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OpenScape Contact Center V9 R3 Update Training for Service (OCCV9R3UDS)

Brief Description

OpenScape Contact Center continues to support cloud-based and self-service support requiring Chatbot, Natural Language Processing, Machine Learning and Artificial Intelligence in the V9 R3 Release. This version delivers some features for cloud deployment and improvements to support Windows 2016, Agent Portal Web Enhancements, CC / UC coexistence on the OpenScape 4000, Chatbot integration with multiple AI vendors and security enhancements.

The course is available in the following languages

OpenScape Contact Center V9 R3 Update Training for Service
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  • Release overview
  • Update system architecture
  • Support for Windows 2016
  • Installing OSCC Server V9 R3 under Windows 2016
  • Installing OSCC Application Server under Windows 2016
  • Failover Cluster set up under Windows 2016
  • UC / CC coexistence on OpenSscape 4000
  • Agent Portal Web enhancements (e-mail, LDAP, 360°)
  • Password security enhancements
  • Additional enhancements
  • Removing support for outdated CRM Products
  • Upgrade / Migration concept


  • Enabling participants in installing and supporting OpenScape Contact Center V9 R3.


  • Expert knowledge of the previous version OpenScape Contact Center V9 R2
  • Windows 2016


  • Web Based Training:
  • For participation and booking a myTraining-Account is required
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher: Internet Explorer 9 or higher
  • Possible alternative Browser: Firefox, Safari, Chrome
  • Javascript has to be activated


You have questions about this course? We would like to help you.

Target Group

  • Partner technicians, Unify GO staff, System Integrators


  • 126.00 minutes


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Web-based training