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Unify OpenScape Business Contact Center (OBUCCADSCS)

Brief Description

The Unify OpenScape Business Contact Center Course is a course for service personnel. The course contents include the explanation of the operating principles and features of the Contact Center in Unify OpenScape Business. After completing the course the participants can configure customer requirements for Unify OpenScape Business Contact Center to implement configurations and that take them into operation and explain the functionsto the customer.

Dates and Details

Date	Location	Price	Guarant. Event	Lang.	Seats avail.	Cart
Jun 24, 2024 - Jun 26, 2024 10:00 - 16:30 FLE Daylight Time (GMT+03:00)	UKR Virtual University Online/SVU	Please login to display your price $ 1,951.92	Event is not guaranteed		Available seats: 11
Oct 8, 2024 - Oct 10, 2024	DEU M�nchen	Please login to display your price $ 1,951.92 LCP 36	Event is not guaranteed

Description

Overview of the features of the contact center and its clients
Declaration of the operating principles of the Contact Centers
Configuration and usage of:
Unify Open Scape Business Contact Center
myAgent / agent workplace
Contact Center Wallboard
myReports / reporting tool
Fax and E-Mail to Contact Center Queu
Exemplary description of the standard reports from myAgent and myReports
Practical exercises on the implementation of customer requirements in Unify OpenScape Business Contact Center Configurations

Objectives

The participant is able to
startup and configure the features of the Unify OpenScape Business Contact Center
configure extended Application features for the Contact Center
do extended configuration for the Contact Center
generate standard reports with my Agent or myReport Client
use the myAgent application

Prerequisites

Mandatory to get admission to this course for Unify OpenScape Business technicans:
Unify OpenScape Business Basic Course (OBUBASISCS)
Unify OpenScape Business Unified Communication suite (OBUUCSUSCS)

Notice

The prerequisites of the course are necessary for a successful course participation, please do the qualification-test in advance!
The acquired knowledge will be reviewed by a final test.