back

Mitel OpenScape Business Contact Center (OBUCCADSCS)

Brief Description

The Mitel OpenScape Business Contact Center Course is a course for service personnel. The course contents include the explanation of the operating principles and features of the Contact Center in Mitel OpenScape Business. After completing the course the participants can configure customer requirements for Mitel OpenScape Business Contact Center to implement configurations and that take them into operation and explain the functionsto the customer.

Dates and Details

Date	Location	Price	Guarant. Event	Lang.	Seats avail.	Cart
Mar 25, 2025 - Mar 27, 2025	DEU M�nchen	Please login to display your price $ 2,002.32 LCP 36	Event is not guaranteed
Oct 7, 2025 - Oct 9, 2025	DEU M�nchen	Please login to display your price $ 2,002.32 LCP 36	Event is not guaranteed

Waiting List

Currently no dates are available.

You can add yourself to the waiting list.

Add to Waiting List

Prices

Description

Overview of the features of the contact center and its clients
Declaration of the operating principles of the Contact Centers
Configuration and usage of:
Mitel Open Scape Business Contact Center
myAgent / agent workplace
Contact Center Wallboard
myReports / reporting tool
Fax and E-Mail to Contact Center Queu
Exemplary description of the standard reports from myAgent and myReports
Practical exercises on the implementation of customer requirements in Mitel OpenScape Business Contact Center Configurations

Objectives

The participant is able to
startup and configure the features of the Mitel OpenScape Business Contact Center
configure extended Application features for the Contact Center
do extended configuration for the Contact Center
generate standard reports with my Agent or myReport Client
use the myAgent application

Prerequisites

Mandatory to get admission to this course for Mitel OpenScape Business technicans:
Mitel OpenScape Business Basic Course (OBUBASISCS)
Mitel OpenScape Business Unified Communication Suite (OBUUCSUSCS)

Notice

This training is not suitable for beginners. It is intended for Mitel OpenScape Business technicians. The fulfillment of course requirements is mandatory for successful course participation.

Service

You have questions about this course? We would like to help you.

Target Group

Service, Service-Partners, IT-Technicians, OpenScape Business Technicians

Duration

3.00 days

Curricula

This course is related to the following curricula:

Curriculum for Mitel OpenScape Business