Basic services: Basic End-User training

Project-specific plans tailored to the project specific training needs are created together with the customer. Goal is to identifiy / define the target groups, the learning objectives and the project scope. Furthermore, the means of cooperation during the introductory period is defined.

In collaboration with the customer the Unify Academy creates an individual training plan (learning mix, Schedule, etc.). Also the communication concept will be defined.

The training with different learning opportunities can be implemented depending on the agreement with the customer. The following implementation options are included in the basic package.
 
The Unify Academy assumes that 72 end users can be trained per day.
 
By selective use of different learning methods, the group size and course durations will be adapted to the customer needs and accordingly adapted.
 
The standardized course materials are used by Unify as basis.
 
We distinguish the following training methods in the rollout:

• Coaching
   
  Coaching is an intensive training for small groups of users. A specific topic will be deepened and illustrated-in particular. The participants are able to optimally use the new solution and fully exploit the added value. This coaching for managers, secretary, concierge and supervisor users.

• Training
   
  The training is designed for a wider audience. In groups of up to 24 participants, the new infrastructure will be fully explained. Also the participants will be able to use the new solution in its entirety.
   
  Ideally, the customer has its own seminar rooms with appropriate equipment. This training can also be delivered virtually as a webinar. Training is ideal for the majority of employees.

• Floor walking
   
  Floor walking supports the users at their place of work in handling with the new solution by professional trainers. The coaches go through the rooms, walking proactively to the staff and they keep available for questions and answers "on-demand". Floor walking is perfectly suited for supporting the staff at their workplace.

 
Basis of calculation: in the basic package 10% of the total participants are included as special users or multipliers.
 

Virtual Coaching / Training
 
With the help of a virtual infrastructure, training and coaching can be delivered online. The teacher introduces students live by the respective training topic and is available for questions and answers. For a customer who has multiple small sites this can be an advantage.

Quality management including evaluation of conductd end user training. This ensures a continuous improvement process, to reach the goals with the end user and shows where the service must be updated if necessary.