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OpenScape Concierge V4 R0 - Update Training for Service (OCEV4R0UDS)

Brief Description

This course is intended to Service technicians with knowledge of Concierge V3R1 and mainly covers the new features and functionalities of Version V4 compared to its predecessor.

The course is available in the following languages

OpenScape Concierge V4 R0 - Update Training for Service
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Description

  • Installation and Functionality of Concierge Version V4
  • New Features:
  • Support for Windows 2016
  • Support for IPv6
  • Server Installation under Windows 2016
  • System Management configuration
  • Data Center configuration
  • Support for CSTA Display field
  • CPS security enhancements
  • Support for Unify platforms and applications
  • Enhanced calendar support
  • Circuit integration
  • Skype for Business integration
  • Smart Software Update
  • Support for vStorage API

Objectives

  • The participant
  • Gets detailed knowledge about new features of Concierge V4
  • Is able to update a OSCC-E Installation from OSCC-E V3R1 to Concierge version V4
  • Is able to install the required software packages at the customer site and knows the new features and how to handle and configure those

Prerequisites

  • Knowledge of OpenScape Contact Center Extensions V3

Notice

  • Web Based Training:
  • For participation and booking a myTraining-Account is required
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher: Internet Explorer 9 or higher
  • Possible alternative Browser: Firefox, Safari, Chrome
  • Javascript has to be activated

Service

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Target Group

  • Partner technicians, GO personal, System integrators

Duration

  • 76.00 minutes

Curricula

This course is related to the following curricula:




 

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Certification Program

 

Web-based training