Unify Office Sales Professional - Module 12 - Setting Up Customers for Long Term Success (UOSPM12SDV)
Brief Description
This web-based training module will look at two main customer components:
1. Setting expectations
2. Being thorough in explaining details
Remember, customer success is a direct result of the service level you deliver compared to what a customer was expecting to receive.
Description
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Set expectations early and correct misunderstandings as they come up.
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Customers don’t know what they don’t know, so educate and explain things thoroughly.
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Customers know that there will be challenges and not everything will run perfect. They just want a provider to be up-front with them.
Objectives
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Users will become familiar with the following topics:
- Identify customer expectations through discovery
- Recognize and address “unsaid” expectations
- Understand what’s needed to set up customers for success
- Understand the implementation process to ensure a smooth customer setup
Prerequisites
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Unify Office Sales Professional - Module 1-12
Notice
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Web Based Training:
- For participation and booking a myTraining-Account is required
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System requirements:
- PC with sound card and stereo headset / speaker is required
- Screen resolution at least 1280*1024
- Windows 7 or higher
- Browser: Chrome, Firefox, Internet Explorer 9 or higher, Safari
- Javascript has to be activated
Service
You have questions about this course? We would like to help you.
Target Group
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Atos Unify Partners and internal Sales and Ops teams.
Curricula
This course is related to the following curricula:
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