Unify Office Sales Professional - Module 11 - Addressing Key Customer Objections and Concerns (UOSPM11SDV)
Brief Description
This web-based training module will look at two different kinds of objections and the approaches to handling them. There are two main types of objections; latent and stated objections.
Description
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Learn the basic framework for effectively handling objections – regardless of objection.
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Objections arise throughout the sales process as the customer learns more or when another stakeholder enters to the process.
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Customers have access to a lot of misinformation from the Internet, friends, peers or other providers. This can bring about concerns that need to be addressed.
Objectives
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Users will become familiar with the following topics:
- Effectively handle objections using a basic framework
- Clarify an objection before trying to neutralize it using open ended questions
- Manage key objections that are encountered at different phases of the sales cycle
- Know when to ask Atos Unify for assistance
Prerequisites
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Unify Office Sales Professional - Module 1-11
Notice
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Web Based Training:
- For participation and booking a myTraining-Account is required
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System requirements:
- PC with sound card and stereo headset / speaker is required
- Screen resolution at least 1280*1024
- Windows 7 or higher
- Browser: Chrome, Firefox, Internet Explorer 9 or higher, Safari
- Javascript has to be activated
Service
You have questions about this course? We would like to help you.
Target Group
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Atos Unify Partners and internal Sales and Ops teams.
Curricula
This course is related to the following curricula: