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Atos Unify OpenScape business Trace and Logging (OBUTRACSVS)

Brief Description

The Trace Webinar is offered for those, who want to know more about troubleshooting methods for Atos Unify OpenScape Business. The course will cover practical use cases and the way how to take trace and log-files. Finally we discuss the process how to deliver trace data to the higher service organization.

Description

  • Technical part – product integrated option
  • Technical part – product related
  • Different use cases
  • Add-on tools
  • XTracer
  • Call Monitoring
  • Husim Phone Tester (HPT),
  • Wireshark …
  • Tracing and Monitoring overall
  • Tracing error related
  • Different tracing
  • Atos Unify OpenScape Business, Application Clients, Devices
  • Optional VMware
  • Process part

Objectives

  • The participant is able to:
  • Do enhanced troubleshooting.
  • Setup the particular trace according to the problem.
  • Use additional trace methods.
  • Escalate a problem in a correct manner.

Prerequisites

  • Very good knowledge with systems:
  • Atos Unify OpenScape Business X or
  • Atos Unify OpenScape Business S

Notice

  • The prerequisites of the course are necessary for successful course participation!

Service

You have questions about this course? We would like to help you.

Target Group

  • OpenScape Business Service technician, IT technician

Duration

  • 4.00 hours



 

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Certification Program

 

Web-based training