Atos Unify OpenScape Contact Center V10R1 Update for Service (OCCV101UCS)

Brief Description

Update course for Contact Center V10R0 to V10R1 FR2 with new features and functions. While still offering all traditional roll-out techniques, OpenScape Contact Center V10 expressively extends the deployment possibilities for OpenScape Contact Center agents through the use of Web RTC integration with Circuit, and for the first time provides the ability to holistically handle contacts of all mediatypes in a single application. Going in hand with this, also the sign in of OpenScape Contact Center agents is done with Circuit. For existing customers there are extensive migration options with which they can migrate to the new version from their systems dating back to version 7. Additional features which are provided by this release include but are not restricted to: Open Media Contact Handling with Agent Portal Web, Social Media Connector for Twitter, Oracle Java Policy Statement and Password Policy statement. This training decovers the technical details of these features and offers you to train their implementation in practical exercises. On top we introduce OpenScape Contact Center Analytics and wrap-up the SAML2 single sign, chatbot and CC/UC coexistence features. In addition, we present OpenScape Contact Center Analytics and summarize the SAML2 single sign-on and chatbot functions as well as the CC / UC coexistence features.