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Atos Unify OpenScape Business Contact Center (OBUCCADSCS)

Brief Description

The Atos Unify OpenScape Business Contact Center Course is a course for service personnel. The course contents include the explanation of the operating principles and features of the Contact Center in Atos Unify OpenScape Business. After completing the course the participants can configure customer requirements for Atos Unify OpenScape Business Contact Center to implement configurations and that take them into operation and explain the functionsto the customer.

Dates and Details

Date Location Price Guarant. Event Lang. Seats avail. Cart
Mar 29, 2021 - Mar 31, 2021 DEU  München 
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$ 2,065.73
LCP 34
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Oct 4, 2021 - Oct 6, 2021 DEU  München 
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$ 2,065.73
LCP 34
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Nov 15, 2021 - Nov 17, 2021 UKR  Kiev 
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$ 2,065.73
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Available seats: 12
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Description

  • Overview of the features of the contact center and its clients
  • Declaration of the operating principles of the Contact Centers
  • Configuration and usage of:
  • Atos Unify Open Scape Business Contact Center
  • myAgent / agent workplace
  • Contact Center Wallboard
  • myReports / reporting tool
  • Fax and E-Mail to Contact Center Queu
  • Exemplary description of the standard reports from myAgent and myReports
  • Practical exercises on the implementation of customer requirements in Atos Unify OpenScape Business Contact Center Configurations

Objectives

  • The participant is able to
  • startup and configure the features of the Atos Unify OpenScape Business Contact Center
  • configure extended Application features for the Contact Center
  • do extended configuration for the Contact Center
  • generate standard reports with my Agent or myReport Client
  • use the myAgent application

Prerequisites

  • Mandatory to get admission to this course for Atos Unify OpenScape Business technicans:
  • Atos Unify OpenScape Business Basic Course (OBUBASISCS)
  • Atos Unify OpenScape Business Unified Communication suite (OBUUCSUSCS)

Notice

  • The prerequisites of the course are necessary for a successful course participation, please do the qualification-test in advance!
  • The acquired knowledge will be reviewed by a final test.

Service

You have questions about this course? We would like to help you.

Target Group

  • Service, Service-Partners, IT-Technicians, OpenScape Business Technicians

Duration

  • 3.00 days

Curricula

This course is related to the following curricula:




 

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