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Atos Unify OpenScape Contact Center V10R1 Update for Service (OCCV101UCS)

Brief Description

Update course for Contact Center V10R0 to V10R1 FR2 with new features and functions. While still offering all traditional roll-out techniques, OpenScape Contact Center V10 expressively extends the deployment possibilities for OpenScape Contact Center agents through the use of Web RTC integration with Circuit, and for the first time provides the ability to holistically handle contacts of all mediatypes in a single application. Going in hand with this, also the sign in of OpenScape Contact Center agents is done with Circuit. For existing customers there are extensive migration options with which they can migrate to the new version from their systems dating back to version 7. Additional features which are provided by this release include but are not restricted to: Open Media Contact Handling with Agent Portal Web, Social Media Connector for Twitter, Oracle Java Policy Statement and Password Policy statement. This training decovers the technical details of these features and offers you to train their implementation in practical exercises. On top we introduce OpenScape Contact Center Analytics and wrap-up the SAML2 single sign, chatbot and CC/UC coexistence features. In addition, we present OpenScape Contact Center Analytics and summarize the SAML2 single sign-on and chatbot functions as well as the CC / UC coexistence features.


  • OSCC V10 R0 and V10 R1 Release overview
  • Updated system architecture
  • Installing OSCC Server V10 R0 under Windows 2016 and upgrade to V10 R1 FR2 with practical exercise
  • Installing CMS V10.
  • Installing and configuring the OSCC Application Server under Windows 2016, with practical exercise
  • Installing certificates for the OSCC Application Server, with practical exercise
  • Installing the OSCC OpenMedia Connector, with practical exercise
  • Configuration of a GTC of Circuit as ATC in the OS SBC
  • Configuring Sign-on with Circuit for Agent Portal Web, with practical exercise
  • Web RTC voice media integration in Agent Portal Web, with practical exercise
  • Technical Migration Concept
  • Social Media integration with Twitter, with practical exercise
  • Agent Portal Web enhancements (Open Media, CLIP, Agent-Agent Chat Email, Audio Notifications), with practical exercise
  • Basic Voice Recording with practical eercises.
  • Oracle Java Policy Changes
  • OpenScape Contact Center Analytics V10, with practical exercises
  • Password Policy Statements
  • Various Topics
  • Wrap-up of the features SAML2 single sign on, Chatbot and CC/UC coexistence


  • Update from V9 to the new features and functions of Version 10 R0 and V10 R1FR2 to be able to update, install and support OpenScape Contact Center V10 R0 and V10 R1 FR02.


  • Expert knowledge of the previous version OpenScape Contact Center V9 R3
  • Windows 2016


  • Practical exercises are performed by default on an OpenScape Voice platform, because immense effort for providing an OpenScape 4000 platform is in most cases unreasonable, or because for OpenScape Business the provision of HFA system telephones from cloud environments requires additional network configuration. In addition, it is not possible to learn all the features of OpenScape Contact Center on an OpenScape 4000 or OpenScape Business Platform. However, if you prefer to do your exercises on an OpenScape 4000 or OpenScape Business platform, please contact your training provider in advance.


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Target Group

  • Partner technicians, Unify GO staff, System Integrators


  • 3.00 days


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