Hotline Academy:
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Customer Feedback

Well-trained employees are a decisive factor in driving your company onwards. We take this very seriously and stand for training excellence and the highest level of customer satisfaction.

Read what our customers say about the Unify Academy:

"I would like to let you know of the excellent experience I had on my resent visit to the training centre at Beeston, to attend the "OpenScape Solution Advanced 1" course. The Unify Academy's course was excellently structured, useful and very interesting. All the staff that I interacted with at the site was friendly and approachable at all times. Firstly Rachel Kitchen worked tirelessly to arrange and rearrange the course to fit in to both Unify's and my schedules which I hugely appreciate.

My Trainer was John Wheat and he did an excellent job. John's knowledge of the subject matter was very good. This is the second course I have had with John and I would like to say that the knowledge of the subject and teaching style are a credit to him. I have been on many ICT training courses thoughout my career and I can say with confidence John is among one of the best trainers I have been taught by."

Neil Tallett
Infrastructure Engineer at London Borough of Sutton and Royal Borough of Kingston upon Thames

"I just want to single out Jane Moss for extra special praise for the sessions she mounted for us regarding the VoIP phones with the Radio 4 News Programmers' teams.

Jane was patient, clear and charming and the requirements for how they want their phones to work between their various programmes was changing during the training sessions. Jane kept up with an evolving situation and understood how to explain everything to the trainees."

Sally Freestone
Migration Manager at BBC Radio 4, UK

"The end user training from the Academy was a great success. The commitment and professionalism of the trainer ensured the successful implementation of all recipients at the council.

End users were trained through a floor-walking exercise to configure their new desk phones, and clients were also introduced further UC features. The documentation was highly professional."

Lee Evans
User Support Manager at Newport City Council, UK

"We'd like to thank you for the very successful presentation in your training center. You explained all the functions so clearly that the benefits of the OpenScape Office solution were superbly illustrated and all our customer's technical questions fully answered and clarified."

Thomas Heinrich
Technical Sales Engineer at Versatel Ost GmbH

"My team and I found this training course really convincing due to the efficient use of learning media and the extremely varied and intelligent way in which the training content was imparted. The course was very clearly structured and the focus areas and content were individually tailored to the requirements of the participants.

The documents and tools that came with the course are very helpful. The instructor convinced with his outstanding know-how and extremely practice-oriented approach. All questions were answered superbly."

Gerhard Klähn
Head of CCS BS Siemens at Deutsche Telekom Technischer Service GmbH

"The Academy's web-based preparation courses for the SOCA Sales UC and SMB Certificate are very professional. The e-learning courses are more than ideal for self-paced learning."

Thomas Schlenker
Head of Sales at 3iMedia GmbH

"I actually use what I've learnt now, I got a lot out of the first call handling course but the second module makes you analyse calls so I found myself analysing my own calls and actively making improvements."

Martin Walsh

"During my telecom career, I have attended many training classes although, until recently, none were Unify training. The Xpressions training that I attended was by far, the most in-depth and comprehensive that I have ever received. The training materials were excellent and the tips/hints contained throughout the materials have been extremely beneficial. I was impressed with the online pre-requisite session and I was even more so, when sitting in front of the instructor, whose attention to detail and teaching style ensured that I went back to my job with a wonderful new found knowledge. My company's users have already benefited greatly from something I learned the very first day of class. I can't wait to impress them Unify training has made me look like a star to them."

Kay Hlava
Telecom Analyst Ice Miller LLP

"The ProCenter Administration training given by Unify Academy LAM (Latin America) has improved our comprehension on using the available system resources, optimizing our Call Center operations."

Wagner Julio Rodrigues
Call Center Supervisor at SANASA

"The OpenScape Voice V7 course were we used the Future Lab is done and I have received great feedback of the knowledge of the trainer and the way the course was held. Very nice to hear!!!

The course participants would like to see the trainer by the next course as well in Finland."

Matti Borg
Unify Communications Finland Oy


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