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Unify Office Sales Professional - Module 11 - Addressing Key Customer Objections and Concerns (UOSPM11SDV)

Brief Description

This web-based training module will look at two different kinds of objections and the approaches to handling them. There are two main types of objections; latent and stated objections.


  • Learn the basic framework for effectively handling objections – regardless of objection.
  • Objections arise throughout the sales process as the customer learns more or when another stakeholder enters to the process.
  • Customers have access to a lot of misinformation from the Internet, friends, peers or other providers. This can bring about concerns that need to be addressed.


  • Users will become familiar with the following topics:
  • Effectively handle objections using a basic framework
  • Clarify an objection before trying to neutralize it using open ended questions
  • Manage key objections that are encountered at different phases of the sales cycle
  • Know when to ask Atos Unify for assistance


  • Unify Office Sales Professional - Module 1-11


  • Web Based Training:
  • For participation and booking a myTraining-Account is required
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher
  • Browser: Chrome, Firefox, Internet Explorer 9 or higher, Safari
  • Javascript has to be activated


You have questions about this course? We would like to help you.

Target Group

  • Atos Unify Partners and internal Sales and Ops teams.


  • 15.00 minutes


This course is related to the following curricula:


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