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Q&A
Frequently asked questions on the topic of certification:
Which certificate is the right one for me?
Select your certificate based on your area of activity (Sales, Technical Sales, Implementation and Support) and your customer focus (Small & Medium Business (SMB) or Large Account Business (LAB)). Next, select your product line area OpenScape Business, OpenScape 4000 or OpenScape Enterprise
Depending on your level of knowledge, you can now decide whether you would like to go for an Associate, a Specialist or an Expert certificate.
How many certification levels are there?
Currently there are three levels of certification:
Associate
Specialist is your entry level. Everyone who achieves this certificate possesses a solid basic knowledge and can use this knowledge when interfacing with customers and partners.
Expert is an advanced certification and the holder is able to interact with Unify products, services and solutions with the highest level of competency, in the roles of sales, technical sales and service.
In which language can I take the certification test?
All tests are available in English and German. For certain certificates the tests are available in additional language.
What is a myTraining Account?
A MyTraining account is issued by the Unify Academy to enable access to the training and testing within the Academy Learning Management System and provides you with a reliable record of all of your courses and exams.
Why do I need a myTraining account?
You require a myTraining account to be able to access the Unify Academy training courses and to order the exam.
How can I prepare myself for the certificate test?
Training courses are the most important tool for conveying knowledge. The Atos Unify Academy (academy.unify.com) offers cost-efficient and top-quality training courses and contemporary learning solutions on a global basis.
Access to the Unify Academy offerings is quite simple. Just go to the Unify Academy website and register there for your personal myTraining account.
Where can I take the test?
All tests can be taken directly online at the Unify Academy.
How do I obtain my certificate?
If you have passed a test, you automatically receive an e-mail with your certificate as a PDF in attachment within 48 hours.
How is recertification handled?
The recertification process is no different than a new certification.
I would like to book courses, webinars and web based trainings to prepare myself and still need available dates and additional information.
Please contact the Academy Customer Service at academy.exc@mitel.com.
Do you have any further questions that we haven't answered here? Then please write to us at: certification@mitel.com
Where can a partner find detailed information about available training modules for their certification path?
The Unify Academy provides the training curriculum that corresponds to the relevant specialization and helps you and your staff gain certification quickly.
The Unify Academy offers tailored training modules for certification via the Self Paced WBT (Web-based Training), Online-Live/webinars, webinars, classroom and lab courses. You can access the Academy and view all available courses at www.unify.com/academy.
What if a partner wants to add more competences to their workforce?
Partners can access the Unify Academy and view the training available at www.unify.com/academy. The Academy's Learning Solution Managers are available to consult our partners and customers for their Training & Development needs.
How does my certificate match to my companies' partner status?
Please contact your local Unify Channel Sales Manager. He/she will define and prioritize your training and certification roadmap and ensure that you have all the necessary tools to get started. He/she will also make sure that it aligns with your core business strengths, and gives you the best opportunity to be successful.
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