Atos Unify OpenScape Concierge (OCEBASISCS)

Brief Description

Concierge Standard Course for Service. This course first discusses the concepts and operation of OpenScape Concierge and then turns to configuring the SIP Trunk Routing for the Concierge Provider Service (CPS) in OpenScape 4000 or OpenScape Voice is required for OpenScape Concierge connectivity. The installation of the Concierge Server is discussed and carried out practically. The basic configuration of the server using the System Management application is discussed and practiced before going into application configuration with the Concierge Data Center application and Concierge call handling. Another section teaches participants how to configure Contact Data Providers (CDPs) to fill the Electronic Directory (ETB) with data from the customer's environment. Further integrations with OpenScape Contact Center, presence providers (such as: OpenScape UC, Circuit, Skype-for-Business or Microsoft Teams) or calendar integration with Microsoft Exchange can be discussed as needed. Finally, the Operation and Maintenance chapter provides the knowledge needed to patch and save and restore.