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Atos Unify OpenScape Business Trace and Logging (OBUTRACSDS)

Brief Description

The correct usage of "Tracing" the Atos Unify OpenScape Business Systems will covered by this Webinar. This Trace Webinar gives you an overview about the Trace and Monitoring components and also covers the correct usage of those for escalations.

The course is available in the following languages

Atos Unify OpenScape Business Trace und Logging
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€ 0.00
LCP 0
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Atos Unify OpenScape Business Trace and Logging
Please login to display your price
€ 0.00
LCP 0
# #

Description

  • Technical part – product integrated option
  • Technical part – product related
  • Different use cases
  • Add-on tools
  • Call Monitoring
  • Husim Phone Tester (jHPT)
  • Wireshark
  • DDC Tool
  • Tracing and Monitoring overall
  • Tracing error related
  • Different tracing
  • Atos Unify OpenScape Business, Application Clients, Devices
  • Process part
  • Partner Portal and Service Now

Objectives

  • The participant is able to:
  • Do enhanced troubleshooting.
  • Setup the particular trace according to the problem.
  • Use additional trace methods.
  • Escalate a problem in a correct manner.
  • Knows the requirements for ticket creation.

Prerequisites

  • Very good knowledge with systems:
  • Atos Unify OpenScape Business X
  • Atos Unify OpenScape Business S
  • Good knowledge with:
  • Windows
  • TCP/IP
  • Voice over IP

Notice

  • General:
  • The prerequisites of the course are necessary for successful course participation!
  • Web Based Training:
  • For participation and booking a myTraining-Account is required
  • System requirements:
  • PC with sound card and stereo headset / speaker is required
  • Screen resolution at least 1280*1024
  • Windows 7 or higher
  • Browser: Chrome, Firefox, Internet Explorer 9 or higher, Safari
  • Javascript has to be activated

Service

You have questions about this course? We would like to help you.

Target Group

  • OpenScape Business Service technician, IT technician

Duration

  • 64.00 minutes



 

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Certification Program

 

Web-based training