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OpenScape Enterprise Solution Update Workshop V9R0 to V9R4 for Service (OSE9094UWS)

Brief Description

This course is for service oriented engineers. One of the objectives is to present OpenScape Solution enhancements required for the 'Joint Interoperability Test Command' (JITC) certification process. Additionally, we refer to the new installation process, new Hardware, new Voicemail component on an OSB and consider minor changes/improvements of the solution set. The participant should be able to fulfill customer expectations relating to the V9R0 release.

Description

  • Important OpenScape Voice V8R1 'sprints' covered as well - e.g. Installation/Restore procedure
  • Introduction of the new OpenScape V9 (Eco) Solution enhancements:
  • OSV
  • VMWare installation method
  • New Hardware
  • New Operating System (SLES12)
  • JITC certification process
  • SIP enhancements for OSV
  • CMP enhancements
  • Trace Manager (TM)
  • Obfuscating log files
  • OpenScape SBC (OSS)
  • Very high capacity of SBC
  • SIP Connect enhancements
  • OpenScape Branch (OSB)
  • Local Voicemail
  • ACD mode behaviour
  • WEBCDC
  • What's new? - related to V9 Eco Solution

Objectives

  • The participant
  • Knows the new OpenScape Voice V9 (Eco) solution enhancements.
  • Is able to present and implement the new features to the customer.

Prerequisites

  • Adequate knowledge about the OpenScape Voice V8, OpenScape Branch V8, OpenScape SBC V8 and WebCDC - e.g.:
  • OpenScape Solution Administrator (SOLADM1SCS)
  • OpenScape Solution Administrator 2 (SOLADM2SCS)
  • OpenScape Branch for Service (OSBADV1SCS)
  • OpenScape Session Border Controller (SBCADV1SCS)
  • Web Based Customer Data Collection Tool (CDCZEHESDS and/or CDCWEB1UDS)

Service

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Target Group

  • Service Technician, Customer Administrator, Self Maintainer

Duration

  • 4.00 days



 

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