Mitel OpenScape UC Application basic course (OSABASISCS)
Brief Description
This course is intended to enable Service Personal, Partners and Self Maintainer, to install and configure the product Mitel OpenScape UC Application in a customer environment. The usage of the system and of each client will be shown in theoretical and practical sessions.
Description
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General Overview of the Mitel OpenScape Unified Communications
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Installation of SLES 12 for Mitel OpenScape Unified Communications in a Multi-Partition environment
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Installation of Mitel OpenScape Unified Communications as a Small Deployment
- Update and Data backup possibilities
- Basic configuration of Mitel OpenScape Unified Communications
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Installation and integration of the Openfire Server with a MySQL Database inclusive the features "Chat History" and "Presence Federation"
- Import of customer specific certificates in the Openfire Server
- Configuration of the Openfire "Server-to-Server" connection
- Configure Mitel OpenScape UC subscribers inclusive functional test at the Mitel OpenScape UC WebClient
- Usage of 3rd Party Chat Clients with the Openfire Server
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Configuration and features of the Mitel OpenScape UC MediaServers
- Connection to a SIP Service Provider via TCP and TLS
- Configuration of the Voice-, Speech- and Conference-Portals
- UC Conferences (Open/Moderated/MeetNow!/2-3 Conference/Scheduled)
- Import of customer specific announcements or the usage of Internet Radio stations for MusicOnHold
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LDAP integration
- Connection to one or more LDAP Server to search for address entries and for the caller identification
- Modification of the search filters
- Configure the usage of different LDAP Servers based on internal UC user groups.
- Set up of the Mitel OpenScape UC global address book search for multiple customers within one system
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Installation and usage of the Unify OpenScape UC DI - Tools
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Mitel OpenScape Xpressions (Voice only) installation/configuration and licensing
- Connection to a SMTP Server
- Import of customer specific certificates in Mitel OpenScape Xpressions
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Mitel OpenScape Xpressions integration in Unify OpenScape UC
- Configuration of the XPR - UC TTM connectivity with unsecured and secured mode
- XPR - UC Userdata syncronisation via data export/import
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Diagnoses and Troubleshooting
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Practical Extercises
Objectives
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The participant:
- knows the general concept of Mitel OpenScape Unified Communications,
- is able to install and configure the system as a "Small Deployment",
- is able to configure and explain the general and useful functions of Mitel OpenScape Unified Communications,
- is able to install and configure the OpenFire Server for instant messaging,
- is able to configure the general portals and functions of the Mitel OpenScape UC MediaServer,
- is able to install and configure the Mitel OpenScape Xpressions Voice only system.
Prerequisites
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General:
- Basics about Linux SLES 12
- LAN/WAN knowledge
- TCP/IP and QoS-knowledge
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For Unify OpenScape Voice:
- Course Mitel OpenScape Solution Advanced 1 (Voice) (SOLADV1SCS)
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For Mitel OpenScape 4000:
- WBT Mitel OpenScape 4000 - How to connect Mitel OpenScape UC for Service (OS4PRUCSDS)
Service
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Curricula
This course is related to the following curricula: