Hotline Academy:
Hotline Certification:

Program - Things you should know

Mandatory step for first time visitors

Registration for the Unify Academy website: You are required for a "myTraining"-account to enable access to the training courses and request your Candidate ID.

Getting started

Returning visitors

Access via Unify Partner Portal: If you have made the login through the Unify Partner Portal with Single Sign On (SSO) you must not log-in a second time at the Unify Academy website.

Existing certificates

Existing certificates remain valid until they expire. Certificates already completed will be recognised retroactively until 2016 as a prerequisite.


The period of validity of a Unify certificate is 2 years.

Three months before certificate expiration we will send you a personalized reminder via Email.

Training Methods

The Unify Academy offers a wealth of training via Classroom, Self Paced WBT (Web-based Training) as well as Online-Live.

We'll provide you with the right training curriculum that corresponds to your specialization and helps your staff gain certification quickly.

Career & certification paths

The role-based certification and its content is a step-by-step concept where the prerequisite for the next higher level is the passed exam of the previous level. Recertification requires only the exam for the highest level already achieved by the candidate. Within the period of validity of the certificates the Unify Academy recommends the attendance of the continually offered update courses in order to stay on the cutting edge of the relevant product versions.


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Contact information

You can request general information about the certification program under: