Added Value by End-User TrainingWe provide tailored End-User Training for Unify applications and devices. For an optimum use. For more pleasure in the job. |
The focus of modern communication solutions is gaining significance on the side of users and their usage experience. Using unified communications in a business environment with success requires more than just a successful implementation.
The added value of a new solution is clearly appreciated when the user master the appropriate software and device functions.
We can help your employees develop the appropriate skills and knowledge. Our training program covers all Unify core products and solutions in the areas of voice networks, VoIP, UC applications, call centers and more.
The main added value:
- Winning the end-user for the change.
- Turning affected people into involved - creates project acceptance.
- Appreciative support of employees in the change process.
- Transfer of the technical skills and the necessary background knowledge.
- Lowering IT costs and support costs with respect to the requests of end-users.
- Rapid/faster integration of the solution into the daily business.
- Positive experiences lead to word-of-mouth
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We distinguish between three essentially different target groups:
1) End-User - Employees use the software and devices every day at work
2) Multipliers are nominated or generally determined by the customer. They are often used in a train-the-trainer scenario. We teach the multipliers with the train-the-trainer concept, to whom a background knowledge is given. The multipliers train the End-User then on their own.
3) Special users need additional and/or deeper knowledge. These are for example managers, secretaies (CheSe) as well as ContactCenter agents and supervisors. They use special or additional applications or devices.
- Power-Users are keen to deal with the new technology. These employees use the system very
intense, even partly outside the normal use. They are often consulted from other colleagues with
challenges that may occur.
- Key-User can make an important impact on the course of the project, because they are opinion
makers and like to talk about the new application/devices. They should be prepared more intensively
on the change.