling in Concierge Reports and encrypted access to Emails complete the scope of the release.

The course is available in the following languages

Atos Unify OpenScape Concierge V4R2 - Update Training for Service
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  • Updating the Concierge software to V4 R2
  • Support for MS-SQL-Server 2019
  • Concierge Tools Section on SWS
  • MS Teams Integration
  • Support for OpenScape Contact Center V11
  • Support for VMWare Storage API
  • System Management and Data Center Changes
  • Time Zone Handling in Concierge Reports
  • Concierge Email encryption
  • Concierge Internet Browser Replacement


  • The participant
  • Gets detailed knowledge about new features of Concierge V4 R2.
  • Is able to update a Concierge Installation to Concierge version V4 R2.
  • Is able to install the required software packages at the customer site and knows the new features and how to handle and configure those.


  • Knowledge of Atos Unify OpenScape Concierge V4 R1


  • Web Based Training:
  • For participation and booking a myTraining-Account is required
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher
  • Browser: Chrome, Firefox, Internet Explorer 9 or higher, Safari
  • Javascript has to be activated


You have questions about this course? We would like to help you.

Target Group

  • Consultants, Partner technicians, GO personal, System integrators.


  • 47.00 minutes


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Certification Program


Web-based training