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OpenScape Contact Center V9 R2 Feature Pack 2 for Service (OCC92F2UDS)

Brief Description

This Fix Release introduces a set of new features that enhances the usability of OpenScape Contact Center. The features provided by this release, introduce modern components that point significantly towards the direction of more multi tenant and cloud-based deployment and automation by artificial intelligence (AI).

The course is available in the following languages

OpenScape Contact Center V9 R2 Feature Pack 2 for Service
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Description

  • Agent Portal Web - Phase 2
  • Web Content Accessibility Guideline 2.0 - Phase 2
  • Web Manager
  • SAMML2 Support for SSO
  • Virtual Agent
  • Dialogflow as AI Backend for NLP

Objectives

  • Activate participants to use OpenScape Contact Center V9 R2 Fix Release 2
  • Agent Portal Web - Phase 2
  • Web Content Accessibility Guideline 2.0 - Phase 2
  • Web Manager
  • SAMML2 (Security Assertion Markup Language) Support for SSO (Single Sign On)
  • Virtual Agent
  • Dialogflow as AI (Artificial Intelligence) Backend for NLP (Natural Language Processing)

Prerequisites

  • Expert knowledge of OpenScape Contact Center V9 R2

Notice

  • Web Based Training:
  • For participation and booking a myTraining-Account is required
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher: Internet Explorer 9 or higher
  • Possible alternative Browser: Firefox, Safari, Chrome
  • Javascript has to be activated

Service

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Target Group

  • Partner technicians, system architects, integrators and Unify GO staff

Duration

  • 95.00 minutes



 

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Certification Program

 

Web-based training