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OpenScape Concierge V4 R1 - Update Training for Service (OCEV4R1UDS)

Brief Description

This course is intended to Service technicians with knowledge of Concierge V4 and mainly covers the new features and functionalities of Version V4R1 compared to its predecessor.

The course is available in the following languages

OpenScape Concierge V4 R1 - Update Training for Service
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€ 0.00
LCP 0
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OpenScape Concierge V4 R1 - Update Training für Service
Please login to display your price
€ 0.00
LCP 0
# #

Description

  • Installation and Functionality of Concierge Version V4R1
  • New Features:
  • Support for Windows 2016
  • Support for IPv6
  • Server Installation under Windows 2016
  • System Management configuration
  • Data Center configuration
  • Support for CSTA Display field
  • CPS security enhancements
  • Support for Unify platforms and applications
  • Enhanced calendar support
  • Circuit integration
  • Skype for Business integration
  • Smart Software Update
  • Support for vStorage API

Objectives

  • The participant
  • Gets detailed knowledge about new features of Concierge V4R1
  • Is able to update a OSCC-E Installation from OSCC-E V4 to Concierge version V4R1
  • Is able to install the required software packages at the customer site and knows the new features and how to handle and configure those

Prerequisites

  • Knowledge of OpenScape Contact Center Extensions V4

Notice

  • Web Based Training:
  • For participation and booking a myTraining-Account is required
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher
  • Browser: Chrome, Firefox, Internet Explorer 9 or higher, Safari
  • Javascript has to be activated

Service

You have questions about this course? We would like to help you.

Target Group

  • Partner technicians, GO personal, System integrators

Duration

  • 15.00 minutes



 

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Certification Program

 

Web-based training