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Market Introduction Mitel OpenScape Contact Center V12R0 for Service/Consulting (OCCV120MVX)

Brief Description

Mitel OpenScape Contact Center V12 R0 is a new major version of Mitel OpenScape Contact Center, and the successor to Mitel OpenScape Contact Center V11 R1. Upgrading from the previous version of Mitel OpenScape Contact Center is straightforward. The main new features are support for headsets and whisper coach, CMS pre-recording decision and enhanced security for recording access, CSAT opt-in/out feature with support for customer-provided audio files, support for Subscription Licensing (V3), XLSX support throughout the application, and REST SDK enhancements for 3rd-Party integration support.

Dates and Details

Date	Location	Price	Guarant. Event	Seats avail.
Dec 3, 2024 16:00 - 18:00 W. Europe Standard Time (GMT+01:00)	DEU Virtual Classroom Online/SVU	Please login to display your price $ 0.00	Event is not guaranteed	Available seats: 16
Dec 4, 2024 15:00 - 17:00 W. Europe Standard Time (GMT+01:00)	DEU Virtual Classroom Online/SVU	Please login to display your price $ 0.00	Event is not guaranteed	Available seats: 5
Dec 5, 2024 00:00 - 02:00 W. Europe Standard Time (GMT+01:00)	DEU Virtual Classroom Online/SVU	Please login to display your price $ 0.00	Event is not guaranteed	Available seats: 31
Dec 6, 2024 20:00 - 22:00 W. Europe Standard Time (GMT+01:00)	DEU Virtual Classroom Online/SVU	Please login to display your price $ 0.00	Event is not guaranteed	Available seats: 29

Description

Scope of the Release V12 R0
Installation and Upgrade
Integrated Headset Support in Agent Portal Web
Support for Whisper Coach (OpenScape Voice)
CMS Recording Improvements: Pre-Recording Decision
CMS Recording Improvements: Enhanced Security for Recording Access
CSAT Improvements: Opt-Out/In Feature and Support for Customer-Provided Audio Files
Enable New Subscription Licensing Model in OSCC and CMS
Support for XLSX to improve efficiency and security
Enhanced REST SDK Support