Atos Unify OpenScape Contact Center Remote- and Home Office Worker Configuration (OCCHOMESVS)
Brief Description
This training module provides some advice on how to quickly move a contact center workforce to remote work, information about remote worker setup choices in OpenScape Contact Center and how to enable selected options. The OpenScape Contact Center Remote- and Home Office Worker is a training module for service personnel and solution architects which are already familiar with OpenScape Contact Center.
Description
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Considerations to move Contact Center to remote work force
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What is the “Remote Worker” in OpenScape Contact Center
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The OpenScape Contact Center Remote Worker environment
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Remote Worker Agent - Configuration Requirements
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Remote Worker Supervisor or Manager - Configuration Requirements
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Network Design for OpenScape Contact Center Remote Workers
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Commercial Handling of Remote Worker Concepts
Objectives
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The participant becomes familiar with the following Remote Worker related topics:
- Considerations to move Contact Center to remote work force
- What is the “Remote Worker” in OpenScape Contact Center
- The OpenScape Contact Center Remote Worker environment
- Remote Worker Agent - Configuration Requirements
- Remote Worker Supervisor or Manager - Configuration Requirements
- Network Design for OpenScape Contact Center Remote Workers
- Commercial Handling of Remote Worker Concepts
Prerequisites
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Expert knowledge of OpenScape Contact Center at minimum V9 R3 level:
- From either Basic and Advanced service training (OCCENBASCS and OCCENAVSCS)
- Or from the various update classes and webinars for OSCC V9 or V10
Service
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Target Group
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OpenScape Contact Center technicians and Solution Architects.
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