Mitel OpenScape 4000 - Basic course for Service (OS4BAS1SCS)
Brief Description
Mitel OpenScape 4000 - Basic course for Service is a course for service technicians, internal service personnel and administrators. The objectives are among others to know functional units, connection diagrams, the Mitel OpenScape 4000 Assistant and an introduction of the Mitel OpenSCape 4000 Expert Access. After completing this course, the participant is among others able to administrate the Web based menu of the Mitel OpenScape 4000 Assistant and the Mitel OpenScape 4000 Expert Access (AMOs) and he is able to adminstrate customer specific features.
Dates and Details
| Date |
Location |
Price |
Guarant. Event |
Lang. |
Seats avail. |
Cart |
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Jul 14, 2025 - Jul 25, 2025
|
DEU
München
|
Please login to display your price
$ 6,538.20
LCP 120
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Jun 9, 2025 - Jun 13, 2025
|
GBR
Nottingham
|
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£ 5,044.68
|
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Jul 14, 2025 - Jul 18, 2025
|
GBR
Nottingham
|
Please login to display your price
£ 5,044.68
|
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Sep 8, 2025 - Sep 19, 2025
|
DEU
München
|
Please login to display your price
$ 6,538.20
LCP 120
|
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|
Oct 13, 2025 - Oct 24, 2025
09:00 - 16:00 South Africa Standard Time (GMT+02:00)
|
ZAF
Virtual University
Online/SVU
|
Please login to display your price
$ 6,538.20
|
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Nov 10, 2025 - Nov 21, 2025
|
DEU
München
|
Please login to display your price
$ 6,538.20
LCP 120
|
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Description
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Hardware
- New controll boards
- Peripheral Boards
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TDM Devices
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IP Devices and IP Attendant Consoles
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OS Endpoint Management (OSEM)
- Overview
- General infos
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Overview of the Feature
- Subscriber
- Attendant Console
- Net wide features
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WEB - GUI
- Introduction of the Mitel OpenScape 4000 Assistant
- User concept
- Configuration of stations (incl. IP phones)
- Administration of features
- Practical exercises
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Introduction Mitel OpenScape 4000 Expert Access (administration with AMOs)
- Administration of features
- Configuration of phones (incl. IP phones)
- Practical exercises
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Backup via Mitel OpenScape 4000 Assistant
- Introduction of the Backup/Restore concept
- Practical exercises
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Introduction Diagnosis Tools of the Mitel OpenScape 4000 Assistant
- Description of the tools
- Practical exercises
Objectives
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The participant is able to
- Name the hardware components of the Mitel OpenScape 4000 system
- List the main voice features
- Put into operation phones (analog, TDM and IP)
- Administrate the preconfigured Mitel OpenScape 4000 system with the Web - based menu Mitel OpenScape Assistant 4000
- Administrate the preconfigured Mitel OpenScape 4000 system with the Mitel OpenScape 4000 Expert Access (AMOs)
- Install customer specific features
- Use and adapt existing standards and derive new standards
- Save customer data
Prerequisites
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Windows 10 / 11
-
Basic principles of
- ISDN and or VOIP
- Telephony Basics
- Numbering concept (E.164)
Service
You have questions about this course? We would like to help you.
Target Group
-
Service technicians
-
Internal service personnel
-
Administrators
Curricula
This course is related to the following curricula:
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