Mitel Virtual Care Collaboration Service V1R0 for Service (VCCV100SVS)
Brief Description
This training is intended for Service personal which should install and confiigre the Mitel Virtual Care Collaboration Service on-site at the cusomer. In addition this training contains the connection to a HiMed System via a simulation.
Description
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Sales Demo as Basis --> by PM
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Overview WEB RTC (stun turn mesh)
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Rules, Features from User, Admin etc. perspective
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Basics Kubernetes --> Node Pod Service (youtube)
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Installation and Deployment of On-Prem vs Cloud Service
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Ports, Certificates and Protocols
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SSO Basics (saml2)
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B&R
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Licencing
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Work with the Onboarding Checklist
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HiMed Basics if in use
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Advanced Kubernetes --> Node Pod Service
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Troubleshooting (trace, logs colletion log analysis)
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Overview if the data flow between the different components (data flow)
Objectives
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The attendee is able to
- Install and configure the system in general at the customer site.
- knows the connection to HiMed
- Basic Troubleshooting
Service
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