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Mitel OpenScape Concierge (OCEBASISCS)

Brief Description

Concierge Standard Course for Service. This course first discusses the concepts and operation of OpenScape Concierge and then turns to configuring the SIP Trunk Routing for the Concierge Provider Service (CPS) in Mitel OpenScape 4000 or Mitel OpenScape Voice is required for Unfiy OpenScape Concierge connectivity. The installation of the Concierge Server is discussed and carried out practically. The basic configuration of the server using the System Management application is discussed and practiced before going into application configuration with the Concierge Data Center application and Concierge call handling. Another section teaches participants how to configure Contact Data Providers (CDPs) to fill the Electronic Directory (ETB) with data from the customer's environment. Further integrations with Mitel OpenScape Contact Center, presence providers (such as: Mitel OpenScape UC, Circuit, Skype-for-Business or Microsoft Teams) or calendar integration with Microsoft Exchange can be discussed as needed. Finally, the Operation and Maintenance chapter provides the knowledge needed to patch and save and restore.

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Description

Concepts of Mitel OpenScape Concierge
Telephony integration with Mitel OpenScape 4000 and Mitel OpenScape Voice
Installation of the Mitel OpenScape Concierge Server, with practical exercises
System configuration and operational monitoring with the Concierge System Management, with practical exercises
Application configuration with the Concierge Data Center, with practical exercises
Contact Data Provider and Electronic Telephone Book (ETB), with practical exercises
Functional overview of the concierge client application, with practical exercises
Operation and maintenance, with practical exercises

Objectives

Understand installation, administration, platform integration, operation, maintenance, and troubleshooting for Mitel OpenScape Concierge to provide technical service to customers.

Prerequisites

Windows 2019 Server
Mitel OpenScape Voice, OpenScape 4000
Mitel OpenScape Contact Center (optional)

Notice

Practical exercises are performed on a Mitel OpenScape Voice platform by default because immense effort to deploy a Mitel OpenScape 4000 platform is in most cases unreasonable. However, if you prefer to do your exercises on a Mitel OpenScape 4000 platform, please contact your training provider in advance.